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Big Star Ford
Manvel, TX
795 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 795 reviews
October 07, 2023
All the staff are always nice and whatever service I have done on my vehicle be fast and they keep in touch with you letting me now how much longer Angel was a good employee when was there on 9/14/23 done on my vehicle be fast and they keep in touch with you letting me now how much longer Angel was a good employee when was there on 9/14/23 More
by carolyncott52
Verified CustomerEmployees Worked With
Angel, Steffany Smith
October 04, 2023
Ali was great, he stayed after his shift to help me with buying my car ! If your looking for a friendly, dedicated, no xxxxxxxx type of sales man he is the one for you :) buying my car ! If your looking for a friendly, dedicated, no xxxxxxxx type of sales man he is the one for you :) More
by Nicolekozyrenko
Employees Worked With
Ali Alshakarchi
October 02, 2023
My F150 was making a noise when I tried to start it, they were telling me that I needed $6000 worth of engine work. I went by and picked up my truck and took it to a local mechanic who fixed the problem for were telling me that I needed $6000 worth of engine work. I went by and picked up my truck and took it to a local mechanic who fixed the problem for half the amount. I feel like they were trying to take advantage of me by charging entirely too much More
by Chefstevehaug
Employees Worked With
Steffany Smith
October 02, 2023
They didn’t reset my oil change system and also it’s been twice that I have been there for the oil change service and they don’t wash my truck, I went back and told the reception guy to put it on the compute twice that I have been there for the oil change service and they don’t wash my truck, I went back and told the reception guy to put it on the computer. More
by FERDANI_CUSTOMCABINETS
Employees Worked With
I didn’t get his name
October 01, 2023
It’s ok. The staff needs customer service training. They should stop gossiping with guest about how former employees were not helpful. The lady at the service The staff needs customer service training. They should stop gossiping with guest about how former employees were not helpful. The lady at the service desk when you walk in needs training all she does is complain. More
by jvf34
Employees Worked With
Rosemary was very helpful and very customer oriented. I enjoyed working with her.
