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Big Star Ford
Manvel, TX
795 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 795 reviews
Verified Customer
September 05, 2023
Had a great experience while buying the car. But been trying to get ahold of John to get help. Won't return my calls or messages. I noticed shortly after leaving the dealership that turning to t But been trying to get ahold of John to get help. Won't return my calls or messages. I noticed shortly after leaving the dealership that turning to the left was making a noise it shouldn't be. More
by legacy.rose773
Employees Worked With
John Cole, Mark Labberton
September 05, 2023
Good service, before calling for recommended services please verify what has been provided previously by big star so not to repeat service too soon. Thanks please verify what has been provided previously by big star so not to repeat service too soon. Thanks More
by jmatura
Employees Worked With
Steffany Smith
September 03, 2023
Very time consuming all i had to do was drop off my car for work and it turned into a 2 hour wait for an unesscary process. Then the communication about the vehicle was just straight poor i had to call and for work and it turned into a 2 hour wait for an unesscary process. Then the communication about the vehicle was just straight poor i had to call and text multiple times not hearing back from anyone for days then I eventually go by to the dealership and my car has been ready customer service is just straight poor. More
by cbrown1120
Employees Worked With
i don’t know
September 02, 2023
Sold me a car that had severe mechanical issue. Tried to say it was a dead battery but it was not. They still owe me a refund and they will not return my message. I need my money returned. Tried to say it was a dead battery but it was not. They still owe me a refund and they will not return my message. I need my money returned. More
by adwilson52
Employees Worked With
Mark Labberton
September 01, 2023
Big Star does a great job. Their service is user friendly and done in a timely manner. I like that I can talk to someone in the shop if needed. Valet service is very helpful Their service is user friendly and done in a timely manner. I like that I can talk to someone in the shop if needed. Valet service is very helpful!! More
by pjfari
Employees Worked With
Steffany Smith
