Big Star Ford

Was very pleased with the professional response and time of the service from the moment I drove up til moment car was ready, was kept updated on process of service as it was being performed on car of the service from the moment I drove up til moment car was ready, was kept updated on process of service as it was being performed on car More

I was able to set an appointment they were expecting me and completed everything in a very quick manner. and completed everything in a very quick manner. More

Great service advisors and technicians. The waiting room has all the amenities needed for comfort The waiting room has all the amenities needed for comfort More

This dealership is far from me but the service from Joaquin was worth it! Yes. Joaquin was worth it! Yes. More

Our Customers Service Representative gave of Excellent Customer Care! I will definitely come back and o Big Star for our car needs! Customer Care! I will definitely come back and o Big Star for our car needs! More

As soon as I got there Daniel Norman witch is one of the salesmen helped me out and didn’t waste no time helping find and get exactly what I was looking for, you guys have a great salesman I truly left the salesmen helped me out and didn’t waste no time helping find and get exactly what I was looking for, you guys have a great salesman I truly left the dealership happy with what I got I will be recommending him to my friends and the next vehicle I purchase, I’ll be sure to come to him for help More

⭐⭐⭐⭐⭐ I want to recognize Kendra at Big Star Ford in Pearland for providing exceptional customer service. My wife recently brought our vehicle in for an oil change and to have a tire repaired. Unfort Pearland for providing exceptional customer service. My wife recently brought our vehicle in for an oil change and to have a tire repaired. Unfortunately, due to our own oversight and failure to fully read the details of our tire warranty, the tire was not eligible for repair coverage. What could have easily become a frustrating experience turned into a positive one because of Kendra’s professionalism, patience, and knowledge. Rather than simply telling us “no,” Kendra took the time to explain the warranty provisions and show us exactly where we had misunderstood the coverage. She turned what could have been a tense situation into a valuable learning experience for us. Her customer service skills are outstanding, her professionalism is unmatched, and she genuinely cares about helping customers understand their options. Those qualities are becoming increasingly rare, and they deserve recognition. Kendra, thank you—and thank you to your entire team—for making what could have been a difficult experience completely painless. We truly appreciate your honesty, expertise, and commitment to your customers. — Johnathan More

Great Team at Big Star Ford. Knowledgeable, friendly, and professional staff. Happy repeat customer because of my hassle free experience everytime. Knowledgeable, friendly, and professional staff. Happy repeat customer because of my hassle free experience everytime. More

Ian’s customer service was amazing! I love this location due to their great employee’s! They even offer complimentary snacks. I love this location due to their great employee’s! They even offer complimentary snacks. More