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Big Star Ford

Manvel, TX

Overview
Reviews
Vehicles
4.0
796 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17717 South Fwy

Manvel, TX

77578

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Showing 796 reviews

July 30, 2023

My appointment was at 9:45 am for oil change and tire rotation. My car wasn't taken until after 11:30 am and wasn't finished until after 1:00. I was early for my appointment. I'm not sure what the probl More

by chris.davis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ service rep
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July 29, 2023

Professional My car was very well taken care of The video was very helpful Car was clean More

by topguntpmt
Recommend Dealer
Yes
Employees Worked With
Renee
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July 29, 2023

Great service and I loved the video from the mechanic. I did text asking about the prices for some of the recommended services and no one responded. So I didn't get any. Not sure if I replied to text the More

by babineauxjr
Recommend Dealer
Yes
Employees Worked With
Marion
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July 29, 2023

Quality service. Friendly Dealership staff inspired confidence that things would be done in a correct manner. More

by esenci75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
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Jul 31, 2023 -

esenci75 responded

I do have questions about their appointment system. I made appointments, but it was hours after my appointment time that my cars were brought into the bay for service. I don’t know if walk-ins were put ahead of my cars, but they were serviced much later than my appointment times.

July 29, 2023

The customer service was great and we had a great experience. The salesperson and the overall environment was very welcoming. More

by OFLORES89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Labberton
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July 29, 2023

Turned my expectations around a total wow moment. You have to work with Ali and his Manger, and the general manager. Sold me a car in less than an Hour, signed the papers in a 15 min or less session More

by Idrisjohnson23786
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
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July 29, 2023

Everyone is professional. They contacted us by phone and text that our car was ready. Washed and vacuumed it. There was no wait when I dropped my vehicle off More

by johnjponeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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July 29, 2023

Excellent customer service except for communication handling. They should use all the communication means provided to avoid delays in service. More

by euloge.ngouane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacques Davidson
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July 28, 2023

I been going to that dealership since 2007 and the last time they kept my truck in there over 6 month and when I come get my truck is still not fixed right. And the shop manager is horrible I can’t even co More

by TANHUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Mayer
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July 28, 2023

Very professional and accommodating. John and the rest of the team went above all to help me get into the vehicle I wanted. More

by srazo86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
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