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Big Star Ford

Manvel, TX

Overview
Reviews
Vehicles
4.0
796 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17717 South Fwy

Manvel, TX

77578

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Showing 796 reviews

July 27, 2023

Alex was extremely helpful and made my car buying experience a breeze. I would absolutely buy here again. More

by brandon@commductsys.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
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July 26, 2023

Fast good service I would buy another vehicle from big star Thank you very much More

by j.villarreal87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
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July 26, 2023

Everyone that we came into contact with was nice and professional. They worked hard to get us in and out as fast as possible More

by chastataylor
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark
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July 26, 2023

They were a big help getting my daughter into her first car. Being a first time car buyer can be a hassle. Thanks guys . You all are awesome. More

by tngappliancerepair
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tory
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July 26, 2023

Everyone was really awesome and did everything they could to help me get what I wanted More

by beaumontx9
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Martin
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July 26, 2023

Very professional and no pressure, accommodating atmosphere and a beautiful building. Everyone was very helpful More

by RLLWALLACE
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adan
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July 25, 2023

Brian was cool salesman. Everything went well on trade/purchase transaction. Hopefully our new vehicle will work out great! More

by KELLIE2
Recommend Dealer
Yes
Employees Worked With
Brian
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July 25, 2023

Service department excellent! ! Sales Department Very bad and need to be transparent on all transactions. More

by rgilmore944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember sales person name
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July 25, 2023

I took my truck here for a primary reason. Time for a safety inspection. i was willing to wait. I knew there was a recall, so I asked about it. Sure they could do that, but the truck would hav More

by kawika M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Torin Murray
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Jul 26, 2023 -

Big Star Ford responded

Hello Kawika, Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our service department, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Steffany Smith, Service Manager stsmith@bigstarford.com

July 25, 2023

Had the truck I was looking for F150 5. 0 . John Cole was very knowledgeable about the vehicle . More

by moander1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cole 5 stars
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