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Big Star Ford
Manvel, TX
796 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 796 reviews
Verified Customer
July 15, 2023
Big Star Ford is the way to go. My sales rep. John Cole assured the process was simple and I that I was satisfied from start to finish. Great group to work with. I’ll definitely My sales rep. John Cole assured the process was simple and I that I was satisfied from start to finish. Great group to work with. I’ll definitely be back. More
by justincumberledge
Employees Worked With
John Cole
July 15, 2023
Easiest deal I ever made. No game playing, just honest dealing. Tory was a pleasure to work with, and Jarrod in Finance presented all the options with no pressure. Great ex No game playing, just honest dealing. Tory was a pleasure to work with, and Jarrod in Finance presented all the options with no pressure. Great experience. More
by LIISA.RHODES14
Employees Worked With
Tory, Jarrod
July 14, 2023
Car was towed three times in one month before the problem was resolved which is unacceptable. Service Manager Dave was very attentive to my frustration, however it was the Service Department that dropped the was resolved which is unacceptable. Service Manager Dave was very attentive to my frustration, however it was the Service Department that dropped the ball. Hopefully, I will not have to tow car for a fourth time. More
by PETEMN5261
Employees Worked With
Dave Palmer
July 14, 2023
Everything went smoothly. I feel like some games are being played with the interest rates and i will find my own financing next time but other than that t was good. I feel like some games are being played with the interest rates and i will find my own financing next time but other than that t was good. More
by JONATHANDORRELL
Employees Worked With
Louis Mancinas, Abraham Saavedra
July 13, 2023
We were looking for a Honda Pilot and found one here. Jimmy Chen was customer-focused and helpful. Then, the financial team was easy to work with. Jimmy Chen was customer-focused and helpful. Then, the financial team was easy to work with. More
by Brady Pyle
Employees Worked With
Jimmy Chen
