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Big Star Ford
Manvel, TX
796 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 796 reviews
March 16, 2019
Great service! Daniel and the team were fast and friendly. They made the process very easy. We did a lot of the work over the phone which made the paperwork quick. Daniel and the team were fast and friendly. They made the process very easy. We did a lot of the work over the phone which made the paperwork quick. More
by CN5869
Employees Worked With
Daniel Nguyen
March 14, 2019
Outstanding customer service As soon as I walked in, I felt like family. They were super patient with me and my deciding factors. I told them what I wanted and they made it work As soon as I walked in, I felt like family. They were super patient with me and my deciding factors. I told them what I wanted and they made it work! I appreciate all of the staff, especially Alfred and Rafael! More
by Melrox
Employees Worked With
Alfred, Rafael
March 09, 2019
Great team From the sales personnel we dealt with, jarrod and alfred, to the sales manager Clay, to the finance personnel everyone was helpful and professional From the sales personnel we dealt with, jarrod and alfred, to the sales manager Clay, to the finance personnel everyone was helpful and professional and explained things in detail More
by Jbrad
Employees Worked With
Alfred and Jarrod
February 28, 2019
Great Customer Service The staff treated me like we were family. Alfred was very knowledgeable about Ford’s product line. This is hands down the best dealership I have the p The staff treated me like we were family. Alfred was very knowledgeable about Ford’s product line. This is hands down the best dealership I have the pleasure to work with in Pearland area. More
by King Yo
Employees Worked With
Karl Alfeld
February 21, 2019
All Star Service from Jarrod I was so impressed with the service that I received...but ESPECIALLY my salesman Jarrod McDaniel! He was so professional, well knowledged on product, I was so impressed with the service that I received...but ESPECIALLY my salesman Jarrod McDaniel! He was so professional, well knowledged on product, GREAT personality, and found me the absolute BEST deal available!!! He even had lunch delivered while we completed the process. WOW...in all my years of shopping for cars, i’ve NEVER HAD A BETTER EXPERIENCE WITH ANY SALESMAN!!! He wasn’t pushy, was honest and let me decide for myself. And YES I bought it!!!! More
by Ford4Life
Employees Worked With
Jarrod McDaniel
February 06, 2019
New Car Jarrod McDaniel was easy to work with, the way car buying should be done! Very professional and knowledgeable. Will definelty return if I need another Jarrod McDaniel was easy to work with, the way car buying should be done! Very professional and knowledgeable. Will definelty return if I need another vehicle. More
by Bigheff55
Employees Worked With
Jarrod McDaniel
February 01, 2019
It was even better than last time! Jarrod was my sales rep on my last purchase and did a fantasic job. This time Jarrod had my truck and paper work ready when I arrived. Start to finish Jarrod was my sales rep on my last purchase and did a fantasic job. This time Jarrod had my truck and paper work ready when I arrived. Start to finish in just over 1 hour. The finance dept had me in and out super fast with a great rate and terms. More
by Gunny
Employees Worked With
JAROD
January 26, 2019
Horrible repair service The initial contact with the service representative was unacceptable. Lacked professionalism, excessive usage of vulgarity and constantly interrupted The initial contact with the service representative was unacceptable. Lacked professionalism, excessive usage of vulgarity and constantly interrupted and distracted. Received an outrageous quote for repair work - declined to allow them to complete the majority of the work. Notified that electrical door repair was completed. Paid and retrieved vehicle to discover that the passenger window was partially closed. It would not longer operate. Originally informed them of the concern with the window. It was closed when delivered, now it will not move. They had no answer other than leave it and the will inquire if a tech will report on Saturday. If not the will determine if they can see on Monday if they can do anything. Exasperating at the lack of professionalism, poor customer service and inadequacy. More
by Disappointed in Pearland
Employees Worked With
Renee
November 13, 2018
Absolutely horrible service- totally irresponsible I bought my F150 from this dealership and had my service done several times. They are totally unreliable with respect to communication, timely service I bought my F150 from this dealership and had my service done several times. They are totally unreliable with respect to communication, timely service and maintaining basic contact. Vehicle could be left for an extended time, every time cannot get them and talk to them on phone and they will never keep any word they say. For example, my parts have been ordered and paid for but still over a month they have not given me an appointment that they were supposed to call. I have to go there physically to set up another appointment. If you have a dealership near you there is no reason to do any business with this one and since it is so close to my residence, I am compelled to use them. Not a service department I will recommend to anyone. More
by Neighboring customer
Employees Worked With
service dept
October 02, 2018
Stay Clear From The Service Department My salesman was great when I purchased my wife’s Expedition. I believe his name was Nick, it started about a month after my purchase. We have the 3.5 My salesman was great when I purchased my wife’s Expedition. I believe his name was Nick, it started about a month after my purchase. We have the 3.5 Ecoboost, it started making a chirping sound on the passenger side. I live in Lake Jackson so I took it Gulf Coast Ford. It turns out to be the exhaust manifold gasket. They had our vehicle in and out with in 3 days. A month later the driver side started making the same noise. Gulf coast didn’t have any loaners cars so I figured I’d give Big Star a chance since that is where I purchased the vehicle. What took Gulf Coast 3 days to fix took Big Star Ford almost 3 weeks. I had to delay our family vacation a few days because of how long they had our vehicle. We had a planned to Drive to California. When I called upset they offered to comp me a free oil change. I agreed and they apologized, we took the Expedition the next day to California. It wasn’t till the past week when I knew something was wrong. I went to change the oil and only 2.5 qts came out. I opened the hood and there was oil all over the inside of the hood. We drove all the way to California and back with no oil cap. Not only did they take 5 times longer to fix our car than Gulf Coast Ford. But they offered to give us a free oil change and can’t even put back the xxxx oil cap. I called today asking if they could pay for the replacement cap that I had ordered. They agreed to pay and give me a call. I had ordered the part from Yaklin Ford since it was in my area. I went to pick up the part and it was never paid for. Tried calling and could not get an answer. I will never take my vehicle there to service again. It was a complete nightmare. The sales team is very friendly but they have to do something about service, it’s ridiculous. More
by Jarrambide
Employees Worked With
Ryan Rivera
