Big Star Ford

Really accomodating Very nice people and willing to work with mg budget. Dealer and other employees were funny and struck good conversation with me and the people I was w Very nice people and willing to work with mg budget. Dealer and other employees were funny and struck good conversation with me and the people I was with. More

2017 superduty Bought my first f-250 truck from this dealership, joe castro was very helpful and answer all my questions, did not push me at any time to convince me Bought my first f-250 truck from this dealership, joe castro was very helpful and answer all my questions, did not push me at any time to convince me to get the truck More

Amazing Customer Service Amazing service by Tommy Le and Rafael Bradley who helped us in all way possible for the purchase of our vehicle. I would definitely come back and pur Amazing service by Tommy Le and Rafael Bradley who helped us in all way possible for the purchase of our vehicle. I would definitely come back and purchase another vehicle if needed/wanted! More

Awesome service Fast and friendly service. Charles and Dixie was fantastic and the service was quick. They were informative and knew a lot about GAP and other benefit Fast and friendly service. Charles and Dixie was fantastic and the service was quick. They were informative and knew a lot about GAP and other benefits available. More

New vehicle purchase after Hurricane Harvey Let's just say that the sales representative Mr. Von made me feel as if I were a priority with getting back on the road. No pressure when it came to a Let's just say that the sales representative Mr. Von made me feel as if I were a priority with getting back on the road. No pressure when it came to a final decision and he made sure he I was comfortable with the reality of the purchase. I was fortunate enough to have a great vehicle purchasing experience with Big Star Ford. Heck, I was so excited I yelled in the middle of the dealership show floor with the great news. Thank you Mr. Von for your time and invested hard work to make sure I recovered after my flooded vehicle conflicts. I am a first responder in law enforcement and for a change, someone took care of me. More

Horrible Customer care. When I purchased the vehicle I was told that if I had any problems with the vehicle needing service. I was to contact the Service Department and sche When I purchased the vehicle I was told that if I had any problems with the vehicle needing service. I was to contact the Service Department and schedule an appointment. When I brought the vehicle in I was told to stand at a counter and a service person would be out shortly. Approximately 15 minutes later a attendant who parked cars asked me had I been helped. He then directed me to a employee named Gregory. This individual made feel as though I was interrupting him. He was not professional and he did not answer any of my questions. I asked to speak to a manager; he responded by saying I don't know where he is. I than asked to speak to the General Manager, he responded shortly, he went to lunch. He told me that I had to leave my vehicle for 24 hours, I asked him if he had a courtesy vehicle, he said he did. He asked me where I lived I told him Webster. He said the courtesy vehicle could not take me. He then order a uber, said it would be there in three minutes. 15 minute later I was on my way. It has been over 24 hours, did not here from him. I text and called. I spoke with him on the phone, I asked about the status of my vehicle and he indicated that they were still trying to determine what was wrong with the vehicle. I inquired as to why he did not call me to inform me of this? He replied that he was just getting to his phone calls, and I did not give him a chance to call. Horrible Customer Care. More