Big Star Ford

Great Our salesman Jacques didn't push me, he was very informative. New his product. Didn't try to oversell! A good experience. The process took too long. Our salesman Jacques didn't push me, he was very informative. New his product. Didn't try to oversell! A good experience. The process took too long. Would purchase another vehicle from Jacques again. More

Great customer experience I will use Big Star Ford again. Karl was very attentive and knowledgeable about the sales process and the vehicle. Despite the store being extremely b I will use Big Star Ford again. Karl was very attentive and knowledgeable about the sales process and the vehicle. Despite the store being extremely busy on Black Friday, Karl made the process a pleasant one. More

Great experience at Big Star Ford! Terard was very helpful during the visit and everyone was very friendly. Cody explained everything very thoroughly and was also ver at Big Star Ford! Terard was very helpful during the visit and everyone was very friendly. Cody explained everything very thoroughly and was also very helpful. More

Great to deal with! Thank you Big Star! This was a very good buying experience! I would definitely consider buying my next Ford here too! Thank you Philip and team! Thank you Big Star! This was a very good buying experience! I would definitely consider buying my next Ford here too! Thank you Philip and team! More

My experience was expedient and professional The focus of my experience was me, the customer, and my total satisfaction. I was treated with care as a person and not as a "sale". This is a great d The focus of my experience was me, the customer, and my total satisfaction. I was treated with care as a person and not as a "sale". This is a great dealership. More

Seamless and fun Derek was patient and helped us select a car that would fit out family's needs. Overall, the buying process was seamless and a great experience! Derek was patient and helped us select a car that would fit out family's needs. Overall, the buying process was seamless and a great experience! More

satisfactory Was a really long wait, but eventually got what I came for plus a great deal on the car. Thank you guys for your help! Was a really long wait, but eventually got what I came for plus a great deal on the car. Thank you guys for your help! More

Great place to shop I asked a lot from them and they met my needs, they gave me a fair deal on my trade. I would recommend going to them to ge a great deal. I asked a lot from them and they met my needs, they gave me a fair deal on my trade. I would recommend going to them to ge a great deal. More

Big Fraud Ford ripped us off! The worst experience ever! Three times in service for the same problems!! And the parts that were supposedly replaced weren't!! Invoices for the same The worst experience ever! Three times in service for the same problems!! And the parts that were supposedly replaced weren't!! Invoices for the same service reflecting different prices and different mileages?? All this sounds fraudulent to me!! I was yelled at by the service manager and told he would have an answer for us in 20 minutes, well three hours of waiting only to find out he took the rest of the day off!! Can you say xxx!! This is the worst dealership in the Houston area, and I'm willing to bet this is not an isolated event! More

Awesome customer service Just bought my second vehicle from big star ford. Both times the sales team did everything they could to get a deal made. The finance department made Just bought my second vehicle from big star ford. Both times the sales team did everything they could to get a deal made. The finance department made the paperwork process go fast and smooth. Couldn't be happier with my buying experience. More