Big Star Ford

Do Not Buy From Here !!!!! Where do I begin I purchased a used 2014 F150 with 20k miles on Saturday 8/18/16 the day I left the lot it started making a loud rattling noise and ch Where do I begin I purchased a used 2014 F150 with 20k miles on Saturday 8/18/16 the day I left the lot it started making a loud rattling noise and check engine light came on that following Monday I dropped it off they called the next day and said it was ready for pick up I was on my way to work so I got there hopped in the truck and left for work as I was driving to work I heard the rattle again immediately I called the service department I think the advisor name was Telsa I'm not sure but she didn't answer I left voice messages still to this day she still haven't called me smh..here where it gets worse after a week out the shop my truck stopped in the middle of the freeway while on my way to work boy was I mad a week out the shop now this I called her back no answer so I called the front desk and the women who answered kept giving me the run around I was asking for a loaner because that was my only transportation because the day of my purchase I sold my other cars I was told they don't give out loaner then I asked even if I just bought this truck 2 1/2 weeks ago there's nothing you can do for me and I was told NO!! Over and over again I must have called like 10 times back to back til they stopped answering then some guy got on the phone and transfer me to a Mr.Buzz Morgan all he said was have I talked to the sales manager Russle I told him I have and didn't like his attitude he talked to me like I had pissed in his coffee after all I said was can I get a loaner because it labor day weekend and me and my wife had to work and he kept over talking me saying I can't give you nothing until we look at your truck for at least 24-48 hours then we can see about a loaner I explained that it Labor Day weekend and I know he won't see it until Tuesday so I asked for his boss who was James Jackson he was off that day so..... Russle went talked to a Brain Foster who got on the phone and say take it to your nearest Ford Dealer so I did had it towed to Planet Ford they keep it a week and gave it back Thursday evening saying they replace both cats I went got the truck drove it home it was fine the next day I was On my way to work and guess what??? Yeah it stopped again this time I had it towed back to Big Star after they kept trying to get me to take it back to planet and I said no you guys worked on it first day I went with the truck I was told by a little bird to talk to the GM MR Rick Law I swear he's God because no matter what you do or say they will NOT LET YOU SPEAK TO THIS GUY I was told by multiple people this the guy to talk to and see if they can back me out this deal and put me in something different and they keep on insisting me wait til they see what's going on with my truck after I told them I wasn't comfortable driving that truck since it shut off twice on the freeway in less than 3 weeks of having it they're not trying to help me at all on getting out this truck they trying to get me to trade it in like it my fault this truck is bad and shoot my note from 650 to 800 James Glasper the salesman seems like the only person trying to help me but it's so much he can do but he did make sure I was in a loaner after everyone else said no and the lady Desriee in the complaint department was no help she transferred me to James Jackson who wasn't even in the office to help me and then she hung up never heard from again after talking to everyone IM STILL IN THIS LOANER AND MY CARNOTE IS DUE ON 10/4 ANF I HAVENT ENJOYED MY TRUCK YET PEOPLE PLEASE DON'T BUY FROM HERE THEY ARE NOT THERE TO HELP YOU JUST TO SCREW YOU I WILL POST ON EVERY REVIEW SITE UNTIL I CAN TALK TO RICK LAW TO GET SOME HELP THEY TRYING TO MAKE ME KEEP THIS TRUCK OH AND ITS STILL IN THE SHOP More

Excellent Because this is our 3rd vehicle and we love our salesman very patient and kind hearted. He works hard to satisfy his customers. He is a keeper f Because this is our 3rd vehicle and we love our salesman very patient and kind hearted. He works hard to satisfy his customers. He is a keeper for your business. To God Be The Glory More

Friendly service I gave the rating I did , because y'all were very friendly and very helpful. We went to a ford dealership here in Crosby and had a bad time with the I gave the rating I did , because y'all were very friendly and very helpful. We went to a ford dealership here in Crosby and had a bad time with the service department( still are). We cane to y'all today and and left with what I wanted and had friendly service from everyone. I do want to thank Alfred sijuwade for all his help. I love my new ford f 150. Thank you again. More

Bait and switch! Add listed 2012 Dodge Challenger for 10800. But when you call, "dealer upgrades". New tires and windshield , a and now the price is magically 12800! Add listed 2012 Dodge Challenger for 10800. But when you call, "dealer upgrades". New tires and windshield , a and now the price is magically 12800! a 20% jump! Same old tired used cars dealers! More

Experience with big star ford My first experience purchasing a vehicle with Ford was great! Although the purchase went smoothly, there were a couple of downsides. It took the mecha My first experience purchasing a vehicle with Ford was great! Although the purchase went smoothly, there were a couple of downsides. It took the mechanics almost an hour to get the vehicle start and note the vehicle was brand new, and waiting on our turn to meet the financial representative also took a staggering 3hr wait. But after purchasing the vehicle, we were happy with the deal we got and we were very happy with the representatives we met which were very friendly and helpful. Overall, everything went pretty smoothly and everyone was happy. More

Bad product, no help from dealer Bought new F150 from dealer. After 3 weeks and 898 miles truck broke down. Had to tow it to closest dealership,Ron Carter. Was told by Big Star I shou Bought new F150 from dealer. After 3 weeks and 898 miles truck broke down. Had to tow it to closest dealership,Ron Carter. Was told by Big Star I should have towed it there. No help with issue or trying to get this lemon bought back by FORD. Called service director who did not bother to call me back. Deal was also not we had originally agreed on but that was on me for signing. No service after the sell! More

Buying preowned car. Excellent customer service and staff.: Craig T (sales)., Charles (finance) and Alfred (customer service). Smooth business transaction from start to f Excellent customer service and staff.: Craig T (sales)., Charles (finance) and Alfred (customer service). Smooth business transaction from start to finish. Cordial and professional staff, price was better than offered by other dealerships. More

Will do what's right This dealership has the best prices and after some miscommunication did what was right to satisfy the customer. I don't expect anything free, but just This dealership has the best prices and after some miscommunication did what was right to satisfy the customer. I don't expect anything free, but just want to know that I can trust who I am doing business with. Thanks Big Star More

Extremely Disappointed If I could rate them a Zero I would. I bought a brand new Ford Mustang, drove it off the parking lot and the check engine light came on. It's now DAY If I could rate them a Zero I would. I bought a brand new Ford Mustang, drove it off the parking lot and the check engine light came on. It's now DAY FOUR and they still have no idea what's wrong with it. Oh and here's the best part, you have to call them for updates. They Never Call You Back...even when they say they will. When they want your business you're great. After they get your business, you're just another number. More

Repair If your looking to get the runaround from a car dealer look no further than Big Star Ford. Fair warning to all...hope you have better luck than me or If your looking to get the runaround from a car dealer look no further than Big Star Ford. Fair warning to all...hope you have better luck than me or the 8 other people sitting around as upset as I am about how they were treated. More