Big Star Ford

great excellent service I have been a customer of this dealership for almost 5 years. Service department has always given me top notch service on 5 fords that I have had ser I have been a customer of this dealership for almost 5 years. Service department has always given me top notch service on 5 fords that I have had serviced here. recalls-oil changes-repairs Sales dept 5 years ago was bad and dishonest when it was Southern Ford Bunch of crooks back then. So new purchases for me happened at another dealer in Katy. However, with ownership change and dealer name change there have been many many improvements. Sales dept has come a long way and has become competitive in pricing so much so that I left my other dealer in Katy for recent purchases here They finally beat the competition on pricing . Excellent service department Every time I make and appointment in advance I am taken in right away and serviced in a fast manner. As of today, 8/25/16 I experienced a whole lot of new people working there. Advisors, mechanics, salesmen, and managers running around were almost all new people!! Until I receive bad service, which I do not believe will ever happen, I recommend this dealership very strongly. For the record I currently own 4 Fords too!!! More

great service Awesome service, sales staff always ready to help. Trinity ,Tessa ,Tony are the best at what they do.I have seen the Dealership go through some growin Awesome service, sales staff always ready to help. Trinity ,Tessa ,Tony are the best at what they do.I have seen the Dealership go through some growing pains but are pass that and getting better everyday.Keep up the good..great work More

Excellent sales service They are easy to work with and polite. Outstanding responsiveness. One of the few dealerships in the Southwest that I have worked with that does inde They are easy to work with and polite. Outstanding responsiveness. One of the few dealerships in the Southwest that I have worked with that does indeed take care of the customer with honesty and respect. I would definitely do business with them again. More

Loving my car NEF gave us a good deal on the car. He was patient and work with us until we were satisfied. He also hooked us up with a good insurance company. NEF gave us a good deal on the car. He was patient and work with us until we were satisfied. He also hooked us up with a good insurance company. More

A positive experience I had an overall positive experience. I ended up paying at or near the price I expected. I waited over an hour to start the finance portion. Once st I had an overall positive experience. I ended up paying at or near the price I expected. I waited over an hour to start the finance portion. Once started it went pretty quickly. More

Little Nef was very helpful! And will eventually buy from hi Very clean dealership with very nice Salesmen was very helpful and friendly! He likes to followup and is very personable ! He is a valuable asset to t Very clean dealership with very nice Salesmen was very helpful and friendly! He likes to followup and is very personable ! He is a valuable asset to the dealership More

Nef is the best at customer care! I was in a jam and needed help right away. Nef went out of his way to take my call, listen, and help me get the vehicle registration I needed so I cou I was in a jam and needed help right away. Nef went out of his way to take my call, listen, and help me get the vehicle registration I needed so I could get back to work as an Uber driver. Given everything I was going thru including the death of my mother, the time he took to make sure I got what I needed meant the world to me. He was honest and forthright and did what he said he would do. I highly recommend doing business with him. More

Great place I called and texted a salesmen for a for and shortly after I got a phone call from the new car manager buzz. Man did that guy take care of me and sque I called and texted a salesmen for a for and shortly after I got a phone call from the new car manager buzz. Man did that guy take care of me and squeeze every penny out of my trade and dropped the price on the vehicle I'm buying to where they made little money on it. Clay took over the sale and made everything just the way I wanted it. There is no way any other dealer could beat the price on what I was getting. Everyone was super nice. I'll be back that's for sure. Stop by and see clay !!! He will take care of you. Tell him you want the jeremy deal. More

Good Dealership, Good Buy I was treated with respect and politeness and made to feel welcome at Big Star Ford. Nes answered all my questions and made purchasing a car painless. I was treated with respect and politeness and made to feel welcome at Big Star Ford. Nes answered all my questions and made purchasing a car painless.I walked drove off happy with a used Subaru Forrester. Ask for Nes if you're looking to buy a pre-owned vehicle; he'll treat you well. More

Great I had to go 350 miles from my homestead to get the deal I was looking for. Thank you for your help. It was awesome opportunity I had to go 350 miles from my homestead to get the deal I was looking for. Thank you for your help. It was awesome opportunity More