Big Star Ford

professional and hassle free My visit and purchase was handled with professionalism and hassle free, from my salesman to the finance department, it was a smooth transaction My visit and purchase was handled with professionalism and hassle free, from my salesman to the finance department, it was a smooth transaction More

typical bait and switch operation; poor customer experience They hook you with a teaser online price and once you are on the lot you are hit with a $2K "added value package" that you cannot refuse. I went there They hook you with a teaser online price and once you are on the lot you are hit with a $2K "added value package" that you cannot refuse. I went there to look at a used car and was served by a surly and discourteous salesman who did not seem to be too interested in his job. Overall customer experience - never set foot again. More

Very helpful Brandon did his best to help me find the right F 250. He was prompt with my questions and conducted himself in a very professional manner. He did all Brandon did his best to help me find the right F 250. He was prompt with my questions and conducted himself in a very professional manner. He did all he could given I do not live in the area More

Fantastic!! Big Greg and all of the Big Star Ford staff was.a pleasure to work with. Would definitely recommended. Big Greg and all of the Big Star Ford staff was.a pleasure to work with. Would definitely recommended. More

Above and beyond Amazing customer service! Felt like I knew James for years. He had my best interest at heart. Shared his knowledge in credit building and making wis Amazing customer service! Felt like I knew James for years. He had my best interest at heart. Shared his knowledge in credit building and making wise purchasing decisions! Most incredible car buying experience ever!!! My kids that are still at home will be purchasing their first car from James Glasper at Big Star Ford in Manvel!!! Thanks James and team!!!!! More

Big star ford is great quick and easy they also have many great cars on the lot. James Glasper is the best! Very knowledgeable about his stuff. He made sure I understood th quick and easy they also have many great cars on the lot. James Glasper is the best! Very knowledgeable about his stuff. He made sure I understood the process and gave me several options available to me and was able to get me the car I wanted also went out of his way to pick me up and take me to the dealership. Very glad I made the the trip to big star ford, the experience was welcoming. More

Service Department is terrible I made an appointment for a Friday when I get there they tell me they are backed up with no loaner vehicles and was told to come back that following T I made an appointment for a Friday when I get there they tell me they are backed up with no loaner vehicles and was told to come back that following Tuesday. When I arrive on Tuesday the service representative Scott had no idea why I was there when he was the one that told me to come back that day. He told me that they had no loaner cars so nothing he could do. It wasn't until I pulled out his business card with June 14th written on that he did something. Loaner car is filthy! More

New Car Lease The folks were very knowledgeable with their products and the leasing process we would recommend family and friends . Dealership close to the house m The folks were very knowledgeable with their products and the leasing process we would recommend family and friends . Dealership close to the house makes it easy for maintenance More

Honest, Fast and Easy! Found a vehicle online. Made a call to the dealer and they were very polite, very helpful and we had a deal within minutes. When I arrived they had al Found a vehicle online. Made a call to the dealer and they were very polite, very helpful and we had a deal within minutes. When I arrived they had all paperwork ready and I was out the door in less than an hour. Wish all my vehicle purchases went this well. Thanks Cody!!! More

Up front, honest deal I was tired from a long week of looking at vihicles and ready to quit. When I called big star ford they quoted me a fair price on the phone. I decided I was tired from a long week of looking at vihicles and ready to quit. When I called big star ford they quoted me a fair price on the phone. I decided to make the drive over expecting secrete additional pricing. Not the case. I got what I wanted for the expected fair price and walked out happy. Plus the staff made it a great experience the whole time. Making sure I knew everything about the product, and giving me food and drinks so not to wear out. Making this large of a purchase is very stressful, but they gave me the time and space to let me make the decishion in my own time. More