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Big Star Ford
Manvel, TX
795 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 795 reviews
January 16, 2016
Ford F-150 lariat 6inch lift white They attended us real quick and helped us look at other vehicles ,answer our questions with a positive attitude. Ford Big Star was able to make my dr They attended us real quick and helped us look at other vehicles ,answer our questions with a positive attitude. Ford Big Star was able to make my dream truck come true. ?????? More
by Ford150LariatGuy
Employees Worked With
Carl ,Jonathan , Ralph
December 28, 2015
Easy Buy Pleasant buying experience. Listened what I was looking for and what fit my budget and they were able to deliver. Nice to have a dealership close to w Pleasant buying experience. Listened what I was looking for and what fit my budget and they were able to deliver. Nice to have a dealership close to where you live. More
by Htown123
Employees Worked With
LaDy Gentry
December 26, 2015
It was awesome My husband and I were very please with the service we received from Demoris Cox. He was patient and understood our needs. We are considering buying an My husband and I were very please with the service we received from Demoris Cox. He was patient and understood our needs. We are considering buying another vehicle in the near future. More
by Nursekathy
Employees Worked With
Demoris Cox
December 19, 2015
Great and fast paste experience. We got the job done Great dealership. They work at fast paste, and do everything in their power to put you in the vehicle of your choice. Great customer service Great dealership. They work at fast paste, and do everything in their power to put you in the vehicle of your choice. Great customer service More
by Shawn04
Employees Worked With
Josh, Crenshaw
December 16, 2015
Unethical Too bad can't give 0 stars! Used car department is the most rediculous excuse for a business model I have ever been unfortunately involved in. Sales Too bad can't give 0 stars! Used car department is the most rediculous excuse for a business model I have ever been unfortunately involved in. Sales price online was $2000 lower than price when trying to negotiate. When I inquired about this, was told that the Internet price had not been updated since service was performed. What service I asked? Well not sure but I can get that info for you. Decided to go see the them in person as the salesman never called me back concerning my offer. When I called him the next day, he said sales manager was supposed to call me back. He then told me I was more likely to make a deal in person. No problem. I'll drive 45 minutes out of my way to try to deal. Internet price was lowered by $306! But what about those service charges? Well apparently that's a different department. Anyways, asked for a deal. Same numbers as last night. Didn't even come down the $306. I agreed to come up $1000.00 on my offer. They said they would not come down. But what about the $306.00 Internet price reduction? " I'm sorry but that's the bed we can do". I guess I am not their type of customer...all my teeth, credit score over 800, and an ability to add and subtract. Luckily there are dealerships that want to sell vehicles while having a little decency and respect for people's time. More
by Soopergolfr
Employees Worked With
James
December 15, 2015
Horrible experience This has been one of the worst experiences. Went in to purchase a vehicle and found one I fell in love with. Turns out the vehicle they have on their This has been one of the worst experiences. Went in to purchase a vehicle and found one I fell in love with. Turns out the vehicle they have on their lot for sale is not able to be sold. They did not have the proper paperwork to sell it. After much deliberation purchased a different car from them, but it had issues. The only key they had for it was not the one programmed as the master for the my key system. Was told to call back in a few days they would see if they could find the key for it. Called many times with no response. Sent an email. Took almost a month to respond. Was told bring the car in when I can and they would just reprogram it. Did not offer a second key. Brought the car in and was told they were going to charge me $120 to reprogram the car. Was told it was my fault that I waited so long.... On top of all this I had to call them about my registration. Was told that they needed the inspection paperwork before they could process the registration. Nobody contacted me. I had to call in to find out why I had not received a call saying it was ready. Had to go speak with a manager to get this resolved. Very unhappy customer. More
by Nothappy1
Employees Worked With
Dwayne Daniels
December 14, 2015
Absolutely perfect My family did not get hasselled which we loved. It was easy, no back and forth negotiations. I told salesman what i wanted for trade in, gave him my p My family did not get hasselled which we loved. It was easy, no back and forth negotiations. I told salesman what i wanted for trade in, gave him my pre approved loan rate and what i would pay for the new vehicle. Simple, no hassle process. Big star ford has won a customer for life. Also, they support local charities / pearland school functions. More
by Tommy01
Employees Worked With
Jacques Davidson
December 12, 2015
Helpful and very nice They were amazing! They went out of their way to help me and still continue to reach out to me to ensure that everything is good with my car. They were amazing! They went out of their way to help me and still continue to reach out to me to ensure that everything is good with my car. More
by michellestaarr
Employees Worked With
Alfred
December 08, 2015
Great One if the sales agent was so helping. It was a great experience thanks Jacques, you are awesome.Please visit this dealership they have great customer One if the sales agent was so helping. It was a great experience thanks Jacques, you are awesome.Please visit this dealership they have great customer care reps. More
by Johnny m
Employees Worked With
Jacques Davidson
December 06, 2015
Great deal! Quick friendly worked hard to get me a great deal!! Jacques is kind and efficient! I plan to visit again in the future! Great experience! Quick friendly worked hard to get me a great deal!! Jacques is kind and efficient! I plan to visit again in the future! Great experience! More
by Hoflyn
Employees Worked With
Jacques Davidson
