Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Ford
Manvel, TX
795 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 795 reviews
October 13, 2015
5 star experience My wife has enjoyed her previous Explorer for 10 years and was ready to consider her options. David did a great job showing us our options between 201 My wife has enjoyed her previous Explorer for 10 years and was ready to consider her options. David did a great job showing us our options between 2015 and 2016. He was a great salesman without being pushy. He was ready to answer any questions but did not make up things he did not know. He used a rare answer in our world "I don't know". David was new to the dealership and wasn't afraid to admit it. Rather than make things up he found the answers for us. We have always had great experiences dealing with Big Star Ford service department and were not disappointed by David and Lonnie in sales. More
by valkyriepilot
Employees Worked With
David Gibson
October 07, 2015
Be very cautious here...watch everything that they do! We bought a used Dodge Avenger here in August that we saw listed online, and got an excellent price. My salesman, Dwayne, was great. When the dealer We bought a used Dodge Avenger here in August that we saw listed online, and got an excellent price. My salesman, Dwayne, was great. When the dealership tried to add on an extra $1,600 to our purchase price at the end of the sales negotiation, he went to bat for us and they held to the listed price. However, that was very shifty. The sales manager said that the upcharge was for improvements and work that they had invested in the vehicle, but that is not a correct way to do business. Then, when it came time to do the final paperwork for the car, there were 2 separate extended warranty policies that were added to the contract without us realizing that they were not part of the extended warranty package that was being purchased. Luckily, you have 30 days to cancel such policies. However, getting in touch with the right person to do this, and having them take proper action was very difficult. Once I got in touch with the right people in the office, it was eventually done, but the runaround was terrible. Also, I AM STILL WAITING ON MY LICENSE PLATES AND THE TEMPORARY ONES ON THE CAR ARE GOING TO EXPIRE IN 3 DAYS. I HAVE BEEN CALLING SINCE LAST WEEK AND CANNOT GET ANYONE ON THE PHONE TO HELP ME. NOW, THE DEALERSHIP IS LETTING MY CALLS GO TO VOICEMAIL IN THE MIDDLE OF THE DAY RATHER THAN ANSWER MY CALLS. I LIVE 300 MILES AWAY, SO THIS IS A PROBLEM! More
by keh
Employees Worked With
Dwayne
September 24, 2015
Diamoneque Sams Joseph was great all the way around. I would send anyone to him looking for a car, he made the buying process easy and he is very honest which is wier Joseph was great all the way around. I would send anyone to him looking for a car, he made the buying process easy and he is very honest which is wierd in the car biz. More
by sammysams
Employees Worked With
Joseph Prejean
September 22, 2015
Super Professional Salespeople! I was in for a new F-150, and David Gibson knew just about everything their was to know about the new F-150. I bought the right truck for the right pr I was in for a new F-150, and David Gibson knew just about everything their was to know about the new F-150. I bought the right truck for the right price. Super easy thanks David Gibson!! More
by Marklivingston19d
Employees Worked With
David Gibson
September 21, 2015
Great! Art Byrd worked really hard with trying to get me into a car. He went above and beyond than what I have experienced in past dealership visits. Art Byrd worked really hard with trying to get me into a car. He went above and beyond than what I have experienced in past dealership visits. More
by Shaflayvor
Employees Worked With
Art Byrd
September 02, 2015
Great Customer Service I bought a 2015 Expedition the other day at Big Star Ford and the entire process was smooth and memorable from beginning to end. Thanks to Douglas for I bought a 2015 Expedition the other day at Big Star Ford and the entire process was smooth and memorable from beginning to end. Thanks to Douglas for making it worthwhile. More
by jaj333
Employees Worked With
McDouglas Archibong
August 05, 2015
service Great service. Dwayne was an excellent salesman and will definitely go see him when we need another vehicle. Would recommend going here in the future. Great service. Dwayne was an excellent salesman and will definitely go see him when we need another vehicle. Would recommend going here in the future. More
by taggartfish
Employees Worked With
Dwayne Daniels
July 31, 2015
great sales experience... They listen to you! So, overall a great salesperson.... I would recommend LaDy to anyone looking for a Ford. She didn't put any pressure on me. I was able to take the veh So, overall a great salesperson.... I would recommend LaDy to anyone looking for a Ford. She didn't put any pressure on me. I was able to take the vehicle overnight to test drive it. She did everything in her hands to make sure I got what I wanted. The management had changed and the dealership is much better! I had a disappointment during a service request and after communicating the concern to the sales director; he was able to accommodate and exceed my expectations. In another note, please make sure that your vehicle doesn't have any open safety recalls before taking it home! They surely LISTEN and try to accommodate any concerns you have. More
by Apple F-150
Employees Worked With
LaDy Gentry
July 30, 2015
First time car buyer I would like to thank each and every employee at BIg Star Ford for their hard work and dedication with helping me with buying my brand new 2015 Ford I would like to thank each and every employee at BIg Star Ford for their hard work and dedication with helping me with buying my brand new 2015 Ford Focus. I would really like to acknowledge Ray Roberts for his amazing and professional customer service. I felt right at home which made my experience a lot more comfortable. Thank you all for your help. More
by AGreene9
Employees Worked With
Ray Roberts
July 23, 2015
Jacques Davidson, Think Jacques is the greatest saw a vehicle on Internet.call and he did everything for me.i have purchased three vehicles from southern and then big s Think Jacques is the greatest saw a vehicle on Internet.call and he did everything for me.i have purchased three vehicles from southern and then big star ford.always had good experience.also have my vehicle service there.thank god haven't had no problems. Bjohnson More
by Smitty
Employees Worked With
Anthony in shop, Jacques Davidson
