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Big Star Ford

Manvel, TX

Overview
Reviews
Vehicles
4.0
795 Reviews
We are Big Star Ford. You might expect a car company’s top priority to be cars, but not at Big Star Ford. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17717 South Fwy

Manvel, TX

77578

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Showing 795 reviews

November 29, 2023

You’re great. Pick up my suv and brought back . It was awesome. Thank you More

by SANDYPIZZITOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffany Smith
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November 29, 2023

Found a vehicle online. Worked out price before ever coming in. Financing was setup with ease. Showed up and finished the process very quickly. More

by Jason G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex De La Paz, Brian Martin, Blair Baldwin
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November 28, 2023

Zero understanding of the issue I tried to explain to her. No care of customer issue what so ever. Centerpoint rejoining here for fleet help would be an absolute mistake, if she is still at this position More

by Terry.gamble
Recommend Dealer
No
Employees Worked With
The service manager. She has 0 customer service
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November 28, 2023

Big Star has earned our business for over 10 years with amazing service! No place treats you like family better than Big Star Ford!!! More

by mikekaatzjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacques Davidson, Alfred Sijuwade
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November 28, 2023

I’m very disappointed you’re people’s never replace my air bags on my ranger and they lie and said they did thanks More

by granilloreadymix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffany Smith
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November 27, 2023

Richard was the best salesman we have ever dealt with. Great place to get a car from. They are not pushy. More

by chriscanales82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Butcher, Richard Juarez
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November 26, 2023

Derek’s customer service was excellent. I expressed exactly what I wanted and he had it ready when I arrived with a “VIP” tag on it. My family and I felt not only special but as if we were More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Frank
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November 26, 2023

The dealership picked up my car and returned it 6 hours later. Only in for an oil change. I had to call them to find out about my car. More

by lindalfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffany Smith
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November 26, 2023

The first time I brought my truck in for service it was a total disaster. This time I was completely satisfied with the way that I was treated. Both the service technician and the gentleman who was my initia More

by DIXSON.ALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffany Smith
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November 25, 2023

not reviewing my extended warranty thoroughly. I have an extended warranty. I brought my car for checked engine and they changed my purge valve, Within 3 months i need to bring my car engine and n More

by ZIM_TUNGPALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffany Smith
Report | Print
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