Big Star Ford

Used car nightmare I purchased a car through the used car dept. hoping to find economical and reliable transportation went online for this dealer found a fairly good pri I purchased a car through the used car dept. hoping to find economical and reliable transportation went online for this dealer found a fairly good priced deal until the paperwork went through and the internet price jumped up by 2,000.00 and then add the warranty another 3,000.00. from 6800.00 11,787.00 the the car started having problems I contacted the warranty company who never heard of me or the car. Even after making my first payment the warranty company never heard of me or the car still. I returned the car there to get the problem resolved, I can only presume that because certain people have bad credit they should mediocre product and service. Reason being a have to pay insurance on a vehicle I cant drive and make payments on vehicle which is no longer in position, under the premise it is being repaired. If I wanted such a hassle I would have purchased a luxury car for which we all know they spend weeks at a time in a repair facility. Thank you for forcing me to fix my truck spent a car payment and half on it. But at least it is getting me to work. More

False advertising, bait & switch, nasty sales manager Classic bait & switch + false advertising with this car dealership. Big Star Ford advertised a price of $27,612 online for 2013 Ford Explorer Limited Classic bait & switch + false advertising with this car dealership. Big Star Ford advertised a price of $27,612 online for 2013 Ford Explorer Limited only to balk and insult me when I actually offered to pay that price. When I was ready to close the deal, Sales Manager Sky DeJohn nastily told me that now they wanted more for the car b/c of all the work that would need to be done to get the car ready to sell - that they were being “billed by their service department” and would need to increase the price on the car to recoup some of this expense. However, the only thing Sky could actually come up with when I asked what work needed to been done was the replacement of the driver & passenger side headrests that "had been stolen from the car" while on their lot. (Oddly, this was NOT what he'd told me when I first inquired about the car a week earlier—his first story was the the prior owner of the vehicle wanted to keep the DVD headrests when he traded the car in, and the price online was for the car w/ regular headrests.) Despite Sky’s ugliness and apparent deception, I tried to continue our conversation. I fully expected we’d be able to reach an agreement on price b/c frankly, I didn’t need them to replace the headsets (I’d planned on having aftermarket DVD headrests put in after I purchased the vehicle anyway) and was still interested in the car at the original price for which it was advertised, even without headrests. But Sky couldn’t wait to blurt out that he “knew I wouldn’t be willing to pay the new price”, and finally told me the new price would be $30,612 - $3,000 more than the advertised price. I replied that a) this was false advertising- the internet ad clearly showed/stated there were headrests included at the $27,612 price point, and b) his excuses for why the car had no headrests were inconsistent, and c) how on earth could a pair of headrests (without DVD players) be worth a $3000 hike?? Sky then became very aggressive in his language and said “I’m not even going to deal with you.” When I calmly replied that his deception and rudeness compelled me to leave a negative reviw online of my experience with Big Star Ford, he told me “I’m not gonna talk to you any more b/c you’re threatening me. The online price for the car is $30,612.” I replied that I was actually on the Big Star Ford website at that very moment and the price actually showed $28,277. Sky promptly hung up on me. I called the dealership back after this experience and asked to speak with the General Manager. Sky’s language and hostility were completely uncalled for, but I wanted to give the General Manager, David Premozan (sp?) a chance to make it right or at least let him know what goes on in his dealership. Clearly David is cut from the same cloth as Sky, as I received no return phone call after I left a message. I’m sure there are honest, decent used car salesmen out there in the world, but I’d caution prospective buyers to steer clear of Big Star Ford. I’ll be taking my business elsewhere and urge you to do the same. More

Car? What Car? I saw a car online, called specifically to check that the car was still available and for sale. Spoke with a woman who said she was internet sales, an I saw a car online, called specifically to check that the car was still available and for sale. Spoke with a woman who said she was internet sales, and that yes, the car was available. I then grab my check book, take off from work 2 hours early, drive down there from Sugar land, to find that the car had been sold the day before. bait and switch? poor communication? weak ethics? I don't know, but I wont be going back. More

Where to begin !!! I purchased two vehicles from big star ford on 1/5/15.A new 2014 fx2 and a used jetta , on the truck we had agreed upon a trade in value on my 2013 mu I purchased two vehicles from big star ford on 1/5/15.A new 2014 fx2 and a used jetta , on the truck we had agreed upon a trade in value on my 2013 mustang gt of $22.500 that was verbally agreed on and handshake with lead sales mgr that night it was almost 9 pm and we signed paperwork later on we had realized amount of trade in was $20.500 .This is not what I expected and has left me not feeling what Mark Field ford CEO has stated one of his standards are all about The customer experience ..Also concerning the used jetta it is now THREE MONTHS later they cashed my check the next day and I am still without license plates and a title. My experience with my salesman Chris was a joy the Experience shifted once inside with lead mgr that evening.Let me tell you I am a die hard Ford man I own three Ford's and my 68 mustang is a testament to ford quality made in the USA by union workers that is why I continue to own them I just wish that big star ford would realize that also. More

Extremely poor service department I scheduled an appointment with Dawn to get two issues repaired (door ajar light on constantly and sync turning itself off repeatedly). The appointmen I scheduled an appointment with Dawn to get two issues repaired (door ajar light on constantly and sync turning itself off repeatedly). The appointment was for 7:00 am and my wife took it in for me. At 11:30 I got a call from Dawn who was at lunch and talking to me through a mouthful of food that they couldn't find the wheel lock tool. At some point in the past, a mechanic who had rotated the tires didn't put the tool back in the console and so they cannot get the tires off to rotate them. Even though I have paid for tire rotations, I have not gotten them. In this instance, I didn't need nor ask for an oil change and tire rotation. Dawn decided I needed it more than I needed the repairs I took the car in for, and they never got to them. When I complained to Brian that I had scheduled an appointment at 7:00 am, he informed me that just because it was scheduled at 7:00 am didn't mean it would actually be worked on at 7:00. In the meantime they managed to get one wheel lock off and then failed to put it back on. I now have four lug nuts on the right front instead of five. They also changed the air filter and now the engine is running rough. Gas mileage has dropped. I still have the issues I took the car in for, plus I will now have to replace the wheel locks and tool, plus pay to fix the engine running rough. I may even have to buy a new set of tires since they have not been rotated recently. More