Big Star Ford

Great personnel, good supply of used cars, straight forward pricing and no pressure sales force. A great place to shop. forward pricing and no pressure sales force. A great place to shop. More

I decided to visit Big Star Ford yesterday evening and met with salesman John Cole in regards to a few F-150 trucks I wanted to inquire about. John was a professional and straight forward individual who met with salesman John Cole in regards to a few F-150 trucks I wanted to inquire about. John was a professional and straight forward individual who made the entire process of my decision very easy going. The finance process was also an amazing seamless process. I am glad I came into Big Star Ford because I left as a very satisfied customer and their customer service was on point. Thank you for making my dream come true of owning my first F-150. More

The car buying process was easy and hassle-free. Great trade in price for my diesel truck. Great trade in price for my diesel truck. More

Salesman, manager and finance staff were all very helpful, attentive and professional. Great doing business with! helpful, attentive and professional. Great doing business with! More

My car was brought in for a recal, problem & inspection. Service Advisor, Marian Chiaramonte, helped me at Big Star Ford in Manvel, TX. She was kind, professional, informative & very patient. She handled Service Advisor, Marian Chiaramonte, helped me at Big Star Ford in Manvel, TX. She was kind, professional, informative & very patient. She handled everything perfectly. I hope she will wait on me should I need to return for anything. B. Ladd. More

Since I bought my truck 3 years ago, I have been bring my truck in for service, I had Marion as my service advisor the last several times and she has provided excellent help on what maintenance was needed a truck in for service, I had Marion as my service advisor the last several times and she has provided excellent help on what maintenance was needed and gave the cost up front, I have been happy with the work they have done. More

Buyers Beware, STAY AWAY! ! from Juan sales manager and Steve Finance Manager. READ THE WHOLE REVIEW Jacque the sales person is great, The finance manager Steven is not entir ! from Juan sales manager and Steve Finance Manager. READ THE WHOLE REVIEW Jacque the sales person is great, The finance manager Steven is not entirely honest, I asked him what the $1800 aftermarket product because on the screen on the desk was hard to read. He said it was for the oil changes and after market product which was for tint, wheel locks and wheels, He was pushing hard on the other products I understand he was only doing his job. I was in a rush to pick up my kids from school so I signed it. I finally got chance to look over the contract when I got home, At Big Start they don't have paper contract, they give you a thumbnail with your contract loaded up. I was able to read the contract carefully which is my fault, I should have read it there, the $1495 charge was for a product called "theft patrol". Please read the review on the patrol. It has a 2 star review!. The product is less efficient than the Ford Pass app that comes standard and free with your Ford. I called the Finance manager (a few hours after I left the dealership) Steve and he reviewed the contract and said that he have nothing to do with that product it was added by the preowned manager Juan. I need to contract Juan. I called and left many massages with Juan with no call back! I finally got a hold of him and he told me to come in and he will work it out, I told him I was coming back up there to bring the 2nd key to the my trade in. I went up there to give him the 2nd key to my trade in and talked to him about the aftermarket product. Unlike him, I do what I promised, I did not asked for the refund for the Theft patrol product, I simply asked for the extended warranty on the new purchase truck in exchange. He said would talk to the GM to get it worked out. I left messages everyday for a week. NO RETURN CALLS. I came in and brought their truck without haggling on the price, tell them what I want. They lowball about $8000 on my trade, I showed them the appraisals what other dealership are offering on my truck they up the appraisal by $4000. I did not haggle or ask for the price on their truck. I brought it for the price listed. then they add on the aftermarket product.but the worst thing is the NO COMMUNICATION AND CALL BACK AFTER THE SALE! I guessed they don't want repeating customer. I hope their service will have better communication because I owned 10 Fords and I always get a survey from Ford for all my services. BASICALLY------BUYER BEWARE--- STAY AWAY FROM THIS PLACE- STAY AWAY FROM THE THEFT PATROL. if you are buying a Ford - STAY AWAY FROM THE THEFT PATROL. You have the Ford Pass App, its free and does the same thing and more, locking and unlock truck, remote start, location and you get $500 free worth of oil change with that app. Sale person is great, Steve the finance manager is not completely honest and Juan is a disappointment and live up to a bad used car lot reputation. I bet the GM probably never got a call from him about my deal. More

Excellent service buying a truck today Tory was excellent to work with. The entire sales and finance team was very professional and easy to work with. to work with. The entire sales and finance team was very professional and easy to work with. More