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Big Star Ford
Manvel, TX
762 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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762 Reviews of Big Star Ford
May 11, 2018
Extreme pool Service and professionalism. My initial rating when I bought two vehicles from Alfred at Big Star was great, 5 stars! I also bought the Advantage Care for both of my vehicles. O My initial rating when I bought two vehicles from Alfred at Big Star was great, 5 stars! I also bought the Advantage Care for both of my vehicles. Once I started using the Advantage Care System with their Service Department is where things went down hill. They promised my vehicles would take 1 1/2 hours to do the oil change. They took over 2+. I completed several surveys they requested explaining this situation. They promised they were fixing their Service Department, but yet again it didn't get taken care of. I went in for a final oil change on my advantage care, only to be told by a very rude Service Manager that they could no longer do business with me because of my bad experiences. I have never heard of such and ended up meeting with the GSM who only handed me a check to have my oil changed somewhere else and that they would no longer do business with me. I have been around the car business along time and never have I been treated so poorly!! My advise to you would be to STAY AWAY COMPLETELY FROM THIS DEALERSHIP!! Be aware!! More
by BAP
Employees Worked With
Jodie, Deserie and the GSM
April 15, 2018
Price bait & switch AVOID! They will agree to anything reasonable then change the sales price once you let them run credit. They just assumed I had bad credit. "Aftermark AVOID! They will agree to anything reasonable then change the sales price once you let them run credit. They just assumed I had bad credit. "Aftermarket Additions" like tinted windows, wheel locks and nitrogen do not cost $2000. Horrible experience. Their only explanation was "read the fine print online... they are able to charge more than the disclosed price." More
by Ricardo A
Employees Worked With
Robert
March 20, 2018
Blue Explorer experience Tommy and Charles were so easy to work with! They treated me like I was a special customer and explained everything throughout the buying experience. Tommy and Charles were so easy to work with! They treated me like I was a special customer and explained everything throughout the buying experience. More
by Karen P
Employees Worked With
Tommy Le and Charles
March 12, 2018
Sleezy crooks adding bogus options on used vehicles.. I saw a used vehicle listed for sale and they lowered the price, which caught my interest. When they gave me the final sales price, they added $2,000 I saw a used vehicle listed for sale and they lowered the price, which caught my interest. When they gave me the final sales price, they added $2,000 for aftermarket accessories claiming they "added" these options onto a used vehicle/trade in. Wheel locks, tint, alarm, cleaning etc. I would avoid these sleezy crooks with their bogus scam. More
by justz93
Employees Worked With
Daniel Nguyen
January 24, 2018
Second Positive Experience This is the second vehicle I’ve purchases from Big Star Ford. Very positive experience. No hassles. No stress. I would highly recommend this dearlersh This is the second vehicle I’ve purchases from Big Star Ford. Very positive experience. No hassles. No stress. I would highly recommend this dearlership to anyone seeking a great deal! More
by NZapp
Employees Worked With
Alfred Sijuwade
January 02, 2018
Great experience from beginning to end I would definitely recommend Big Star Ford to anyone considering buying a Ford vehicle in the Pearland / Manvel region. My sales professional Alexande I would definitely recommend Big Star Ford to anyone considering buying a Ford vehicle in the Pearland / Manvel region. My sales professional Alexander Young was courteous, knowledgeable and well organized to make the buying process smooth and convenient. Great experience with everyone I worked with to purchase my new truck. Very pleased! More
by Zachary_F
Employees Worked With
Alexander Young
December 05, 2017
Really accomodating Very nice people and willing to work with mg budget. Dealer and other employees were funny and struck good conversation with me and the people I was w Very nice people and willing to work with mg budget. Dealer and other employees were funny and struck good conversation with me and the people I was with. More
by Veronica Garza
Employees Worked With
Daniel W.
November 20, 2017
Great truck and great service Excellent buying experience and great selection of trucks. See Tommy Le, I have had the most pleasant buying experience with this salesman, he’s the o Excellent buying experience and great selection of trucks. See Tommy Le, I have had the most pleasant buying experience with this salesman, he’s the only reason why I’ll be returning for my next purchase. More
by Alphavega2
Employees Worked With
Tommy Le
November 03, 2017
Service I called Big Star Ford Service Department to make an appointment to take my 2014 Ford Escape in, when I stopped it would heat up, which is connected t I called Big Star Ford Service Department to make an appointment to take my 2014 Ford Escape in, when I stopped it would heat up, which is connected to the last Ford Escape recall. I drove it in for my scheduled appointment for Monday, Oct. 30 at 11:00am. When I arrived, I talked to the Mr. A, a service advisory, who explained to me the service department was behind, one Service Dept. worker is going on vacation and the other service department worker was getting all his work as well. Thinking since I had an appointment they would be checking it that day or the next day. He informed me I needed to leave, but they couldn't look at until 3 days later. I asked him why did I make appointment to be told it would be three days, he informed me that it will hold my place in line...REALLY...going without a vehicle for 3 days to let it set . I asked him if I could just bring it back in three days, he said I would lose my spot in line...I will never go back there for service or to buy a vehicle and be all means refer anybody here. More
by Mygath
Employees Worked With
Gregory Anthony
November 01, 2017
Excellent service excellent service, tommy very kind and deposed to help you, and find you a good deal, I recommend, They are very friendly, I give him a 100 excellent service, tommy very kind and deposed to help you, and find you a good deal, I recommend, They are very friendly, I give him a 100 More
by Yancarlos12
Employees Worked With
Tomas, Ryan Rivera
