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Big Star Ford
Manvel, TX
761 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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761 Reviews of Big Star Ford
October 29, 2017
2017 superduty Bought my first f-250 truck from this dealership, joe castro was very helpful and answer all my questions, did not push me at any time to convince me Bought my first f-250 truck from this dealership, joe castro was very helpful and answer all my questions, did not push me at any time to convince me to get the truck More
by Lv 2017
Employees Worked With
Joe castro
October 24, 2017
Amazing Customer Service Amazing service by Tommy Le and Rafael Bradley who helped us in all way possible for the purchase of our vehicle. I would definitely come back and pur Amazing service by Tommy Le and Rafael Bradley who helped us in all way possible for the purchase of our vehicle. I would definitely come back and purchase another vehicle if needed/wanted! More
by DerJaz
Employees Worked With
Tommy Le, Rafael Bradley
October 15, 2017
Awesome service Fast and friendly service. Charles and Dixie was fantastic and the service was quick. They were informative and knew a lot about GAP and other benefit Fast and friendly service. Charles and Dixie was fantastic and the service was quick. They were informative and knew a lot about GAP and other benefits available. More
by Jpgreen
Employees Worked With
Charles and Dixie
September 23, 2017
New vehicle purchase after Hurricane Harvey Let's just say that the sales representative Mr. Von made me feel as if I were a priority with getting back on the road. No pressure when it came to a Let's just say that the sales representative Mr. Von made me feel as if I were a priority with getting back on the road. No pressure when it came to a final decision and he made sure he I was comfortable with the reality of the purchase. I was fortunate enough to have a great vehicle purchasing experience with Big Star Ford. Heck, I was so excited I yelled in the middle of the dealership show floor with the great news. Thank you Mr. Von for your time and invested hard work to make sure I recovered after my flooded vehicle conflicts. I am a first responder in law enforcement and for a change, someone took care of me. More
by Zach84
Employees Worked With
Von
August 15, 2017
Horrible Customer care. When I purchased the vehicle I was told that if I had any problems with the vehicle needing service. I was to contact the Service Department and sche When I purchased the vehicle I was told that if I had any problems with the vehicle needing service. I was to contact the Service Department and schedule an appointment. When I brought the vehicle in I was told to stand at a counter and a service person would be out shortly. Approximately 15 minutes later a attendant who parked cars asked me had I been helped. He then directed me to a employee named Gregory. This individual made feel as though I was interrupting him. He was not professional and he did not answer any of my questions. I asked to speak to a manager; he responded by saying I don't know where he is. I than asked to speak to the General Manager, he responded shortly, he went to lunch. He told me that I had to leave my vehicle for 24 hours, I asked him if he had a courtesy vehicle, he said he did. He asked me where I lived I told him Webster. He said the courtesy vehicle could not take me. He then order a uber, said it would be there in three minutes. 15 minute later I was on my way. It has been over 24 hours, did not here from him. I text and called. I spoke with him on the phone, I asked about the status of my vehicle and he indicated that they were still trying to determine what was wrong with the vehicle. I inquired as to why he did not call me to inform me of this? He replied that he was just getting to his phone calls, and I did not give him a chance to call. Horrible Customer Care. More
by rroper
Employees Worked With
Gregory
July 21, 2017
Poor Integrity - Went Back on Their Own Agreed Deal I’m highly disappointed with the integrity of this dealership. For my own credibility, (because I have little respect for enraged reviews without suff I’m highly disappointed with the integrity of this dealership. For my own credibility, (because I have little respect for enraged reviews without sufficient reason) I have personally purchased the following vehicles at the dealerships listed. I’m more than happy to discuss my experiences at any of these dealerships as I may have purchased more vehicles than tennis shoes in the past few years. 2004 Nissan Titan SE (Pre-owned – Allen Samuels Dodge in Katy) 2013 Ford Fusion Titanium (New – Helfman Ford in Stafford) 2014 Dodge Challenger R/T (New – Allen Samuels Dodge in Katy) 2014 Nissan Titan Pro-4x (New – Douglass Nissan in College Station) 2013 Ford Mustang GT/CS (Pre-owned – Patterson Auto Group in Wichita Falls, TX) 2015 Dodge Challenger R/T Scat Pack (New – Ryan Dodge in Sealy) I was very excited to look at a particular pre-owned car on the lot today and worked with Kevin Butcher. We went on two test drives, he gave me space to look over the car myself, then we returned to his desk to negotiate a sales price. There were several back and forth trips to the manager’s office, but ultimately, after I started to leave the dealership, I received a call from Kevin stating that his managers agreed to the said price, IF I return to purchase the car right now. Since this was the price I wanted and Kevin had the managers’ approval, I returned to the office to begin signing paperwork. I was fully committed to purchasing the car. They asked me to return to Kevin’s desk and had me wait for 10-15 minutes. I grabbed the keys and stepped outside to look over the car once again. Much to my surprise, Kevin met me at the door outside and told me, (Get this!) they couldn’t do the deal they just agreed to. After taking off work and spending four hours of my afternoon there, I can’t say much more than I am highly disappointed with the level of service, Big Star Ford has provided. I am personally in Sales and know that once you have agreed to a deal, it’s not right to go back on your handshake. I hope this helps anyone with intentions to purchase a vehicle here. I called and promised that I would write a review of my experience here, and this is me staying true to my word. Unlike the sales team at Big Star Ford in Manvel. -Sincerely, Chase A. Smolik More
by Chase Smolik
Employees Worked With
Kevin Butcher (Great Employee, Manager is who backed out)
July 12, 2017
Daugther first car We had a cool experience with big star dealership I brought my daughter first car here, and I can tell you she loves her car. The service was awesome We had a cool experience with big star dealership I brought my daughter first car here, and I can tell you she loves her car. The service was awesome if I decided to buy a ford this will be where I come to Thanks for experience More
by Towboater47
Employees Worked With
Taaha
July 11, 2017
Great experience with Buzz and Al meeting all of our needs. We have a history with Buzz, but he was not there when we popped in. Al was eager to help and knowledgeable about the cars. He quickly explained that We have a history with Buzz, but he was not there when we popped in. Al was eager to help and knowledgeable about the cars. He quickly explained that Buzz would return and call. In the meantime we were shown cars that we could compare and test drive. These two were a great team. Between them we got exactly what we asked for and were pleased with the deal. THANKS GUYS!!! More
by HappyDriver
Employees Worked With
Al Wade and Buzz Morgan
June 10, 2017
Horrible lying service department Worst Ford service department in the country. Use Ron Carter in Alvin if you need servicing on your vehicle. Big Stars service department managers are Worst Ford service department in the country. Use Ron Carter in Alvin if you need servicing on your vehicle. Big Stars service department managers are habitual liars. More
by No more Big Star
Employees Worked With
Service department shisters
June 10, 2017
Good experience Daniel Nguyen (sales man) was a lot of help. Very friendly and did not pressure any. Very knowledgeable, highly recommend his services. Great experien Daniel Nguyen (sales man) was a lot of help. Very friendly and did not pressure any. Very knowledgeable, highly recommend his services. Great experience overall. More
by Legndzkiller
Employees Worked With
Daniel Nguyen
