Big Star Ford

Buying preowned car. Excellent customer service and staff.: Craig T (sales)., Charles (finance) and Alfred (customer service). Smooth business transaction from start to f Excellent customer service and staff.: Craig T (sales)., Charles (finance) and Alfred (customer service). Smooth business transaction from start to finish. Cordial and professional staff, price was better than offered by other dealerships. More

Experience with big star ford My first experience purchasing a vehicle with Ford was great! Although the purchase went smoothly, there were a couple of downsides. It took the mecha My first experience purchasing a vehicle with Ford was great! Although the purchase went smoothly, there were a couple of downsides. It took the mechanics almost an hour to get the vehicle start and note the vehicle was brand new, and waiting on our turn to meet the financial representative also took a staggering 3hr wait. But after purchasing the vehicle, we were happy with the deal we got and we were very happy with the representatives we met which were very friendly and helpful. Overall, everything went pretty smoothly and everyone was happy. More

Friendly service I gave the rating I did , because y'all were very friendly and very helpful. We went to a ford dealership here in Crosby and had a bad time with the I gave the rating I did , because y'all were very friendly and very helpful. We went to a ford dealership here in Crosby and had a bad time with the service department( still are). We cane to y'all today and and left with what I wanted and had friendly service from everyone. I do want to thank Alfred sijuwade for all his help. I love my new ford f 150. Thank you again. More

Bait and switch! Add listed 2012 Dodge Challenger for 10800. But when you call, "dealer upgrades". New tires and windshield , a and now the price is magically 12800! Add listed 2012 Dodge Challenger for 10800. But when you call, "dealer upgrades". New tires and windshield , a and now the price is magically 12800! a 20% jump! Same old tired used cars dealers! More

Will do what's right This dealership has the best prices and after some miscommunication did what was right to satisfy the customer. I don't expect anything free, but just This dealership has the best prices and after some miscommunication did what was right to satisfy the customer. I don't expect anything free, but just want to know that I can trust who I am doing business with. Thanks Big Star More

Repair If your looking to get the runaround from a car dealer look no further than Big Star Ford. Fair warning to all...hope you have better luck than me or If your looking to get the runaround from a car dealer look no further than Big Star Ford. Fair warning to all...hope you have better luck than me or the 8 other people sitting around as upset as I am about how they were treated. More

Extremely Disappointed If I could rate them a Zero I would. I bought a brand new Ford Mustang, drove it off the parking lot and the check engine light came on. It's now DAY If I could rate them a Zero I would. I bought a brand new Ford Mustang, drove it off the parking lot and the check engine light came on. It's now DAY FOUR and they still have no idea what's wrong with it. Oh and here's the best part, you have to call them for updates. They Never Call You Back...even when they say they will. When they want your business you're great. After they get your business, you're just another number. More

Great car buying experience!! We had a great car buying experience!! I highly recommend this dealership and all the staff! Cody found us exactly what we were wanting and it went ve We had a great car buying experience!! I highly recommend this dealership and all the staff! Cody found us exactly what we were wanting and it went very smoothly and quickly, we will be doing more business and sending folks his way! More

So disappointed Absolutely awful. I visited 3 times in one day trying to make a deal to get my wife the car she's always wanted. Took my wife and 3 year old on the se Absolutely awful. I visited 3 times in one day trying to make a deal to get my wife the car she's always wanted. Took my wife and 3 year old on the second visit. Spent an hour and did the usual back and forth. After we couldn't come to terms, I decided to leave. Then it got bad. 15 minutes after leaving our salesman (Clay) called and had talked to his manager and got the numbers where I was comfortable. Actually it wasn't right were I wanted. About $600 off but I figured I was happy, she'd be happy. We all win. Dropped my wife and kid off at the house and headed back to the dealership at 9:45 to finish the paperwork and get back home in a new suv. Sat down with the finance dept and all the sudden the price jumped $1900 dollars because of the window tint they say (fees it was labeled) Now we are back up a few grand for a $75 two window tint job and what they claim is an alarm they added (I'm pretty confident its factory from ford, there was no aftermarket fob or anything but I could be wrong on that part) What's the worse? I have a voicemail from my salesman that says the specific price for the vehicle and what they'd pay on my trade. Looks like they won't be honoring what I was told, and drove half way across Houston 3 times for. More

Super Experience with buying my truck at BIG STAR FORD! My truck buying experience with Nef Gutierrez was great! He was professional and very helpful. For a great buying experience, see Nef Gutierrez at B My truck buying experience with Nef Gutierrez was great! He was professional and very helpful. For a great buying experience, see Nef Gutierrez at BIG STAR FORD-Pre Owned. More