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Big Star Ford
Manvel, TX
770 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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770 Reviews of Big Star Ford
February 07, 2016
very nice and helpful We went to buy a car and they really made us feel like the their top priority. There was a wait but they were very accommodating. Definitely ask for J We went to buy a car and they really made us feel like the their top priority. There was a wait but they were very accommodating. Definitely ask for Joshua in sales. He was great to work with. More
by sarahk66
Employees Worked With
Joshua Crenshaw
February 07, 2016
My Experience with the salesman I went to the dealership on 3 occasions and had contact with 3 salesman that did not get back to me. My information was given to them and no one calle I went to the dealership on 3 occasions and had contact with 3 salesman that did not get back to me. My information was given to them and no one called. I attempted one more time by phone and was referred to Alfred, who took my request and ran with it. I was Ina new car in a week because if my budget. He was in constant contact with me on his findings and what was I the property. Great salesman that made a fourth chance at the dealership a good experience. More
by Cinsational
Employees Worked With
Alfred Wade
February 07, 2016
ruined deal My husband spent his Saturday following up on a Toyota Tundra that was posted online, the salesman text us a price to hurry in or lose out so he did! My husband spent his Saturday following up on a Toyota Tundra that was posted online, the salesman text us a price to hurry in or lose out so he did! Upon arrival he was told he was gonna save even more 1200$ to be exact! So here comes the papers with a totally even higher price than promised over the phone, they wanted him to finance because they get $$ from bank, so they lost a sale cash paid truck over 250$! Wow sad ;( More
by Baddeal
Employees Worked With
No
January 25, 2016
Quality, Personal relationship, Patience, to Cust. Satisfact My experience with Big Star Ford was Satisfactory with Excellence, Patience and willingness to take care of Customer FIRST. Demorris Cox made my famil My experience with Big Star Ford was Satisfactory with Excellence, Patience and willingness to take care of Customer FIRST. Demorris Cox made my family welcome! My family looks forward to coming back Just to visit Demorris and Big Star Ford Crew. Thank Yall So Much. We are Happy with our New 4X4 truck.My Family can't wait to get it Muddy! More
by dlmoore4
Employees Worked With
Demorris Cox
January 17, 2016
2016 mustang gt purchase Great customer service at Big Star. Derek and Todd were very helpful. Also the had the best price on the mustang gt in the Houston area. Great customer service at Big Star. Derek and Todd were very helpful. Also the had the best price on the mustang gt in the Houston area. More
by Bsoliz77
Employees Worked With
Todd Miller, Derek Frank
January 16, 2016
Ford F-150 lariat 6inch lift white They attended us real quick and helped us look at other vehicles ,answer our questions with a positive attitude. Ford Big Star was able to make my dr They attended us real quick and helped us look at other vehicles ,answer our questions with a positive attitude. Ford Big Star was able to make my dream truck come true. ?????? More
by Ford150LariatGuy
Employees Worked With
Carl ,Jonathan , Ralph
December 28, 2015
Easy Buy Pleasant buying experience. Listened what I was looking for and what fit my budget and they were able to deliver. Nice to have a dealership close to w Pleasant buying experience. Listened what I was looking for and what fit my budget and they were able to deliver. Nice to have a dealership close to where you live. More
by Htown123
Employees Worked With
LaDy Gentry
December 26, 2015
It was awesome My husband and I were very please with the service we received from Demoris Cox. He was patient and understood our needs. We are considering buying an My husband and I were very please with the service we received from Demoris Cox. He was patient and understood our needs. We are considering buying another vehicle in the near future. More
by Nursekathy
Employees Worked With
Demoris Cox
December 19, 2015
Great and fast paste experience. We got the job done Great dealership. They work at fast paste, and do everything in their power to put you in the vehicle of your choice. Great customer service Great dealership. They work at fast paste, and do everything in their power to put you in the vehicle of your choice. Great customer service More
by Shawn04
Employees Worked With
Josh, Crenshaw
December 16, 2015
Unethical Too bad can't give 0 stars! Used car department is the most rediculous excuse for a business model I have ever been unfortunately involved in. Sales Too bad can't give 0 stars! Used car department is the most rediculous excuse for a business model I have ever been unfortunately involved in. Sales price online was $2000 lower than price when trying to negotiate. When I inquired about this, was told that the Internet price had not been updated since service was performed. What service I asked? Well not sure but I can get that info for you. Decided to go see the them in person as the salesman never called me back concerning my offer. When I called him the next day, he said sales manager was supposed to call me back. He then told me I was more likely to make a deal in person. No problem. I'll drive 45 minutes out of my way to try to deal. Internet price was lowered by $306! But what about those service charges? Well apparently that's a different department. Anyways, asked for a deal. Same numbers as last night. Didn't even come down the $306. I agreed to come up $1000.00 on my offer. They said they would not come down. But what about the $306.00 Internet price reduction? " I'm sorry but that's the bed we can do". I guess I am not their type of customer...all my teeth, credit score over 800, and an ability to add and subtract. Luckily there are dealerships that want to sell vehicles while having a little decency and respect for people's time. More
by Soopergolfr
Employees Worked With
James
