Big Star Ford

Hard-working Sales Person Aleia James was great to work with. Prior to my visit she answered all my question about the vehicle I was interested in. She provided quick feedbac Aleia James was great to work with. Prior to my visit she answered all my question about the vehicle I was interested in. She provided quick feedback and was professional. Great customer service!! More

Good Customer service Derek earned my business and I had a great experience, he brought in the car we wanted and we are very satisfied. He also followed up after the sale. Derek earned my business and I had a great experience, he brought in the car we wanted and we are very satisfied. He also followed up after the sale. More

EXCELLENT CUSTOMER SERVICE, KNOWLEDGABLE & PROFESSIONAL.... I mention to a friend I had rented a 2013 Ford Fusion on Friday and how much I like the car. The way it rides, looks, sounds and etc. That same fri I mention to a friend I had rented a 2013 Ford Fusion on Friday and how much I like the car. The way it rides, looks, sounds and etc. That same friend referred Big Star Ford, he called and spoke with Sky Internet Sales Manager at 4:50p on Saturday we were told to come down and take a look at a the exact car I car I was rented. When we arrived we were introduced to ALEIA JAMES (sales consultant) and the rest was history. Aleia was AWESOME! Her professionalism was uncanning. She was friendly and down to earth. She was very knowledgable about the product she was selling which from a former sales person to another is very impressionable. She made me believe in what she was selling. Any questions I had( and there were many) she answered, those she did not have an answer to she did seek to obtain and to my satifaction. My overall experience from the first call made at 4:50p to my leaving with keys in hand at 7:30 or so was smooth and definitely worth writing about. Everyone from the GM David Premazon "Premo" as he likes to be called, to Burt, the Used Car Manager and of course Aleia James made my car buying experience just as enjoyable and smooth as my " 2013 Ford Fusion". More

Great Customer Service Aleia James helped my husband and i through the whole car shopping ordeal. She was very patient and knowledgeable and worked very hard to accommodate Aleia James helped my husband and i through the whole car shopping ordeal. She was very patient and knowledgeable and worked very hard to accommodate us and make sure we got exactly what we were looking for. She is AWESOME! :) More

True Hassle free experience Aleia was great to work with. She was very friendly and genuine. I didn't get the feeling that I was being hassled into purchasing a car. Instead, Aleia was great to work with. She was very friendly and genuine. I didn't get the feeling that I was being hassled into purchasing a car. Instead, she informed me about my vehicle of interest and offered me alteratives based on my likes. She is the best!! Definately keep her!! More

Pleased with Big Star Ford I initially contacted Big Star Ford about a used Acura MDX they had advertized; and while I did not purchase that particular vehicle, I was very pleas I initially contacted Big Star Ford about a used Acura MDX they had advertized; and while I did not purchase that particular vehicle, I was very pleased with the personnel and would willing buy a vehicle from Big Star Ford. My primary contact was Kim Srey, and both he and his fellow employees were helpful. I felt that I could trust the atmosphere of Big Star Ford, and that is very important to me when I consider a major purchase. Kim is currently on the "look out" for the vehicle I prefer. More

Ford F-150 STX I thought everyone was pulling in the same direction. I felt comfortable and people treated us well. Only one glitch was in the initial pricing just n I thought everyone was pulling in the same direction. I felt comfortable and people treated us well. Only one glitch was in the initial pricing just needed to communicate better but it all worked out well. Finance manager was really good and worked to get us what we wanted as far as price, monthly payment, and interest rate. Good job overall. More

Big Star Ford The service here at BIg Star Ford dealership was absolutely amazing i felt that the employees went out of there way to see a smile on your face and i The service here at BIg Star Ford dealership was absolutely amazing i felt that the employees went out of there way to see a smile on your face and i felt like family. I definitely recommend this dealership to anybody. More

Awesome! I will have to say this was my Greatest experience in buying a car. The people were the best. Very friendly and knowledgeable. From start to the time I will have to say this was my Greatest experience in buying a car. The people were the best. Very friendly and knowledgeable. From start to the time I drove off the lot in my new car. I would refer anyone and everyone that is looking to buy a new vehicle. I have to say my salesman Randy is the most friendliest person I have ever met. I felt like I have known him for ever. I came in a few weeks ago to get my oil changed and met him then. I told him how I was wanting to get a large vehicle. And two weeks later he called to tell me he received a trade in of a good car. Something he thought I might want to take a look at. And at a price I could work with. So I met him this morning and before you know it I was driving it home. Thank you all who were involved in the purchase of my new car. More

Great Customer Service with an HONEST car salesman We had a very tight budget to get my 17 year old son in a dependable used car. Big Country went above and beyond to take care of him!! He helped us w We had a very tight budget to get my 17 year old son in a dependable used car. Big Country went above and beyond to take care of him!! He helped us walk out with the perfect car for him - reasonable mileage at a great price! He was genuinely interested in keeping him safe. Very refreshing!! Also, he treated me with respect which has not always been the case when shopping for cars in the past as some men tend to ignore or condescend to women car buyers. The next time I buy a vehicle, Randy will be my first call!!! More