Big Star Ford

New Truck Purchase Internet manager, sales associate, and general manager made my truck buying experience great... They made the transaction personal and really worked w Internet manager, sales associate, and general manager made my truck buying experience great... They made the transaction personal and really worked with me to get me the vehicle that I wanted at the price I wanted.. I would recommend this staff. More

Best Car Baying Experience Ever Before I came to the dealership I was prepared and knew what I wanted. Mr. Mancinas happily placed me in the car I requested, the ford Focus. Secret Before I came to the dealership I was prepared and knew what I wanted. Mr. Mancinas happily placed me in the car I requested, the ford Focus. Secretly he knew I wouldn’t like it, but saw my determination to get that first car and rolled it around. I disliked that particular car I had done research on. Seconds after I returned from the test drive, he showed me the car that he knew I really wanted, the Ford Fusion. I was crunched for time so they expedited my approval process on a Saturday. I could have stayed and left with the car that day, but I wanted to go home, do my research on THIS car. I requested expedited approval and paperwork on Monday. I came in 4 hours before I said I would and the paperwork and car were still ready. The car I bought was a ford Fusion. As I finalized my paperwork it was raining hard, Luis Mancinas had pulled my car right up onto the carport, CLOSE to the door. I didn’t get a drop of water on me. The facility was professional. The staff was friendly and forthright about everything. I will be returning here for my next vehicle. I also recommend this dealership to anyone. More

A great car buying experience I started shopping for a new Ford Escape in February and had narrowed my list of dealers based on internet reviews and a recommendation by a popular c I started shopping for a new Ford Escape in February and had narrowed my list of dealers based on internet reviews and a recommendation by a popular car enthusiast radio program. Big Star Ford moved to the top of the list immediately in large part because of their prompt response to my online inquiry. From there things moved quickly. I met with Kim Srey, who did an outstanding job introducing me to the Escape and it's technology. After a test drive we sat down and I laid out a detailed description of the vehicle I was looking for. As it turned out the combination of options I wanted wasn't among the inventory Houston area dealers typically order. So, the next step was to work out the details of a special factory order. Kim and Ron Daniels were extremely helpful and willing to work with me to get the vehicle I wanted and in short order the process was underway. I quickly had an acceptable price for the vehicle and the deal was on. Over the following weeks, Kim and Ron kept me up to date on how the order was progressing, when the car would be built and delivered. Did I mention it arrived sooner than originally projected? All in all, ordering my new car was a great experience thanks to Kim and Ron. They recognized immediately that I knew exactly what I wanted and they didn't try to sell me something else. More importantly, they did what they said they would do and they did it when they said they would. But wait, this pleasant experience didn't stop there. When delivery day came, I was very pleased with the way the deal closed. The paper work was settled quickly, the car was ready when promised. But the best part was the time that John Taylor took going over a myriad of things I should know about the car and it's technology. By the time John finished my orientation, I felt like I'd been through Top Gun school, but it was time well spent and very much appreciated. After that I was off on my own, enjoying a great car. It's now been two weeks since I took delivery, and I've received a call from someone at Big Star twice in that period asking how the car was doing and did I have any issues or questions. So, the guys at Big Star do care about the sales they make and they prove it in ways like this. If you're looking for a place to take your business, I would recommend you consider Big Star Ford. About that dealer recommendation by the popular radio program. Well, they managed to call me a few days after I ordered the car from Big Star. Seems they were slow to respond because I wasn't shopping for something they had on their lot. Their loss, but it all worked out because I made a great find in Big Star Ford. More

Friendly The Manager came and talked to us about the Doge truck that we purchased. He was very helpful and courteous. They told us a little of why the trade in The Manager came and talked to us about the Doge truck that we purchased. He was very helpful and courteous. They told us a little of why the trade in was made. Very helpful. More

Great Experience I enjoyed by purchasing experience at Big Star Ford. I did not feel pressured. Whitlee was great from start to finish. I appreciated her follow up wit I enjoyed by purchasing experience at Big Star Ford. I did not feel pressured. Whitlee was great from start to finish. I appreciated her follow up with me, on more than one occasion, to make sure that I was satisfied and that I did not have any issues after my purchase. I will definitely visit this dealership for my next purchase. More

Amazing!! Randy (Big Country) provided us excellent customer service from the moment we arrived until now. He was very kind, professional and caring. He listene Randy (Big Country) provided us excellent customer service from the moment we arrived until now. He was very kind, professional and caring. He listened to us and worked with us up until late hours to ensure that we got the vehicle that we wanted. He was an exceptional salesman, and I highly recommend him to anyone. Not only did we have an exceptional salesman, we gained a friend. More