Ken Garff Big Star Honda

I purchased a brand new 2024 Civic in December 2023/Jan. 2024. I have had about four-five alignments, and a problem persists. Today, Mr. Jose Navarrete the Director of Service drove the car and I as pas 2024. I have had about four-five alignments, and a problem persists. Today, Mr. Jose Navarrete the Director of Service drove the car and I as passenger. While driving, it was clear the wheel was still not centered and, when centered, my Civic pulled right. I saw Mr. Navarrete adjusting the wheel back to off-Center several times to avoid the pull...Mr. Navarrete drove it for about 20 minutes and conclude it was "just a drift." Sir, new cars don't drift off to one side consistently - there are clearly issues with this vehicle - 4 to 5 alignments have been done, and there had been an engineer apparently on site as well; however, when I asked for the engineer’s report, or notes, I was told, "there is nothing written down, and there is no report.” I have not ever heard an engineer who doesn’t not make a written report on an issue. The possible name of the engineer is, "Bill Nu." I asked how that is spelled - Mr. Navarrete just ignored me. I told Mr. Navarrete, that I was just not sure of the safety of the car as my wife and toddlers drive in it - and if he can try rotating and balancing the tires - he said he cannot. Mr. Navarrete did not show care for the safety of my family and children. He’d mentioned to me that I can call Honda back with my current case number and go to another dealership to look, because he could not do anything to it. My number is on file. Thanks. More

I can't thank Michael Nguyen enough for providing such an excellent customer service. He made this experience by far the best experience I've ever had at a dealership. The Finance Department @Freddy De La R excellent customer service. He made this experience by far the best experience I've ever had at a dealership. The Finance Department @Freddy De La Rosa was excellent as well. I will be coming back to this dealer. I love my new car! More

This dealership has a very good customer service that will bring you back. Excellent customer service. will bring you back. Excellent customer service. More

Great I love bringing my car , I will buy my next car from Big Star from Big Star More

The customer service was great. Dylan Thornburg was Awesome and did an excellent job . I will definitely come here again. Dylan Thornburg was Awesome and did an excellent job . I will definitely come here again. More

Took my car in for an oil change and it needed other services. Dylan was able to get me in and worked to make sure all of the services were performed timely. Appreciate the attentiveness and updates thr services. Dylan was able to get me in and worked to make sure all of the services were performed timely. Appreciate the attentiveness and updates throughout. Thanks More

A+ rating of Ross, the service provider. Outstanding support and very courteous and friendly. Will make sure to contact Ross next time. Outstanding support and very courteous and friendly. Will make sure to contact Ross next time. More

Real good everything was wonderful the sale person was good and the finance manager was wonderful to good and the finance manager was wonderful to More

They always text the wrong person, after 7 years of trying to get this fixed. Takes 3 hrs for an oil change. Did comp the charge but time wasted. trying to get this fixed. Takes 3 hrs for an oil change. Did comp the charge but time wasted. More

This guy was very nice and helpful. He explained though what was wrong with my car and what the mechanics has to do and how long it will take. Very polite and willing to assist you. He explained though what was wrong with my car and what the mechanics has to do and how long it will take. Very polite and willing to assist you. More