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Big Star Honda

Houston, TX

Overview
Reviews
Vehicles
4.7
600 Reviews
Our goal is to make your car buying experience the best possible. Big Star Honda's virtual dealership offers a wide variety of new and used cars, service specials, and Honda parts savings. Conveniently located in Houston, TX we are just a short drive from Pasadena, TX and Pearland, TX.
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11200 Gulf Freeway

Houston, TX

77034

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Showing 600 reviews

March 17, 2026

The service and personnel are efficient and professional. I couldn't ask for better service. More

by Rigasl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Alex
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March 16, 2026

Maintenance broke my tire lug nut and they took my wheel lock and didn't return it More

by CYNTHIAFREUDENBERG
Recommend Dealer
No
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Mar 18, 2026 -

Big Star Honda responded

Thank you for speaking with me today Cynthia. As discussed I sent over a copy of the inspection where we noted the wheel lock key was not in your vehicle when you arrived for service and we used our master set. I am glad you were able to get the tire shop that cross threaded the lug nut to repair the damaged stud. If there is anything we can assist with in the future, please let me know. Jason Barkley Service Director.

March 15, 2026

It’s always a great experience. Rudy/Rodolfo always goes above and beyond for his customers, making sure everything is taken care of and that we’re happy with the service. That’s ex More

by aaron-pena
Recommend Dealer
Yes
Employees Worked With
Rodolfo
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March 15, 2026

The service is always good and I never have any problems getting my car in and out in a timely manner. More

by AMCGILL03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson
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March 14, 2026

Muy bien amables y cordiales Buen servicio gracias por su atención nos vemos pronto gracias yo siempre con honda. More

by CLUEVANO63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sé cómo se llama pero todo bien gracias
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March 13, 2026

They handled my problem and fixed my steering. ?? Melvin and Ben Lutz together did a great job listening and took care of my problems and I highly recommend them. More

by cardenas_n
Recommend Dealer
Yes
Employees Worked With
Melvin Paz
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Mar 13, 2026 -

cardenas_n responded

Highly recommend their service department and look forward to doing more business with them.

March 13, 2026

Ruth was wonderful she made the process fast and easy. Answering all our questions she is very knowledgeable. More

by FURBYMP1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruth Farias
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March 13, 2026

Very helpful the team made us feel very important. They listened and we got what we wanted. More

by FURBYMP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Hernandez
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March 12, 2026

Customer service needs to improve at the front desk. Often, guys look tired and overworked which may lead to poor Customer service. Premises are nice and new but often feel crowded in waiting room. J More

by potosinos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do t remember names
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Mar 16, 2026 -

Big Star Honda responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Karl Lutz, karll@bigstarhonda.com

March 11, 2026

Todo muy bien Very good Excellent Bien Fantastic Bueno Perfect Good Me gusto Todo Muy bien More

by penalozaalejandro29
Recommend Dealer
Yes
Employees Worked With
No lo recuerdo
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