Big Star Hyundai

Will never purchase another car from anywhere else, initially we came in to see Israel Salazar who we purchased our Sonata from years ago but we came in a little later than expected so he past us along initially we came in to see Israel Salazar who we purchased our Sonata from years ago but we came in a little later than expected so he past us along to Paul Jones who he assured would take great care of us, I had already been in contact with Israel advising what suv I was interested in, as soon as we got there it was straight to business!! Paul already had a 2021 Hyundai Kona pulled around for us to test drive (black) my wife and I were unsure what color we wanted so he walked us out to show us the galactic grey color, we test drove it and the rest was history! Paul and the team came through for us and gave us a great deal, I couldn't be more impressed with the service we got from Paul, we went in at 4:25pm and we were out by 7:30pm. More

Purchased a 2021 Venue in December and have had my second experience with the service department at Ron Carter in Friendswood. I called to speak to a service advisor or manager on the phone (the chat option experience with the service department at Ron Carter in Friendswood. I called to speak to a service advisor or manager on the phone (the chat option is a real bust - they can't help and don't get back to you), held for a brief time, then was told they were all too busy to take my call. I was asked to leave a message and told them I would but knew they would not call me back. Guess what, they did not. So I went in to the dealership the next day. About 6 service advisors, at least half playing on their phones - two looked up to see if they could help me. First I asked about them getting the message to call me back - deer in the headlights. Looked my name up on the computer... still nothing. So was asked what I needed... Asked about the 3 year, 36,000 mile complimentary service I was told I would receive with the purchase of my new Venue (confirmed this via the internet since the chat person, nor the person on the phone could tell me If I had this benefit). Told the service advisor (a very nice person) that I have always changed the oil in my vehicles at 3,000 miles - I was a professional mechanic for 10 years myself. Said my vehicle had 2,800 miles now but was planning a long trip and didn't want make the trip before changing my oil. Here's the Ron Carter/Hyundai response: Hyundai recommends oil changes at 7,000 miles, but we live in the Houston area which is considered a harsher environment where they recommend 3,700 mile oil changes. So, here's the way your complementary oil changes will work: Ron Carter will pay for your first change at 3,700 (won't do it before then), then Hyundai will pick up the 7,000 mile change, then YOU PAY for the next change, then Hyundai for the 14,000 mile, then YOU PAY, then... etc., etc. So, Hyundai recommends 3,700 mile changes in the place I live and purchased my car but the complimentary changes only apply to places I don't live - huh? Good job Ron Carter! Perhaps you might want to let the customer know just what your "complementary" oil changes will cost them up front. But remember to change the oil at 3,700 miles or the warranty might be voided (they did not tell me this but I know how this thing works). It's going to be a long haul until my car is out of warranty and I don't have to go to the Ron Carter service department for my "complementary and warranty" work. Next closest dealer is down in Texas City and I'm sure they don't want my business since I didn't buy my car from their dealership... but they do offer warranty for life! More

I went to Ron Carter I saw a 4Runner I like so I called talked to the salesman told him what i was trying to accomplish the car was listed at almost $23,000 they weren’t gonna be flexible on the price and talked to the salesman told him what i was trying to accomplish the car was listed at almost $23,000 they weren’t gonna be flexible on the price and then they wanted to charge and extra $3000 for a package I didn’t need or want this is the most unprofessional dealership I ve ever went salesman and management are the worst I would not advise anyone to do any dealings with them unless you wanna get ripped off !!!! More

My experience was great , I’m happy with my new car . Thank you Mr moe for air your help it was great experience for me. Thank you Mr moe for air your help it was great experience for me. More

Visited to test drive Hyundai Palisade. The place was a zoo. We were shuttled between two sales men. The sales person who went on test drive was rude. We told him that we were concerned if he was going to zoo. We were shuttled between two sales men. The sales person who went on test drive was rude. We told him that we were concerned if he was going to ride with us due to COVID. He insisted on coming with us. He also insisted on seating in the passenger seat and my wife had to sit in the back seat. This guy had attitude and we had to ask each question. He would not explain on his own the features. More

Moe went above and beyond to get me the car I wanted most. I really appreciate the effort he put in for me and my husband, most. I really appreciate the effort he put in for me and my husband, More

AWEFUL!! So not a truthful person completely pulled the rug from under me at the last second. I’m 21 and I felt as if I didn’t get the same respect as the other older customers. Me and my Boyfriend left wi rug from under me at the last second. I’m 21 and I felt as if I didn’t get the same respect as the other older customers. Me and my Boyfriend left with so many in answered questions. Never received call backs.I’ve left multiple voicemails and was just ignored. Would never tell me the truth when I asked certain questions. Lied to my co-signer about being a co-signer, someone from finance had to let us know he was going to be a co-signer.told me one thing at the dealership..but weeks later would rush me and tell me another thing. This was my first time purchase at Ron Carter. Awful experience really. More

No regard for people and their lives. Most unprofessional place ever. Cost me 80$ to make an hour drive for stupidity. No communication and do not care a bout you place ever. Cost me 80$ to make an hour drive for stupidity. No communication and do not care a bout you More

Mo Shurafa is an excellent dealer, with superb costumer service, pricing, communication, friendliness and has a hight quality work experience. Would defiantly come back and recommend people to him. service, pricing, communication, friendliness and has a hight quality work experience. Would defiantly come back and recommend people to him. More