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Big Star Hyundai
Friendswood, TX
6,692 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,692 reviews
March 31, 2016
Good Experience I had an overall good experience. The entire process went well. I am enjoying my purchase and would recommend this dealership to family and friends. I had an overall good experience. The entire process went well. I am enjoying my purchase and would recommend this dealership to family and friends. More
by leesh777
Verified CustomerEmployees Worked With
zzMiles zzWalker
March 31, 2016
Cougar Approved Graduation Gift Giving Jones Best deal for a UH grad to go for a new set of wheels! Everything was fast, straightforward and legit. I got a brand new car 2016 guaranteed with 0 do Best deal for a UH grad to go for a new set of wheels! Everything was fast, straightforward and legit. I got a brand new car 2016 guaranteed with 0 down all because I graduated. More
by blacroze132
Employees Worked With
the finance manager, zzPaul zzJones
March 30, 2016
Nice experience I was nervous about trading in my first Sante Fe, but found the whole process much easier than I thought it would be. Very happy with my new car. I was nervous about trading in my first Sante Fe, but found the whole process much easier than I thought it would be. Very happy with my new car. More
by twymoon
Employees Worked With
zzCassy zzAchanzar
March 30, 2016
Excellent service David Waters was top notch. Very friendly. I will ask David for our next car purchase. I was very nervous about my new car purchase and David sat my David Waters was top notch. Very friendly. I will ask David for our next car purchase. I was very nervous about my new car purchase and David sat my mind at ease. I just love my new car! Thank you David for excellent service you give my husband and myself! God bless you! More
by lisa081259
Employees Worked With
zzDavid zzWaters
March 29, 2016
Hyundai Santa Fe I came to Clearlake Ron Carter to purchase a Hyundai Santa Fe and the staff was very professional concerned and courteous with any of my questions. I came to Clearlake Ron Carter to purchase a Hyundai Santa Fe and the staff was very professional concerned and courteous with any of my questions. In the future if I want to get another car I would very much consider coming back to Ron Carter Clearlake . More
by lbarrera34
March 29, 2016
Love Ron Carter This was my first car purchass ever and they did made it awesome, got a great deal and walked away with a brand new car that day!!! Finance department This was my first car purchass ever and they did made it awesome, got a great deal and walked away with a brand new car that day!!! Finance department also helped out to get me approved which was great' More
by met.connie
Employees Worked With
J.R.
March 29, 2016
Excellent. Customer service at Ron Carter was excellent. I was very satisfied. I was in and out, with my new car, in a very timely manner and all of my questions Customer service at Ron Carter was excellent. I was very satisfied. I was in and out, with my new car, in a very timely manner and all of my questions and concerns were addressed. Thank you Ron Carter Hyundai! More
by kourtmj
Employees Worked With
zzAlex zzGarcia
March 29, 2016
Dishonest Dealership - STAY AWAY! This was by far the most horrible experience we have ever had at a dealership. We live almost 5 hours away, and had decided to make the drive to get a This was by far the most horrible experience we have ever had at a dealership. We live almost 5 hours away, and had decided to make the drive to get a used car we had been searching for. I felt confident in making this drive since I felt that we had pretty much squared everything away on the phone, but when we arrived it was a totally different story. Not only would they not come off their price any (which we knew beforehand) but they also had a hidden $3,000 "accessory package" that was non-negotiable. It is supposed to cover oil changes, tire rotations, etc. But you are stuck with it whether you want it or not. This was not disclosed to me at ANY time during our phone conversation or on their website. So if you are looking at a car, go ahead and add $3k to the price of the car (not including taxes or their other fees). If a $3k addition was not enough, they also offered me almost $10k less for my trade than they had quoted me on the phone (I knew it was an estimate on the phone, but they were still $4,500 lower than several other dealers who had appraised our vehicle). They also tried tricking us into thinking we were getting more for our trade in value by adding our tax credit to the trade allowance. That is not correct! Be prepared to read every line in detail and ask questions before you go. I was told 3 different things by 3 different people in a matter of a few minutes. I had the unfortunate experience of getting to work with Steven...if you are so lucky to hear his smug voice when you call, do yourself a favor and ask to speak with someone else. He apparently is so impressed with his position as manager that he seems to think everyone else is just too stupid to possibly understand the car buying process and he must speak down to you and explain things to you as if you are just too dumb to keep up. Unfortunately for them, my husband and I did extensive research and could see straight through their xx. After spending 3 hours at the dealership going around and around with them trying to move numbers around in an attempt to trick us, we eventually just walked out and drove our car home. They want to brag about their prices, but they are able to price them that way because they add on the $3k package that you cannot get rid of. Do not fall for their tricks. I am not saying you will not find a good car there or have a good experience, but do your research and be prepared before you go. We were literally $1k away from what buying the exact same car brand new would have cost us. It was the most frustrating experience. Basically, my advice would be to be very leery of this dealership and to avoid working with Steven at all costs. He is the one I spoke with on the phone that gave me very different information from when we arrived. I am really not sure how he got a managerial position with that type of demeanor towards customers. Not only was he rude towards us, but he also talked down to his partner (who we actually liked) which was extremely rude and disrespectful. If you want to spend AT LEAST $5k over what you think your price will be, then this is the dealership for you. I will say that their facility was nice and I saw several people that seemed to be working hard. Just keep in mind that they have that nice facility because they are tricking so many people. Don't be one of them. More
by LostMyBusiness
March 29, 2016
Ron Carter My wife and I thoroughly enjoyed our experience while at Ron Carter and hope to continue our relationship in the future.Thank you to all we met during My wife and I thoroughly enjoyed our experience while at Ron Carter and hope to continue our relationship in the future.Thank you to all we met during our visit. More
by frank31
March 28, 2016
Hyundai Review I never thought I would become the owner of any Hyundai vehicles, but I can't say that anymore. After my wife drove a Hyundai Elantra as a rent vehicl I never thought I would become the owner of any Hyundai vehicles, but I can't say that anymore. After my wife drove a Hyundai Elantra as a rent vehicle, she fell in love with it. She taliked me into going and checking them out one evening. We were instantly greeted by Mr. Paul Jones, who was more than helpful in helping us select a vehicle we thought we may enjoy. My wife and I originally were looking to see a Elantra limited with leather and a sunroof as the most important options for us. There were no Elantra limited we were searching for on the lot, but came across the Hyundai Elantra GT. We fell in love with that vehicle, and we're amazed at all the options the Elantra GT came with. The test drive confirmed our decision and with a little negotiation, bought the vehicle. Mr. Jones helped explain all the options and showed us how to use them, and made sure we knew how to use them. He was more than helpful and still continues to be helpful after the sale. I would most definitely recommend Ron Carter Hyundai to anyone and ask for Mr. Paul Jones. Thank you for all you did for us. More
by gregkoenig25
Employees Worked With
zzPaul zzJones, zzAlex zzGarcia
