Big Star Hyundai

customer get the last laugh My wife and I went in to buy a new car 3/7/15 in the evening. After 5 hours we got into financing with a different car then what we were quoted. The f My wife and I went in to buy a new car 3/7/15 in the evening. After 5 hours we got into financing with a different car then what we were quoted. The finance manager had us sign a blank contract. Now we know you should never do this lesson learned. But back to the story. The finance manager A.T. is his name was trying to get us the best price so he told us to come back monday3/9/15 to finish up the deal. I asked him could I get copys of what we haved sign he informed us that the papers would be mailed to us but reminded us to make sure to come back Monday. So my wife and I left with the car( you should never do this,another lesson learned). We talked it over and decided to return the car Monday so that's what we attemped to do. The same guy who had us sign all those blank papers told us you know what you signed so you can't just leave the car here, so I left the keys on his table and left the dealership. Thanking it was over , my wife come home from lunch Tues to see the car in our driveway of our house. I now call to speak with the GM he proceeded to tell us the the dealership is not a parking lot and the deal is done the car is mine so I asked the dishonest guy to give me copys of everything I signed that and the name of the lender who approved the loan,he tells us the papers are in the mail and Hyundai motors approved us. So I call Hyundai motors to find out that they did not approve the loan,so I call the lies back and tell him that I'm contacting the attorney general and the DMV. He said I could do whatever I wanted to the car was mine and if I don't believed him on the loan I can wait for the payment to show up and then could give the car to the finance company. So it is now Monday 3/16/15 the director of finance calls my wife and tells her that I'm no longer allowed to contact/come to the dealership but she could come get copies of all the paper work. She told me was going but was going to record there conversation ( this is where it get good). This guy tells my wife just between him and her that the deal has not been finalized and they can't find a lender the accept the terms the we signed. We still have not got any paper work from them but not have a little leverage :-). I call the GM back and inform him that I was told that there was deal finalized, he said once again that. I have already told you who you were financed by and the deal was done,he had no idea that I have a recording of a members of the staff on a recording saying something different. It is now Wednesday 3/18/15 the finance manager calls me to come pick up the gift cards I get a purchase of a new car ,I tell him to hold on to the card when I get my paperwork I'll gladly come get it. He hung up the phone. The lying GM calls me the Thursday 3/19/15 to apologized for the problems that we had and that he had fired the guy for over charging us on the car and that is not the kind of dealership he runs (xx). After all the lies the guy has told my wife and I the the deal is done he now has changed his tune. He's now telling us that we can return the car and pick out a better car for lower price. How nice is this man giving us a break. Wanting out of the over priced car I agreed to returned the car. I would never do business with this dealership if you look at all the reviews first the internet prices are false and they do not offer that price for any body. I'm still leaving this reviews to maybe help a person not to fall for what I got myself into. It was xxxx but luckily it worked out in my favor. Went to Baytown Hyundai and got the car we wanted all along for 2500 cheaper and a 100 less a month. If you end up over there ask for Mr Willis and he will get you into something you would like great people More

New Car I love my new car! the experience was great. It was a real clean place. Sales person was very patience with me and I got just what I wanted! I love my new car! the experience was great. It was a real clean place. Sales person was very patience with me and I got just what I wanted! More

Great dealer Bought a new car and the atmosphere, salesman and everyone there were helpful and friendly. The experience was great and they give out good gifts if y Bought a new car and the atmosphere, salesman and everyone there were helpful and friendly. The experience was great and they give out good gifts if you buy a car! More

First Hyundai Purchase I was very impressed with the Hyundai Accent that I bought from Ron Carter. My salesman Mike Chapa was very easy to talk to and found the right car f I was very impressed with the Hyundai Accent that I bought from Ron Carter. My salesman Mike Chapa was very easy to talk to and found the right car for my needs. More

THE WALKER EXPERIENCE SPOKE WITH MILES WALKER PRIOR TO MY VISIT ON 2/28/15, HE WAS MY SALESMAN ON MY 2013 SONATA. ATTRACTED TO 0% FOR 60 MONTHS, NO PAYMENT FOR 90 DAYS AS A SPOKE WITH MILES WALKER PRIOR TO MY VISIT ON 2/28/15, HE WAS MY SALESMAN ON MY 2013 SONATA. ATTRACTED TO 0% FOR 60 MONTHS, NO PAYMENT FOR 90 DAYS AS ADVERTISED ON TV. EXPRESSED LIKES, MUST HAVES AND DON'T WANTS TO MILES. INCLEMENT WEATHER VERY COLD AND NOT FEELING WELL. UPON ARRIVAL MILES HAD CAR WAITING FOR ME TO TEST DRIVE. GOOD COLOR ALL FEATURES REQUESTED AND THEN SOME. STARTED NEGOTIATIONS, GAVE AMOUNT WANTED FINANCED, NOTE AMOUNT AND INCENTIVES. MADE DEAL AND HEADED TO FINANCE IN A LITTLE OVER A HOUR. OFFERED US LUNCH, BURGERS, TACOS AND HOT DOGS. GREAT SPREAD TO CHOOSE FROM ON SITE. IN AN OUT OF FINANCE ABOUT IN ABOUT A HOUR. IN NEW CAR AND HEADED HOME IN ONLY ABOUT 3 HOURS. GREAT GUY IN FINANCE!! More

Real Great Excellent service ..... Never once I was turn down .. A sight for the world to see .. People they will help you best, way possible . I did not think Excellent service ..... Never once I was turn down .. A sight for the world to see .. People they will help you best, way possible . I did not think i would get this car what crazy way to sa wowwwww. Hello 2015 brand new off the truck 1 mile Hyundai Elantra.. yea boy .... Thank You Alexis Camarillo.. An Brother Man the fiance guy.... More

Awesome experience Friendly service! Salesman was Danial. He knows his cars! He was good at explaining the electronics on my new car. I will come back again when I'm loo Friendly service! Salesman was Danial. He knows his cars! He was good at explaining the electronics on my new car. I will come back again when I'm looking for a new car again. More

First Hyundai Purchase Excellent Service. Salesman was knowledgeable and did not try to stiff us at all. Juan did a great job with taking us step by step on our purchase of Excellent Service. Salesman was knowledgeable and did not try to stiff us at all. Juan did a great job with taking us step by step on our purchase of 2015 Elantra and when the mats were missing (not his fault) he immediately took care of us and ordered us brand new mats. Overall just excellent service, plus the amenities in the dealership were a nice bonus. More

Wonderful Experience!!! My visit to Ron Carter Hyundai was great! They had wonderful customer service, the wait was not long at all; they offered free hotdogs and popcorn! I My visit to Ron Carter Hyundai was great! They had wonderful customer service, the wait was not long at all; they offered free hotdogs and popcorn! I came there looking to purchase a preowned Altima, but Anthony Merchant worked his magic and got me into a 2015 Elantra! I enjoyed the time there, he's a great salesman. After I purchased my vehicle, he walked me out and made sure that I had what I needed set up, he did everything to the best of his ability to make sure that I was comfortable and left out a satisfied customer! During the signing of my papers with the Finance Manager, he added the icing on the cake. He broke everything down, answered my questions, and had me out of there within 15 minutes! Thanks guys!!! More

Sonata Hybrid We had a good experience buying our Sonata Hybrid at Ron Carter. We dealt with several different people at the dealership(sales people, sales managers We had a good experience buying our Sonata Hybrid at Ron Carter. We dealt with several different people at the dealership(sales people, sales managers, finance managers) But wish we could have done the whole process with Cassandra. She has been the most helpful even after the sale. Overall it was a good experience. More