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Big Star Hyundai
Friendswood, TX
6,673 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,673 reviews
April 26, 2014
Thank-You for my First Car As a first time buyer, I was rather nervous about the process of buying a vehicle, but the people at this dealership displayed amazing patience and un As a first time buyer, I was rather nervous about the process of buying a vehicle, but the people at this dealership displayed amazing patience and understanding. I was explained everything to great detail, and when they saw I wasn't happy with the current outcome (be it pricing, the vehicle incentives or otherwise) the representatives that helped me were quick to find a solution. In the end I was given an amazing deal on a vehicle I do not think I could have found anywhere else, and for that I am eternally grateful. This car will help me in my future endeavors, so thank you from the bottom of my heart for showing compassion and outstanding customer service in helping my obtain my first vehicle. More
by EvangelineTU
April 26, 2014
Great Experience!!! This is the first time my husband and I can truly say we had a great experience purchasing a car. We are very impressed by Ron Carter's idea of reall This is the first time my husband and I can truly say we had a great experience purchasing a car. We are very impressed by Ron Carter's idea of really putting the customer first. Our previous experiences looking for a car as been long and unpleasant, but Blue made us feel like we were 'old friends' and really took care of us. We are looking forward to a continued relationship with Blue and Ron Carter. Thanks for a great experience. Doug and Tammye Berry More
by TammyeBerry
Employees Worked With
Daniel "Blue" zzMellado
April 26, 2014
My review Thanks to Sosa and Stephen for my new elantra! Was a great experience and would recommend them to all my friends and family. Thanks again! Thanks to Sosa and Stephen for my new elantra! Was a great experience and would recommend them to all my friends and family. Thanks again! More
by Cpgauthier
Employees Worked With
Sosa and stephen, Sosa L., Stephen Payne
April 25, 2014
Ron Carter experience My overall experience at Ron Carter was awesome. James Teng said that he would work to get what i needed in a car. He went over and beyond. Every empl My overall experience at Ron Carter was awesome. James Teng said that he would work to get what i needed in a car. He went over and beyond. Every employee that I encountered were very friendly. My family was well taken care of while I waited for my car. I recommended Ron Carter to all my friends and family. Thank you for a wonderful exp. More
by SharonSimmons
Employees Worked With
zzJames zzTeng
April 25, 2014
Customer Review Had an exceptional experience on getting my new Hyundai vehicle, dealt with Johnny Gomez, who is very knowledgable in Hyundai vehicles and financial a Had an exceptional experience on getting my new Hyundai vehicle, dealt with Johnny Gomez, who is very knowledgable in Hyundai vehicles and financial aspects. Enjoying my first brand new car. More
by jaimermaldonado
Employees Worked With
zzJohnny zzGomez
April 25, 2014
Disappointed I purchased a vehicle on December 19th, 2013 and have yet to receive the tags and it is April 25, 2014. I just requested another paper tag that will b I purchased a vehicle on December 19th, 2013 and have yet to receive the tags and it is April 25, 2014. I just requested another paper tag that will be good until the end of June. I was told they will put the tags in the mail to me today BUT I was also assured with the last paper tag that expired on April 22nd that I would get my tags before it expired. Seems to me business is not managed well. Crazy that I got the title in the mail 3 weeks ago. I should have just taken that to the courthouse & taken care of it myself!!! More
by Terri Garner
Employees Worked With
Roger
April 25, 2014
bait and switch condescending After online agreed upon price, drove from outoftown, dealership changed price. Not trustworthy. Incompetent. Negative horrid experience. DeMontrond d After online agreed upon price, drove from outoftown, dealership changed price. Not trustworthy. Incompetent. Negative horrid experience. DeMontrond dealership got our business. Neg stars not possible or that would be a choice! More
by taylor 2014
Employees Worked With
online manager
April 24, 2014
great service Stephan Payne and Ron Carter offers great customer service from the time you walk in the door until you leave. they will work hard to get the best dea Stephan Payne and Ron Carter offers great customer service from the time you walk in the door until you leave. they will work hard to get the best deal for you. the finance dept will also jump through hoops to get the best finance rate possible for any credit score. Thank you Ron Cater of Clear Lake! More
by cindygarcia
Employees Worked With
Stephen Payne
April 24, 2014
Excellent Service Provided I was rejected by a lot of different dealers. I was able to have friendly service that was able to get me into a car that suited my needs and was reas I was rejected by a lot of different dealers. I was able to have friendly service that was able to get me into a car that suited my needs and was reasonably affordable. I got a brand new car and have enjoyed it immensely. Great service, great car, I would recommend them to anyone! More
by TateReed
Employees Worked With
Sosa L., Stephen Payne
April 24, 2014
Misrepresentation; Fraud Signed paperwork and wrote check for a used truck on Thursday 04/17/14. They presented me with a car fax about the vehicle 04/17/14. Made arrangemen Signed paperwork and wrote check for a used truck on Thursday 04/17/14. They presented me with a car fax about the vehicle 04/17/14. Made arrangements to pick up on 04/23/14 only to find that the truck had been sold to someone else 04/22/14. 04/23/14 Spent 5 hours trying to get someone to return my phone call and found out it really was sold. Went to dealership today 04/24/14 and spoke to Frank Luna who was rude and showed no remorse to the way I was treated or my situation. Was told that the truck was found to have a transmission problem, which was a lie because another person already told me yesterday that the truck was sold to someone else. I have over 10 years experience as a mechanic, and brought another mechanic with me when I test drove the truck 04/17/14. There was no transmission problem and the truck was sold "AS IS". The vehicles are supposed to be checked out before they are placed for used car sales lot not after someone has paid their money to purchase it. I spent 4 hours to get there and back from my home twice and spent 4 hours at the dealership 04/17/14 making the deal. All Frank Luna could respond to my statements was "that's your opinion". He felt they did no wrong. He said that they were a reputable company and could not sale me a bad truck. They are far from reputable! I would never consider doing business with them or refer anyone there. To me this is fraud!! What is even worse is that if I would not have called yesterday, I would not have found out that the truck was already sold before arriving there. Nobody was considerate enough to inform me until I called and then they scattered and nobody would return my call. You are crazy to do business with this dealership! This is the type dealership that gives car salesmen their bad reputation as shady. More
by TPopp
Employees Worked With
Frank Luna; Anthony Hewitt
