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Big Star Hyundai
Friendswood, TX
6,735 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,735 reviews
September 08, 2013
False and intentionally misleading advertised prices Went to dealership to look at the 2013 Elantras with advertised "ePricing" around $14,000 (an advertised $5,600 discount). The only way a buyer ca Went to dealership to look at the 2013 Elantras with advertised "ePricing" around $14,000 (an advertised $5,600 discount). The only way a buyer can qualify for the ePrice listed is if you meet ALL of the following: you are a military vet ($500 value), have recently graduated from college ($400 value) , currently own a Hyuandai ($500 value), will open a new Hyuandai credit card ($500 value), must forego the advertised 0% financing ($1,500 value), and is physically disabled to such an extent that modifications are required to accommodate the disability ($1,000 towards the cost of modifications to the vehicle, i.e. hand throttle controls). You may qualify for some discounts, but ALL criteria must be met in order to reach the advertised ePrice. The majority of the population may qualify for one or a few of these discounts, but I doubt VERY FEW would even come close to the advertised $5,600 discount total. The sales rep stated that this information is listed on the website but it is NOT on the mobile site and if it is contained within the regular site, it is very well hidden because I went back and looked and I couldn't locate it. This activity is misleading, bordering on unethical, and severely tarnishes the Ron Carter dealership name. More
by Annkt
Employees Worked With
General Manager
September 06, 2013
After shopping for cars online and narrowing my decision down to the Hyundai Elantra, I decided to make a trip to Ron Carter Hyundai where I was greeted by Scott Sanders with kindness and enthusiasm. Having down to the Hyundai Elantra, I decided to make a trip to Ron Carter Hyundai where I was greeted by Scott Sanders with kindness and enthusiasm. Having no trade-in and a minimal down payment I knew it would be difficult to get into a new vehicle, but Scott worked diligently trying to get me a deal that I could afford. I ended up driving off the lot in a 2013 Elantra with all the features and color I had requested for only a few dollars more than a 2012. From sales to finance, Scott and the guys at Ron Carter made my experience one of ease and satisfaction! I would definitely recommend them to anyone looking to buy a car. More
by jen84allen
Employees Worked With
zzScott zzSanders
September 06, 2013
I was not looking for purchasing a new SUV. I thought I knew what I need. However, the sales staff listened and were a great help. I was able to get a care that I am in love with. Financing was a smoo knew what I need. However, the sales staff listened and were a great help. I was able to get a care that I am in love with. Financing was a smooth process. They were able to get me into the SUV of my dreams and down the road. Go in with an open mind but set what want to spend or don't want to spend. It mad it easier to come up with a deal that was a Win - Win solution. More
by mavjot
Employees Worked With
Tasos Karamitsos, zzVeronica zzHewitt, zzMike zzOgaz
September 06, 2013
The staff at Ron Carter Hyundai is absolutely the BEST!!!! I went in wanting to trade in my ford focus for a hyundai veloster so I was thinking this whole experience was going to be very difficult an BEST!!!! I went in wanting to trade in my ford focus for a hyundai veloster so I was thinking this whole experience was going to be very difficult and I was not going to get my hyundai veloster! Well I was wrong! Treon Simmons was the person who helped me the most and listened to everything I had to say and helped me with everything!! Richard Deemer was also very nice and helped Treon do EVERYTHING possible to get me the best deal because not only was I getting the BEST car, I also had alot of negative equity!! They are the BEST!! Mike Ogaz helped me with the financing part of it and he was very nice and also did everything possible to get me the best deal out there!!! Thank You guys!!!!!! I definitely recommend Ron Cater Hyundai to everyone!!!!!!!!!!! More
by NancyCastaneda
Employees Worked With
Richard Deemer , zzMike zzOgaz, zzTreon zzSimmons
September 04, 2013
Great experience overall, it was a smooth transaction between customer and salesmen. Eric Gomez was very helpful, I He got the deal done and I was satisfied when I drove off the lot with my used 2008 le between customer and salesmen. Eric Gomez was very helpful, I He got the deal done and I was satisfied when I drove off the lot with my used 2008 lexus is250. I absolutely love the car and its an amazing to drive. They took very good care of the car and explained me the history of its previous owners. More
by Dongquach
Employees Worked With
zzEric zzGomez
September 04, 2013
My new car purchase was more of a neccessity due to a car accident that totaled my "work" car. I had entered my info the night before I came in so someone would know I wanted to test drive a Veloster. Kilan accident that totaled my "work" car. I had entered my info the night before I came in so someone would know I wanted to test drive a Veloster. Kilan had set up my info and he greeted me when I arrived. He worked hard trying to find the right Veloster for me. Since I had to come back later that afternoon and Kilan was assisting a family finalize their car purchase, Kilan had Soso take over. Sosa was VERY helpful. Several new models had arrived after I left that morning so Sosa went Veloster to Veloster to find the one for me. I bought MY Veloster that night. Sosa kept everything running smoothly and did try negotiate the price for me. It was a very enjoyable experience. I actually had fun with them! More
by tracyack0404
Employees Worked With
Sosa L., zzKilan zzAnderson
September 03, 2013
As soon as I arrived I was met by Alex and from that time until 6 hours later I had his full attention. He answered all my questions, we drove several of the vehicles I was interested in and he was very hel until 6 hours later I had his full attention. He answered all my questions, we drove several of the vehicles I was interested in and he was very helpful in every aspect. When I decided which vehicle I wanted he worked with me and everything that I requested was done. I will go back to them every time I need a car from now on out. No pressure or pushiness. He was very professional. The atmosphere there is awesome! More
by bacassel
Employees Worked With
Alex Dela Rosa, zzAlex zzDeLaRosa
September 03, 2013
I received a brochure in the mail that read: "We want your RAV4! How does $24,054 sound?" I have a 2-year old RAV4, and it just so happened I was looking to buy a larger SUV. Husband called and made want your RAV4! How does $24,054 sound?" I have a 2-year old RAV4, and it just so happened I was looking to buy a larger SUV. Husband called and made sure he asked every possible question before we made the hour-long drive to the dealership. We test drove a new Hyundai and were serious about selling my RAV (with sales tax savings) for $24,054 and buying a new Hyundai. Unfortunately at that point, we were told my RAV trade-in price was only $18,000. We left. I filed a complaint against the dealership with the BBB. The manager emailed and called and told me he wanted to resolve my complaint. We agreed on a trade in price (in writing over the internet) that was very close to what was on the brochure that had been mailed to me. Husband and I again made the hour-long drive to Ron Carter Hyundai. The manager met with us and introduced us to a very professional salesman named Tasos Karamitsos. We did not think we could come to an agreement on the sale of a new Hyundai, so we asked for a check for the sale of my RAV4. We were told that as it was Saturday, and since Monday was Labor Day, a check would be mailed to us the following Tuesday. We intended on purchasing a car THAT DAY...if not at Ron Carter...SOMEWHERE. While we were not happy with this "surprise," we still sold the car to Ron Carter Hyundai. Tasos asked us what we were looking for, and I told him "a larger SUV." He had a 2012 pre-owned GMC Acadia that he told me I might be interested in. We test drove it, and we agreed on the sales price. We left in our Acadia, and I am happy to say I closed the case with the BBB as "resolved to my satisfaction" today. I will add, however, that when we went to settle up in the finance guy's office, he added $300 to the "extra charges" for "vehicle etching." I told him if he did not take the $300 off of the contract, the deal was off. He checked with the manager who agreed to take the $300 "add on" off of the contract. I told Tasos I would give him a "thumbs up" online. If you go to Ron Carter, ask for Tasos." More
by yanksdu
Employees Worked With
Tasos Karamitsos
September 03, 2013
the three people who looked after us are 100&100 in atention and are excel enter by people thanksfor the good attentions gracias amigos por atenciones atention and are excel enter by people thanksfor the good attentions gracias amigos por atenciones More
by alberto1234
September 03, 2013
came in on internet pricing- was told specifically we would get that price.was also told of special services available only from ron carter for ~2300$, when asked if that was in addition or included in p would get that price.was also told of special services available only from ron carter for ~2300$, when asked if that was in addition or included in price, was told included after much run around. Four hours later ( after keys not being available, etc.), we were quoted a price that was not only the internet price but 5000$ above MSRP- including a trade in!was then told we should have read the fine print about incentives. went back and looked- nothing there. however I have looked on competitors internet since and they DO list incentives only. was told by salesman and manager to take price or leave and they would call police! Not a good way to get clients. More
by drmcinnis
Employees Worked With
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