Big Star Hyundai

My Mother is 65 this year come fall, and looking forward to retirement. Unfortunately, her current car is a 98 model and needs to be replaced. Two weeks ago I began to help her look for a vehicle. We were to retirement. Unfortunately, her current car is a 98 model and needs to be replaced. Two weeks ago I began to help her look for a vehicle. We were seriously considering the Subaru Outback, but then I remembered that the Hyundai car itself has a great warranty backed up by two of my family members that recently purchased Hyundai’s with no complaints; so online, my Mother decided on the Tucson. We made an inquiry for a quote online and I had a short conversation with a representative and let them know that we were coming in immediately as it was their month end close(30-Mar-13), and they seemed very open to making it happen. When we got there, we viewed the car, etc, then sat down for pricing as they have rebates that you can qualify for. The sales person let us know that Hyundai was not a back and forth kind of place and that she would just go back there and they would accept or deny the offer. We then made an offer for the vehicle at a drive out price for simplicity. The sales person wrote the drive out offer down on the back of the listing for the Tucson we wanted, had my mother initial it, and took it to Anthony Hewitt, the General Sales manager of Ron Carter Hyundai in Friendswood/Clear Lake. Mr. Hewitt accepted the drive out offer and we went to view the specific car/color that My Mom had chosen, with the worst of the visit behind us. They sent the car to get cleaned and we sat down again inside to wait to be seen by the financing personnel. The sales person came back with the invoicing/pricing for the vehicle and it was not the drive out price that Anthony Hewitt had agreed to only 15 minutes earlier, they had added tax title and license to the drive out that THEY had agreed to. We got up and left immediately. On 45 north not 10 minutes after getting in the car, the sales person called me and said that he was now ready to sell us the car for the price he had agreed to previously. I let her know that she should put any price agreement in an email to my Mother (we had already exchanged emails), but that we were already on our way home and wouldn’t be turning around for more verbal agreements or agreements that we can’t prove occurred. She said she’d send the email right away. You will not be surprised to learn that it didn’t make it to my or my Mother’s inbox. It was a pathetic event and Mr. Anthony Hewitt, according to his actions, is a deplorable, amoral, dishonest, unethical , twisted, and unprincipled. He is everything that is wrong with the car business. If his actions are in line with Ron Carter, I would implore anyone reading to avoid purchasing the car from any Ron Carter any where. Because of what transpired, this is the first time I've felt compelled to write a review on anything. I've always felt that some folks are just complainers or have bad attitudes going into a situation. I deeply dislike the fact that I felt it necessary to do this so i'm glad it's over. Here is a brief update. A few days after having this experence we purchased a different make car through a different dealership. A couple days after that we were contacted by Ron Carter Hyundai and offered the car for the price initially agreed upon. I've also been contacted by a Business Development Manager who responded appropriately with an apology. I accept and I'm happy to move on. More

Being a first time buyer of a new car I was very nervous going in. Kilan and the the staff were extremely helpful and made the process very easy for me. They gave me a great deal on my Genesis R-Spec, and d going in. Kilan and the the staff were extremely helpful and made the process very easy for me. They gave me a great deal on my Genesis R-Spec, and did not try to force any uneaded extras on me. More

This was my first car buying experience, and it was a pretty easy experience. The dealership is very nice and the people were very friendly. pretty easy experience. The dealership is very nice and the people were very friendly. More

From the moment we arrived everyone was amazing! We had been car shopping most of the morning at different dealerships and had an extremely bad experience. Tim White was who helped us and from the pulled i been car shopping most of the morning at different dealerships and had an extremely bad experience. Tim White was who helped us and from the pulled in he was awesome. Friendly, helpful and went above and beyond to make sure we were happy and getting everything we wanted. After I purchased the car I stopped back by for some paper work and everyone was so nice and helpful. I will definitely be referring friends! More

Had a very good experience at Ron carter Hyundai. Tim my salesman was very accommodating and made my experience stress free and got me the car I wanted for the price I needed. Will defiantly recommend him t salesman was very accommodating and made my experience stress free and got me the car I wanted for the price I needed. Will defiantly recommend him to my friends and family. More

I came looking for a good deal on a new car and was told to check out this dealership. I don't usually like going to shop for cars because it can be a long, time consuming thing. However, i must say it was to check out this dealership. I don't usually like going to shop for cars because it can be a long, time consuming thing. However, i must say it wasn't like i thought it would be. First of all, my sales person made it a better experience for me, he was patient with me and seemed very knowledgeable about the car(s). That made a difference to me because it helped me to make an informed decision. I really appreciate the time Mr. White took to help me find the right car for me. I love my new Sonata! More

Provided great customer survice. The process was quick and painless, Was the best experence I have had a car dealership. I love my new car. and painless, Was the best experence I have had a car dealership. I love my new car. More

Mike Ogaz sold us our car and gave us the deal we wanted. We drove past 4 Hyundai dealers and we are glad to have him as our salesman. It being a new car I couldn't get my key out of the ignition when I got We drove past 4 Hyundai dealers and we are glad to have him as our salesman. It being a new car I couldn't get my key out of the ignition when I got home. I called Mike's cell phone on Easter Sunday and he came to our home to help us resolve this issue. My wife was very concerned at first but now it's fixed we will sleep better knowing we have a salesman that would go out of his way for us. You will be getting the highest honors on our new car survey. Thank you Mike Ogaz! More

I drove from the east texas and Mike had me convinced over the phone he would get me the deal I wanted. In the end I know I paid a little more than I should have but I think any place that treated me thi over the phone he would get me the deal I wanted. In the end I know I paid a little more than I should have but I think any place that treated me this good should have my buisness. My wife was happy with the road trip and the whole time we were there he kept us laughing, Poor guy, he was sick and he kept it real. There wasnt a time we where there were we sat there and got bored or annoyed for a moment like we did at our local dealership. They had a liuve DJ, hot bbq and balloon animals for my family. I think My next new car will be from Ron Carter Hyundai even if I don't buy a Hyundai. Love you guys! More

My son was in an accident and his car was totalled, so while waiting for the check we spoke with Jim and we were up front with everything..rebate qualifications etc. Jim said if we didn't qualify he had while waiting for the check we spoke with Jim and we were up front with everything..rebate qualifications etc. Jim said if we didn't qualify he had money that could be pulled from elsewhere and we would be $ ish of the internet price. We felt great about the experiance and told Jim and Scott we would be back when the insurance check came. Yesterday my son and wife returned to buy the car but after 3 hours of the dance, the price was 1200 more than originally discussed. I was unable to join them since I work in local hospitals and Saturdays ae required. My family called in advance and when asked to speak to Jim they were told he was busy. When they arrived, they were told something different and that he was not there so thay were "helped" by another salesman. This turned what was a great experiance into a very bad experiance. I am not sure where the disconnect occured, but Scott is the only constant in this ordeal so I would have to say he is to blame for a frustrating experiance. It is difficult for me to understand how you sour someone to your dealership after they return with cash! More