Big Star Hyundai

I would like to express my gratitude for such a great service. Technicians and service department went out of their way to keep my car safe and running as normal as possible. Thanks for your service. service. Technicians and service department went out of their way to keep my car safe and running as normal as possible. Thanks for your service. More

I would like to highlight few positive things and few area for improvement. Positive: 1. Nice ambience. 2. Supportive front desk. 3. Great discussion with Christopher Mireles and Sean Opersteny. Th area for improvement. Positive: 1. Nice ambience. 2. Supportive front desk. 3. Great discussion with Christopher Mireles and Sean Opersteny. They were very supportive. Area for improvement: 1. I was disappointed with price numbers as website was showing completely different numbers. I felt few hidden charges were there which were not expected. I did not want to go with 'Total financed aftermarkets' but that was made mandatory which was $3995. There is no place to attach anything here, but I can personally provide that if someone will reach out. 2. It took almost 5.5 hrs for whole process including wait time. More

Had a super bad experience this time, handed me my vehicle not ready, without putting back the screws they took out to change oil ! vehicle not ready, without putting back the screws they took out to change oil ! More

Big Thanks to Jarred will ve returning back. Very great to work with on finding my car/suv Very great to work with on finding my car/suv More

We felt very comfortable with Darren. He explained issues we had and helped us find a vehicle that suits our needs. He explained issues we had and helped us find a vehicle that suits our needs. More

You don’t answer the phone in service. I asked to have my car looked at for any possible warranty work. You came back, after 8 hours, with a list totaling $2k for all kinds of things inc I asked to have my car looked at for any possible warranty work. You came back, after 8 hours, with a list totaling $2k for all kinds of things including an oil change I had done < 1000 miles before. I don’t trust your dealership any longer. I had also bought a 100,000 mile bumper to bumper warranty from Ron Carter that y’all had no record of. Rather convenient. I don’t trust Big Star and won’t be buying cars from you in the future. More

I had the vehicle towed in due to engine failure. Billy was very professional and explained the process to determine cause of the problem. He called me back in a few days and stated the vehicle was Billy was very professional and explained the process to determine cause of the problem. He called me back in a few days and stated the vehicle was fixed and no charge. part was under warranty. Very satisfied More

Found Big Star very professional and businesslike to work with. My sales contact, Nick Ram was knowledgeable and easy to work with. We got this done quickly and efficiently. And the Ionic 5 Limited is a g with. My sales contact, Nick Ram was knowledgeable and easy to work with. We got this done quickly and efficiently. And the Ionic 5 Limited is a great car! More

The service was good. The value is good but the wait time Even with an appointment is a bit too much. The value is good but the wait time Even with an appointment is a bit too much. More

Had a good experience with Kaleb in your service department for car oil change. Service was prompt and well done. department for car oil change. Service was prompt and well done. More