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Steffy Hernandez
Steffy Hernandez at Big Star Hyundai

Steffy Hernandez

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.3
149 Reviews
4.3

149 Reviews

Write a Review

Dealership Experience

5 yrs, 5 mos

Industry Experience

3 yrs, 9 mos

149 Reviews of Steffy Hernandez

October 12, 2026

Dealership Rating
Employee Rating

Excellent customer service everything was super dooper really super dooper like Majorjorly super dooper for real More

by Dshultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber, Mary Bilcic, Mehma Baig, Keith Lane, Samamtha Lundberg , Khol young and Krystle Cole

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Oct 13, 2026

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 15, 2026

Dealership Rating
Employee Rating

Service was prompt and friendly. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems. More

by gerifoisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber, Mary Bilcic, Mehma Baig , Kohl Young, zzKaleb zzChadwell

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Feb 16, 2026

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 09, 2026

Dealership Rating
Employee Rating

The staff is courteous and willing to accept walk ins without an appointment, however despite the videos that sound like they know exactly what's wrong, and they always say my vehicle is in great conditi More

by Beckum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Malave

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Feb 10, 2026

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are pleased to hear that you found our team courteous and our walk-in availability convenient, but it is disappointing to learn that your repair experience did not meet your expectations. We strive for precision in our diagnostics and it is never our intention to have a guest return for unresolved issues or additional evaluations. We take your comments seriously as we work to ensure our technical expertise matches the high level of service our entire team is committed to provide. Kohl Young, Service Director, kohly@bigstarhyundai.com

December 19, 2025

Dealership Rating
Employee Rating

Over priced poor service after $1300 charge to replace one valve cover gasket car was returned unwashed and driver side floor mat dirty More

by Burnajw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Dec 19, 2025

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We appreciate you sharing your concerns regarding the cost of your recent repair and the condition of your vehicle upon delivery. While parts pricing is not set by our facility, we consistently benchmark our labor rates to ensure they remain competitive for the high level of technical service we provide. It is disappointing to hear that we did not meet our usual standards for vehicle presentation in this instance, and we would like to provide a complimentary re-cleaning of your vehicle to ensure it is returned to you in the condition you expect and deserve. Please contact me directly regarding the recleaning and we can also review the service order line by line. Kohl Young, Service Director, kohly@bigstarhyundai.com

August 08, 2025

Dealership Rating
Employee Rating

Everyone was very friendly and helpful, Steffy Hernandez was such a great help. She kept us informed as to what was going on with our car More

by Theresaalmendarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 11, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

July 31, 2025

Dealership Rating
Employee Rating

Close by. Willing to make a deal once all of the facts have been confirmed and agreed upon. More

by Wjbfamem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Vining , Brandon Sandoval

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Jul 31, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

July 24, 2025

Dealership Rating
Employee Rating

Stephanie is a very nice lady. She help me and answer all my questions, she is very patient with her customers. More

by ellavanella1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Harber

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Jul 25, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

June 22, 2025

Dealership Rating
Employee Rating

Everything went smooth and the Customer Service was way more than exceptional and I really do love this location More

by arenshenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell

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Jun 23, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 06, 2025

Dealership Rating
Employee Rating

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell

Print
Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon

June 06, 2025

Dealership Rating
Employee Rating

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell

Print
Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-Star review means a lot to the Big Star Team. We look forward to serving you again soon

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