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Steffy Hernandez
Steffy Hernandez at Big Star Hyundai
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Steffy Hernandez

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.7
38 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

1 yr, 3 mos

4.7

38 Reviews

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38 Reviews of Steffy Hernandez

March 28, 2024

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Employee Rating

Definitely giving luxury! !! The girl who was taking care of me was very nice and smart you can tell she knows what she is doing! Made me feel very welcomed! I love it here!!!! More

by chrissyross97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Mar 28, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 13, 2024

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Employee Rating

Very quick , very clean, drinks, snacks, cool Ac , washed my car, changed my oil and rotated my tires and ect. Service advisor was very exceptional More

by maxaridings777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams, Dyiamond Jones , Yall caught me without my receipt I hope I picked the right service adviser…… need pictures!!!!!!!!!

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Mar 14, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 29, 2024

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Employee Rating

Everyone is all super friendly and helps out when my rep is with another customer with a big smile More

by cs.sandoval25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Chadwell, Billy Williams

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Mar 01, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 21, 2024

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Employee Rating

All ways a safe place to take my car to. The wait was long but was kept updates from Kaleb More

by manene.bamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Feb 22, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 18, 2024

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Employee Rating

I love the service team here. Steffy is beyond helpful and makes me not feel bad about services I can’t afford and she’s super helpful with any questions I could have More

by kaylanbenz33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Sterling Whitely, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Feb 19, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 05, 2024

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Employee Rating

Very nice. ..although my wait was long. I was aware of it. The employee's checked up on me, kept me updated. Kept checking on me. Customer service was excellent. More

by rambot522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Feb 07, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 03, 2024

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Employee Rating

I think they’re a great dealership. Haven’t had any problems with them and I’ve brought my car there for services a few times. More

by valerierenae10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 05, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

January 28, 2024

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Employee Rating

People friendly, Courteous, Professional service departments, Very clean atmosphere, Timely with appointments and great shuttles. More

by chocolate3818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

Helpful
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Jan 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Jan 29, 2024

chocolate3818 responded

Great

January 19, 2024

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Employee Rating

The staff at big star were very nice. I worked with Steffy and she did an amazing job explaining the process to me! Thanks for the service.! More

by jasmineatkins16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 22, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

January 07, 2024

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Employee Rating

Long wait time but still satisfied with the service totally satisfied with the service that day More

by cs6016
Recommend Dealer
Yes

Other Employees Tagged: Luis Delcid, Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams , zzGabriel zzCruz, zzPaul zzHewitt

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Jan 08, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience. We will be working on futher reducing wait time.

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