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Big Two Toyota of Chandler
Chandler, AZ
305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 305 reviews
April 19, 2021
First time buying a used car from dealership and they increased price from $15k to $19k even though car was there for weeks and KBB value for fair fair purchase price between $16 and $17.9- Expressed int increased price from $15k to $19k even though car was there for weeks and KBB value for fair fair purchase price between $16 and $17.9- Expressed interest April 1 and bought car the 15th. Internet price had increased to just under $17k and they added $2k when I went in. I wish I would've waited and not put so much down for the down payment. That's on me for not being more assertive, I guess. More
by chandy09
Employees Worked With
Mark
January 15, 2021
Til change and safety check. now the engine light comes on. I checked the gas cap, it wasn't put back on correctly. I reseated it right. Engine light still comes on. i'm going to get a ODB2 meter to see w on. I checked the gas cap, it wasn't put back on correctly. I reseated it right. Engine light still comes on. i'm going to get a ODB2 meter to see what else they did to may car. More
by andre
Employees Worked With
Jason Briggs
December 29, 2020
My service writer Garrett has provided my wife and I over the past three years, simply the most accurate, caring, informative, timely and most transparent communication, which in this field, can be challengi the past three years, simply the most accurate, caring, informative, timely and most transparent communication, which in this field, can be challenging, at best. Through his help and knowledge I was delighted to have purchased a New 2020 XLE Hybrid Highlander, which is brilliant. Big 2 will not disappoint. More
by garytrevor53@gmail.com
Employees Worked With
Garrett Zehms. Service Writer
October 28, 2020
I've been going to this dealership since 2006 and, between my spouse and I, we have purchased 3 vehicles from Big 2. We've always had them service our vehicles. We have never had a problem with any as between my spouse and I, we have purchased 3 vehicles from Big 2. We've always had them service our vehicles. We have never had a problem with any aspect of the dealership! More
by DG
Employees Worked With
Alex Carillo
October 13, 2020
Disappointed in experience...appointment was at 7 am, sat in my car until 7:32 am when service tech took my info and sent me inside. Turns out the only service needed was tire rotation and inspection, took u in my car until 7:32 am when service tech took my info and sent me inside. Turns out the only service needed was tire rotation and inspection, took until 10:32 am to pay and get out the door. More
by natedbrown
Employees Worked With
Service tech scheduled quit prior to appt
September 03, 2020
Ask for Kayla!Tree weeks ago we came to Big Two Toyota Ask for Kayla! Tree weeks ago we came to Big Two Toyota to take a look of a Toyota Avalon Hybrid Limited. Our sales consultant was Kayla Lujan. Afte Ask for Kayla! Tree weeks ago we came to Big Two Toyota to take a look of a Toyota Avalon Hybrid Limited. Our sales consultant was Kayla Lujan. After a short test drive, and also short negotiation we purchased the car. One week later the car was back at the dealership for window tinting. At all the time there all employees were helpful, polite and friendly. Two weeks later we were back to buy a new Highlander. We highly recommend Big Two Toyota. Andrea & Zoltan More
by zoltang
Employees Worked With
Kayla Lujan, Chris Henkel, Joe Preciado
July 17, 2020
You know how people hate to buy cars, well this dealership is a perfect representation of why. I guess I am to blame for assuming they would be honest in their transaction. I bet everyone but me al dealership is a perfect representation of why. I guess I am to blame for assuming they would be honest in their transaction. I bet everyone but me already knows but DO NOT BUY THE EXTENDED WARRANTY. Eventhough they tell you it covers oil changes past their Toyota care, it doesn't. When purchasing the vehicle the guy SPECIFICALLY said all maintenance, and I stupidly paid $2,000 for it. I will be reaching out to a lawyer regarding this misrepresentation. More
by ALevy
Employees Worked With
Zachary Kimball
