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Big Two Toyota of Chandler - Service Center
Chandler, AZ
108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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108 Reviews of Big Two Toyota of Chandler - Service Center
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January 10, 2024
Took my 2015 4 Runner in for oil change and tire rotation. I service my car regularly. It only has 54,000 miles. Service Tech, Tylor D. tells me my car needs $3,645 in work. This seemed like an exho rotation. I service my car regularly. It only has 54,000 miles. Service Tech, Tylor D. tells me my car needs $3,645 in work. This seemed like an exhorbitant amount so I declined. Took my car to a small owner operator auto servicing shop in Gilbert. After going on my car and the list of repairs Big Two said I needed, the shop owner said my 4 Runner was in great shape and did not require any of the items listed on Big Two Repair Estimate. My total charge was $150.00. I do not recommend Big Two. The repair estimate was grossly inflated. More
by marcbarlow101
Employees Worked With
Tylor Davidson
Helpful September 19, 2023
The first time I got an oil change, I still had a low miles 730. I bought a car from them last year, September 22, 2022, and was a new Toyota highlander with 0 miles. I didn't like it when I told them no miles 730. I bought a car from them last year, September 22, 2022, and was a new Toyota highlander with 0 miles. I didn't like it when I told them not to roll down my window because I have my AC on but when the service advisor manager he explained me ok, I got it so I don't like it drive my car when my front wheel not straight and drive rough plus when they don't do car wash but I ask them too not like nissan dealer they did car wash is recommended after the car is serviced !! Drive Safe!! Doesn't matter on the type of repairs being done. Experts normally advise washing your automobile More
by le
Employees Worked With
Service Advisor Manager, I forgot the name.
May 09, 2022
If you go to service your car don’t let Jose to help you. You will be very disappointed. As soon the warranty of my car is over I will take my car somewhere else. You will be very disappointed. As soon the warranty of my car is over I will take my car somewhere else. More
by Gatica1966
Employees Worked With
Jose
March 08, 2022
Today I brought my car in for an oil change. I had been there before but never exprienced what I did today. I purchased two vehicles there and was extremely upset when I left after my visit tod I had been there before but never exprienced what I did today. I purchased two vehicles there and was extremely upset when I left after my visit today. The oil change online shows pricing of $39...much to my surprise my bill was $77. There was an additional charge for $25 that no one spoke to me about prior to completing the oil change. Additionally, after waiting for 3 hours I was presented with a maintanence list of items that would cost nearly $800 to complete. It was really disappointing to realize that the service department is trying to make up for the lack of cars available to sell by bumping up the service prices and recommending things that did not need to be done. I consulted with a master mechanic who took a second look at my car and only recommended having the battery replaced. While I was at the dealership, I spoke to several other customers that were having similar experiences with the service department at Big Two. While I know prices have gone up in the past year, it was obvious that this is not my dealership any longer. More
by mousy327
Employees Worked With
Saul Duarte
August 03, 2021
DO NOT take your car for service, they apparently think their customers are stupid. broke to trim pieces on my car, first they siuper glued them together hoping i wouldnt notice. then i take it back for their customers are stupid. broke to trim pieces on my car, first they siuper glued them together hoping i wouldnt notice. then i take it back for them to "fix" it only to have them replace the glue with a self taping screw on the bottom hoping i wouldn't notice again, and to top it all of not only did they steal some lottery tickets out of my car but also about 100 dollars in cash i keep in the car for emergencies More
by Randomhero586
Employees Worked With
Bruce
January 15, 2021
Til change and safety check. now the engine light comes on. I checked the gas cap, it wasn't put back on correctly. I reseated it right. Engine light still comes on. i'm going to get a ODB2 meter to see w on. I checked the gas cap, it wasn't put back on correctly. I reseated it right. Engine light still comes on. i'm going to get a ODB2 meter to see what else they did to may car. More
by andre
Employees Worked With
Jason Briggs
