Big Two Toyota of Chandler

Be careful, ask a lot of questions. IMO service advisors do not advise. I’ve used Big Two Toyota for years (Juan R is awesome), had another issue that pushed me to other Toyota dealers IMO service advisors do not advise. I’ve used Big Two Toyota for years (Juan R is awesome), had another issue that pushed me to other Toyota dealerships for service. Decided to try Big Two again due to proximity, but think that was a bad decision. My Sequoia didn’t sound right when starting, thought it was the battery. Well drove it into service drive and told Service Advisor I need an alternator…because I had (2) Auto Zone guys say my battery is good, but thought the alternator is starting to fail. Well, $1,360 (after $150 discount) later alternator was replaced and got email saying, “ We replaced the alternator per your request, but it looks like your starter is failing. The vehicle started fine when it was pulled in, but when the tech went to pull it out after he had the work finished, he noticed the starter issue on 2 tries and then it was normal again. Unfortunately, to replace that starter is an additional $1275+tx over the initial $1382+tx. I was able to do $150 off the initial $1382 and can do another $150 off on the starter repair for you if you want us to take care of it.” Wish I would have been “ADVISED” to check alternator to confirm that was issue…but we will never know weird sound when starting was alternator or starter. More

Took 5 hours just for an oil change. Came 10am and said it might take a couple of hours. Offered a lyf ride. Called after two hours and said it was not done yet. Called again around 2pm Came 10am and said it might take a couple of hours. Offered a lyf ride. Called after two hours and said it was not done yet. Called again around 2pm and Derek Price said could be done before 3 pm. Went there before 3 and still waited 30 mintues. When asked what took so long, the service manager just said, because it's Sat. What's the point of scheduling an appointment when it is not follow the least miminum time. 5 hours for an oil change is just ridiculous! Now I am not even sure if the oil change really done. I usually don't make bad reviews but I just can't pass this one! More

We waited 4. 5 hours and our car was still 5 cars out from going in for a simple change. We were told another 3 hours! Had a 10am appointment. We asked for our 5 hours and our car was still 5 cars out from going in for a simple change. We were told another 3 hours! Had a 10am appointment. We asked for our car back and left. Do not waste your time at this place. More

We purchased a 2023 Toyota Highlander from Big Two Toyota in Chandler and paid for it completely at pickup. Service has done everything they can to prevent repairing obvious defects. There are two issues. in Chandler and paid for it completely at pickup. Service has done everything they can to prevent repairing obvious defects. There are two issues. 1. the dash panel around the radio is delaminating. The dealer opinion is to blame us for using harsh chemicals on the dash when cleaning. Well, if that is truly the case, what chemicals are and are not approved for use? I need a list of what can be safely used. More to the point. IF the dealer thinks I used some chemical to cause the delamination then provide evidence of such use otherwise it's speculation and opinion not fact. 2. Moisture and stains inside the sealed headlight. The car was in to the dealer twice to have this issue looked at the first time was when we noticed the moisture and stain after handwashing the car. We spoke with a service manager Sean and he agreed the headlight needed to be replaced. He also agreed this should be warrantied as the headlight is a sealed unit. Great, we scheduled a service. When we picked up the car the headlight was not replaced, but rather a rear seal that was leaking was replaced. This was not what the original service was supposed to do. The verbal agreement with Sean was for the headlight to be replaced under warranty. To be clear the car has less than 20000 miles on it and is always serviced at that same dealer. IF we did something to the car why was it not noted by the service advisor when picking up the car after each service. Really don't appreciate the solution to be pointing fingers at me for something we don't control. Reneging on a verbal contract is completely unacceptable. At least it is considered lying at worst it's a legal issue. We are continuing to work with the service department, but all communication so far is finger pointing to us being the problem and no effort to make the situation right. I will certainly be seeking legal council and sharing our experience on every social media platform I can find to prevent others from enduring an unpleasant experience with what used to be a quality product. Oh how far Toyota has fallen. Sincerely, Gregory Beers More

Took my 2015 4 Runner in for oil change and tire rotation. I service my car regularly. It only has 54,000 miles. Service Tech, Tylor D. tells me my car needs $3,645 in work. This seemed like an exho rotation. I service my car regularly. It only has 54,000 miles. Service Tech, Tylor D. tells me my car needs $3,645 in work. This seemed like an exhorbitant amount so I declined. Took my car to a small owner operator auto servicing shop in Gilbert. After going on my car and the list of repairs Big Two said I needed, the shop owner said my 4 Runner was in great shape and did not require any of the items listed on Big Two Repair Estimate. My total charge was $150.00. I do not recommend Big Two. The repair estimate was grossly inflated. More

The first time I got an oil change, I still had a low miles 730. I bought a car from them last year, September 22, 2022, and was a new Toyota highlander with 0 miles. I didn't like it when I told them no miles 730. I bought a car from them last year, September 22, 2022, and was a new Toyota highlander with 0 miles. I didn't like it when I told them not to roll down my window because I have my AC on but when the service advisor manager he explained me ok, I got it so I don't like it drive my car when my front wheel not straight and drive rough plus when they don't do car wash but I ask them too not like nissan dealer they did car wash is recommended after the car is serviced !! Drive Safe!! Doesn't matter on the type of repairs being done. Experts normally advise washing your automobile More

My oil change has taken over 4 hours. I had an appointment made. Apparently that doesn’t matter. I had an appointment made. Apparently that doesn’t matter. More

41/2 hour oil change! ?? Kept being told another 15-20 minutes! Ridiculous! Won’t be back ?? Kept being told another 15-20 minutes! Ridiculous! Won’t be back More

Performed service not approved by vehicle owner. Took advantage of elderly woman. Refused to acknowledge mistake. Took advantage of elderly woman. Refused to acknowledge mistake. More