Big Two Toyota of Chandler - Service Center

I bought my brand-new Matrix from Big Two and they gave me free first oil-change, that's the reason I went there. In addition to oil-change, I had some warranty items to work on such as rubber line on the me free first oil-change, that's the reason I went there. In addition to oil-change, I had some warranty items to work on such as rubber line on the roof was peeling.<br><br>I already made reservation prior to coming and consulted about their shuttle service. I had to wait in line for 30 minutes to get my car in. Because of that, I was late to catch their shuttle. So I had to wait another hour before they can take me to work.<br><br>In the afternoon, I was picked up by their shuttle. No problem. But we had to pick another customer up, a teacher. We arrived at the school, but she wasn't available. The shuttle driver started to call her, but not available. He started cursing. He tried to call several times, finally he walked out of the vehicle and went inside the building, still cursing. Courtesy = 0!<br><br>Picking up my vehicle, I noticed the rubber line was still a problem. They apparently tried to glue it, but it came off again. Come on! It's summer in Arizona. You can't just glue and expect it to fix it while the rubber line is already deformed due to heat!<br><br>I never went to Big Two anymore since then... If there were any 0 rating option, I would've given it to Big Two!<br><br>BTW, I went to another dealer in the area with the same issue, they replaced the rubber line, no question asked. More