Biggers Chevrolet

I compliment the customer [sales] service of Jake M., Dave A. and Fred. We just acquired the car yesterday, so I cannot yet speak about the performance of the pre-owned car we purchased, but I can say t Dave A. and Fred. We just acquired the car yesterday, so I cannot yet speak about the performance of the pre-owned car we purchased, but I can say that the customer service of the sales team was outstanding! They give life to the adage..."the customer is always right!". We are very pleased with car, the process, and of course, the eventual price. Great job guys! Ken and Shana Darien, IL More

Jeff welcomed me and answered all of my questions. I had a questions regarding a trade in (trade in wasn’t paid off and had a balance). My old car was appraised and was given a fair offer for it, Jeff gave a questions regarding a trade in (trade in wasn’t paid off and had a balance). My old car was appraised and was given a fair offer for it, Jeff gave me options has what I can do with the car and which car I could choose that will fall on my price range. Jeff was very nice, knowledgeable and was not pushy when it came down to a decision making. Overall my purchase experience couldn’t have got any better. I will definitely recommend and will buy from Jeff and the nice people at Biggers Chevy. Thanks. More

We went into the dealership without the intention of buyinga vehicle. After taking the car for s test drive, we decided we were interested. Mike was very helpful. He wasn't pushy and let us make the buyinga vehicle. After taking the car for s test drive, we decided we were interested. Mike was very helpful. He wasn't pushy and let us make the decision on our own. We really appreciated the level of service we received. More

Dave the sales manager worked well with Mike to make sure they found the best vehicle for my needs. The two of them found the right Traverse in stock and worked out an outstanding deal for me. I absolutely they found the best vehicle for my needs. The two of them found the right Traverse in stock and worked out an outstanding deal for me. I absolutely love my new Chevy and will refer all my friends to Dave and Mike. Biggers Chevrolet has a customer for life!!!!! More

Experienced top notch treatment in the purchase of a new truck as well as top notch experience at the service department to get added on options. Seamless transaction and would recommend Biggers! truck as well as top notch experience at the service department to get added on options. Seamless transaction and would recommend Biggers! More

Everyone was extremely helpful and friendly. I definitely reccomend Jerry Biggers Chevy to all of my friends. It was my very first purchase and I know I got exactly what I wanted. definitely reccomend Jerry Biggers Chevy to all of my friends. It was my very first purchase and I know I got exactly what I wanted. More

I purchased a previously owned 2008 Saturn Aura from Jim Burgess at Biggers Chevrolet on July 14, 2012. As it was a previously owned vehicle, I decided to purchased the extended warranty for a little peace Burgess at Biggers Chevrolet on July 14, 2012. As it was a previously owned vehicle, I decided to purchased the extended warranty for a little peace of mind. Six weeks after purchasing the vehicle, there were several issues - service airbag and tire pressure lights were illuminating randomly, the passenger side door lock was not responding to the key remote, and the washer fluid nozzles had very low flow. I made an appointment with the Biggers service department and took it in on August 31, 2012. They informed me that the battery needed to be replaced as it was the cause of the illuminating service airbag and tire pressure lights, that the door lock actuating assembly needed to be replaced, that the washer fluid nozzles needed to be replaced, and that only the door lock actuating assembly was covered under the extended warranty. I had them replace the battery and the door lock actuating assembly, but declined the replacement of the washer fluid nozzles as I was already over $340 in repair costs for a vehicle I purchased only 6 weeks prior. I was not happy. I contacted Dave Arenson and Bob Colwell and expressed my discontent. Today, I took the vehicle back to the Biggers Chevrolet service department. Not only did they replace the washer fluid nozzles at no charge, they refunded the entire $340+ that I paid the prior week - voluntarily. I chose to do business with Biggers Chevrolet because of their excellent customer service reputation. After my first service visit, I was disenchanted and had decided to move my service needs to another provider. My visit today changed that decision. Not only will I continue to have my service needs taken care of by Biggers Chevrolet, but I will recommend them as an honest, customer service driven, full-service dealership with integrity seldom found in businesses today. More

In dealing with Ryan Thomas, I found him to be extremely friendly and courteous!...Although Ryan Is a new employee he handled my sale with confidence and poise!...If Ryan didn't know the answer..rather than friendly and courteous!...Although Ryan Is a new employee he handled my sale with confidence and poise!...If Ryan didn't know the answer..rather than BS..he found out the correct answer right away..He was an absolute pleasure to deal with...Bravo Ryan!!...I would recommend this salesperson as well as Biggers Chevrolet of Elgin, Il.....Brian Whiting More

Initially, we visited this dealer to look at an amazing Traverse deal that was advertised online. Unfortunately, due to a mixup, the vehicle was not there when we visited. This is where Bigger's set themse Traverse deal that was advertised online. Unfortunately, due to a mixup, the vehicle was not there when we visited. This is where Bigger's set themselves apart. Not only did they apologize, but they went out of their way to acquire us a similar vehicle at a similar price. The staff was friendly, low pressure, and extremely competent. The experience was nothing less than spectacular and we are now driving a very nice 2012 Traverse. In addition, I really want to give a shout-out to Ryan Thomas for all the time and energy he put into providing excellent service. Moving the the vehicle from Detroit in the early AM, then taking the time to walk us through the sale in the late evening. Between him, Dave, and Bob, we couldn't have asked for more friendly and competent service. We will definitely come back when it's time to replace our smaller vehicle and plan to recommend this dealer to others. More

WAS ABLE TO SEE AND DRIVE EXACTLY WHAT I WAS LOOKING FOR. I WAS NOT PUSHED INTO BUYING OR LOOKING AT SOMETHING I WASNT INTERESTED IN AS I HAVE BEEN AT OTHER DEALERS. GREAT PEOPLE TO WORK WITH AND GOT A GREAT I WAS NOT PUSHED INTO BUYING OR LOOKING AT SOMETHING I WASNT INTERESTED IN AS I HAVE BEEN AT OTHER DEALERS. GREAT PEOPLE TO WORK WITH AND GOT A GREAT CAR WITH A GOOD DEAL. More