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Biggers Chevrolet
Elgin, IL
292 Reviews
Biggers Chevrolet, Isuzu Inc. has been selling new and used cars trucks, and SUVs in the Chicago suburbs for over 40 years. We pride ourselves with having industry leading customer satisfaction in our full service dealership, service department and body shop. Specializing in commercial Chevrolet Truck sales our fleet and commercial sales departments have plow trucks, box vans, cube vans, and dump trucks in stock or we can custom order to meet a specific request. Explore our website for the perfect pre-owned or GM certified car or build a new Chevrolet for your free price quote!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 292 reviews
September 13, 2006
Gary Schweinert from Biggers Chevrolet-Isuzu, Were Gary Schweinert from Biggers Chevrolet-Isuzu, Were you playing attention to your customer at all? Your customer told you that the car is a gift, a Gary Schweinert from Biggers Chevrolet-Isuzu, Were you playing attention to your customer at all? Your customer told you that the car is a gift, and therefore the purchaser's name should not be listed in the title. This transaction could be a pleasant one. After all, filing complains to BBB and Secretary of State takes lots of time. Yeah yeah yeah, you may say that "what, you have problem with the price of the car?" I said , this is not a problem of the price - this is a serious problem of your work ethic. Look, this is about being professional, responsive to your customers. In theory, It doesn't matter how much the car is, you just sale that car and get your commission. You promise verbally that you are aware of the situation and you would try to accommodate your customer's need. You are lucky Gary, you were dealing with a decent,honest and hard-working person that actually believe in you. So what do I know now? yes, it is about the price. But most importantly, it is about doing the business the right way. You may get away this time, but many potential customers won't go to you or even your dealership. Your customer calls you almost daily to ask you and your dealership to correct the title mistake, why can't you really try to help your customer, instead of being so unhelpful? Is that what you call customer service, is this the reason what as your dealership claims that "we are consistently ranked in the top 1% of all dealerships in the nation for overall customer satisfaction in sales and service". I have yet to see a irresponsible and unethical car dealer like you. Shame on you. I am going to write to Better Business Bureau and the Secretary of state of Illinois if your dealership Biggers Chevrolet-Isuzu or you are not trying to cooperate with your customers to fix this mistake. Stop lieing to your customer and treat everyone with respect ! Freddie More
by justiceK
Employees Worked With
Gary Schweinert
November 28, 2004
Although sales was average with some hard nose tactics I don't care for, the sale overall was smooth with the finance dept. being exceptional. No games, just the straight numbers and out the door.<br><br>Se don't care for, the sale overall was smooth with the finance dept. being exceptional. No games, just the straight numbers and out the door.<br><br>Service dept . thus far has been poor in their work and customer service. I would buy a car there but definitely take it elsewhere for service. More
by yukan
