Bill Black Chevrolet Cadillac

I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M. More

From the moment we drove on the lot we were treated as a valued customer. This meant the world to our family. Once we found the vehicle we were searching for, Jeff and Roddy, answered every question we had. valued customer. This meant the world to our family. Once we found the vehicle we were searching for, Jeff and Roddy, answered every question we had. They even told us more about the vehicle that we needed to know but didn't ask. Again, I can't express how impressed we were with the customer service. Not to mention the excellent pricing on the Suburban. They truly made our car purchasing decision an easy one. More

THEY GIVE NEW MEANING TO THE TERM "CUSTOMER SERVICE"! I DIDN'T BUY MY CAR FROM THEM ... BUT WISH I HAD... IF ANYTHING FOR HOW NICE THEY'VE BEEN TO ME WHEN THEY'VE SERVICED MY CAR. THE NEXT CADILLAC I BUY I DIDN'T BUY MY CAR FROM THEM ... BUT WISH I HAD... IF ANYTHING FOR HOW NICE THEY'VE BEEN TO ME WHEN THEY'VE SERVICED MY CAR. THE NEXT CADILLAC I BUY IN A YEAR OR SO WILL BE FROM BILL BLACK CADILLAC IN GREENSBORO!!! More