About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Bill Bryan Kia - Service Center

4.4

49 Lifetime Service Reviews

9039 U.S. 441, Leesburg, Florida 34788

49 Reviews of Bill Bryan Kia - Service Center

Sort by Write a review
September 04, 2018

"Fantastic"

- Harleyjane4

This is our second Kia Soul from Bill Bryan dealership. Cann’t day enough about your salesmen and service department. Our salesmen Keith was great and you couldn’t ask for a better salesperson

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Keith Fennelly
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 03, 2018

"New Optima"

- Cindy Lou

I was there for service on my 2013 Optima when I was approached by Keith of possibly upgrading. I was at 104,000.miles so I was definitely thinking of this. Since my car was going to take some time, I picked out an option test drove it to work (i don't work far and the runner was busy to get me to work in time) which was awesome for them to allow this. Well of course I am going to drive it and LOVE IT. So upon my return after 5, we completed the paperwork and was out with the old 2013 and in with the new 2018. Absolutely love it, Thank you Keith!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Keith Fennelly
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 06, 2018 -

Bill Bryan Kia responded

Congratulations on your new KIA!! We appreciate your business and the kind review you wrote for Keith Fennelly! ***Remember, we have a Referral Program, if you send someone in and they buy a car from Keith, we will send you a check!! Make sure they mention your name when they arrive! Enjoy your new KIA!!

July 27, 2018

"Regular oil change and tire rotation."

- 1230Oscar

Alyssa Cotton took care of me right away, kept me updated on what was happening with my car and when it would be done. Then came and discussed some items that needed to be taken care of. I chose only a couple. They finished up with my car and washed it in a timely fashion.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Cotton
Jul 31, 2018 -

Bill Bryan Kia responded

Thank you for the kind feedback for Alyssa, she is a wonderful team member and we appreciate her hard work!

July 22, 2018

"Excellent Service"

- KEN2535

I would like to thank Jonathan Daniel for his great service and professionalism in assisting me in the leasing of my fourth KIA Sorento. I brought my 2016 KIA in for service on Monday 7/16/2018, and while waiting Mr. Daniel answered several questions I had on the 2019 KIA Sorento SX V6 on the showroom floor. After a brief discussion I made the decision to lease the 2019. Mr. Daniel processed my lease in less than 3 hours which I found to be remarkable. Thanks again to Jonathan Daniel.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Eddie Pereira
Jul 25, 2018 -

Bill Bryan Kia responded

Congratulations on your new KIA!! We appreciate your business and the great review you wrote for Jonathan Daniel! ***Remember, we have a Referral Program, if you send someone in and they buy a car from Jonathan, we will send you a check!! Make sure they mention your name when they arrive! Enjoy your new KIA!!

June 28, 2018

"Service"

- Linda

Alyssa is our service advisor and always does a fantastic job. She is the greatest. She is always friendly, prompt and does not make us wait longer than necessary. She does a wonderful job.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard & Randy
Jul 06, 2018 -

Bill Bryan Kia responded

Thank you so much for the kind review for Alyssa Cotton!!

March 16, 2018

"In for 39.95 works package Mar 15/2018 Ro6136579/1."

- Customer 123

We found Alyssa Cotton very friendly and knowledgeable in the Service department. We enjoyed her as a happy and caring Kia representative for Bill Bryan.I’m happy to see the 39.95 works package back as added value for me as a Kia customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Cotton Service Advisor
Mar 19, 2018 -

Bill Bryan Kia responded

Thank you for your business and the kind review you wrote for Alyssa Cotton! Please reach us @ 352-365-1228 if we may assist you further!

January 08, 2018

"2005 Kia Sorrento"

- Lorelei216

Called spoke with Will in Service Dept. set up to bring my Kia in..........did plugs and wires and intake canister. Had rental for approx. a week and he waived some charge's off due to other issues found on my car (legitimate-ones). Which would take some time had to order parts etc. He never waivered in what he told me was spot on and the follow thru was incredible. He never rushed in explaining anything to you and new exactly what he was talking about. He is Honestly an asset to BILL BRYAN KIA........and the managers should acknowledge him in a monetary way!! I will take my Kia only to Will and even if he worked for another dealership. EXTREMELY an HONEST PROFESSIONAL! Also wanted it noted Corey the mechanic said he would get things done for me and did! Now on to your SALES dept. where Will walked me over for I was interested on a vehicle I saw on the internet........They (managers) put me with a sales person that seemed somewhat new on the floor. As he was not aware of common things on the vehicle too much. Plus I asked if we could get price lowered, so we both walked over to manager named Gerald and I asked if I could pay a certain price and he agreed to me and the sales-person. I come back the next day with my husband for test drive and the funds agreed (cash in hand) and now the price went back up and over the internet price. I ask him what happened and he said that's the way it is.....they (dealership don't want to loose money). I remind him ( we, him & I) got approval of price amount with Manager -Gerald before I left and came back the very next day with Cash in hand. My husband looked at me like I deceived him of the price and I'm telling him my (husband) no I did not . This is making this whole experience an unhappy one. We have not bought yet still looking........I'm so sad.... We are confused on this matter....I asked the salesman today if I could talk to Gerald and he tells me he's not working today. Now I have to wait to call him tomorrow to see if he tell the sales man to give us the price he agreed on. I'm taking a lot of time off work for this too. Why would the manager say yes to the price then the sales man write up a higher price when we sit down to buy and pay cash for it? We don't understand? Until tomorrow....I will follow this review up! Hope and pray it will be all positive............:) Called and spoke with JD Awesome professional fixed it all up right away and we can pick up the car today he is getting it ready for us now. Turns out our salesman was new and needed some help to make this transaction happy and smooth. We will see J.D. in a couple of hours Bill Bryan Dealership Is Great.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sales Trent
July 08, 2017

"Great Service"

- zenbion

I had previously given Bill Bryan Kia a low rating for some service problems I had. That is history, thanks to Service Manager Ronnie Bowen and his technicians. Ronnie went above and beyond to make sure I had a positive service experience. I am totally happy with my recent service trip and the level of professionalism afforded me by the Bill Bryan Kia staff. This dealership is now at a level of service that other dealerships only hope to achieve. I highly recommend Ronnie Bowen and his technicians for all your service needs. Kia is back in my good graces as a great vehicle backed by a first class dealership in Bill Bryan's Leesburg, FL location.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Bowen, Will and Alyssa
Jul 12, 2017 -

Bill Bryan Kia responded

Thank you so much for sharing your experience! We always strive to provide great customer service and to better our dealership for our valued customers!

June 07, 2017

"Service with a smile"

- Harry

I have two Kia's and take them to this dealership for service. Over the years they have sold more and more kia's and the waiting room is getting somewhat busy. They are out growing their building but that is because of outstanding sales and service. If something takes too long, they make it right in some other way. I rate this dealership at the top.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service only
Jun 13, 2017 -

Bill Bryan Kia responded

Hi Harry! Thank you so much for writing such a kind review for our dealership! We will continue to strive for excellence. As always, please reach us @ 352-365-1228 if we may assist you further!

May 29, 2017

"Service is very slow"

- Davenar

I had an appointment for 8:00am for an oil change. I arrived at 7:45. It's been an hour and a half and it just went into the bay. Why make an appointment if you have to wait this long?

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Don't know
1
...
1 - 10 of 49 results