Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Cole Ford Lincoln
Ashland, KY
39 Reviews
Filter Reviews by Keyword
By Type
39 Reviews of Bill Cole Ford Lincoln
October 08, 2016
Ford Escape My sales man Mark Burton was wonderful helped me pick a SUV that was right for me. The dealership was very nice and helped me with all my questions. My sales man Mark Burton was wonderful helped me pick a SUV that was right for me. The dealership was very nice and helped me with all my questions. More
by Tammy
Employees Worked With
Mark Burton
Helpful October 07, 2016
Great customer service ! I had contacted Mark before going to look at a Ford Focus. He was friendly, listened to what I wanted, and was very patient while I made ny decision. I had contacted Mark before going to look at a Ford Focus. He was friendly, listened to what I wanted, and was very patient while I made ny decision. Overall today was a great experience and I love my Ford Focus! Thanks for the great attention to customer service. I would definitely shop Boyd County again! More
by Jessie Marshall
Employees Worked With
Teddy Paitsel, Mark Burton
August 24, 2016
Service is terrible I wish I could rate this place lower then I did. I took my car in and it sat for hours. I came back and they said they drove it and gave me a list of I wish I could rate this place lower then I did. I took my car in and it sat for hours. I came back and they said they drove it and gave me a list of parts it needed. I went to my car to look because I hadn't had a call. The car was in the same spot with not one mile put on it. I went back in talked to the service manager who called me a liar. He said they don't do business like that and if I didn't like the service there to leave the property. I have never been treated so badly in my entire life. I'll never be back and I'll make sure people know what happened. The service manager isn't fit to sweep the lot he's a complete joke More
by Fordman
Employees Worked With
Jon Gibson
July 21, 2016
Very disappointed customer We have bought three new vehicles from Boyd County in the past. When Fannin's took over the whole place has gone down hill. We recently started having We have bought three new vehicles from Boyd County in the past. When Fannin's took over the whole place has gone down hill. We recently started having trouble with my Ford Fusion making a noise that Boyd County and Ford said was "normal". We had it there three different times and the problem was never resolved. In the meantime we have not only traded my car but have switched to Chevrolet!!! We are now the proud owners of a 2016 Chevy Equinox. So Fannin's we have bought our last vehicle from you! I know you may not care but we are spreading the word about you guys!! More
by lisa3669
Employees Worked With
Jon Gibson
June 11, 2016
Hassle free experience! When did buying a new vehicle become so hassle free? I recently purchased a 2016 F-150 pickup from Boyd County Ford and the experience was spectacular When did buying a new vehicle become so hassle free? I recently purchased a 2016 F-150 pickup from Boyd County Ford and the experience was spectacular. They not only gave me a fair price for my trade but when they added all the Ford discounts plus the dealer discounts together, I now have the lowest vehicle payment that I have had in years. They took care of everything. They gave me a great interest rate and payment that going to make me grin each time I make it. Thank you Fannins Boyd County Ford for the best automoblie buying experience of my life. You have earned my future business as well. More
by garrett ben nunley
Employees Worked With
Keith Cooper, Teddy Paitsel
May 16, 2016
False advertisement I was on Fannins website and they had a 2016 ROUSH Mustang for around 40,000. Figured it wasnt really a roush since they are well worth more than tha I was on Fannins website and they had a 2016 ROUSH Mustang for around 40,000. Figured it wasnt really a roush since they are well worth more than that. Drove all the way there and it indeed was a stage 3 roush. Same Exact car as pictured on their site and same VIN. Only difference was the price on the sticker. They had it for around 70,000... Asked the salesman and showed him the advertisement which i have found on 4 different sites. (Including their own site) The salesman was speechless and looked it up on the computer their at the dealership and confirmed it was on there for 40,000. After he confirmed it he didnt come back to help us he just walked out and stares talking to another customer... After a while he came back in and asked if we still wanted the car for 70,000. We asked he couldnt honor the advertised price and he very condescendingly laughed and said no. And wouldnt even come down on the sticker price. The manager said if we knew anything about cars theres no way we'd think theyd have a roush for that price. Not a very good thing to say to a customer. Even after us telling them its on their site for that price they still havent changed it. I beleive they are using this to get customers to their dealership.. Customer swrvice was terrible. Terrible management as well.. Will never buy from this dealership and will spread the word on how they treat shoppers. More
by Tanner211992
Employees Worked With
John Hutchinson, Mark Burton
April 20, 2016
Great! Bought a used Ford Edge from their lot with the help of salesman Shane Kennedy. I would highly suggest if you are looking for a used car that you cal Bought a used Ford Edge from their lot with the help of salesman Shane Kennedy. I would highly suggest if you are looking for a used car that you call Shane! He is so nice and helpful! Best experience I could've imagined with buying my first car!! So thrilled to give such a great person my business! Definitely will buy there again! More
by Abbylee7769
Employees Worked With
Shane Kennedy
April 03, 2016
Best Customer Service I have Ever Experinced While traveling to visit family, i had a serious car issues. I was directed to the fine folks at Boyd county ford. From the minute i pulled on the lot While traveling to visit family, i had a serious car issues. I was directed to the fine folks at Boyd county ford. From the minute i pulled on the lot, the people was unbelievable. The Service writer was awesome, friendly attentive to detail. Got me a rental company on phone very quickly. just made us feel at home. Our car was fixed fast and right. This is not your normal dealership. The sales staff is awesome to talk to. The atmosphere is unbelievable. I was truly amazed. Thank you Boyd County Ford. I will definitely stop in again in the future More
by n9bcr
Employees Worked With
Mike McClure
February 09, 2016
Went to browse and drove off with more than we expected!!! Due to our lack of credit, my husband and I went to Boyd County Ford with very low expectations. Because our credit isn't the greatest, we have always Due to our lack of credit, my husband and I went to Boyd County Ford with very low expectations. Because our credit isn't the greatest, we have always assumed that if we wanted a vehicle that we were stuck with these shady buy here, pay here lots. We were pleasantly surprised when Mike gave us a call and asked that we just come down to take a look around and talk about our options. He was great. He was able to get us approved for the vehicle we wanted for a minimal down payment. I was blown away by the service that we received. I couldn't thank him enough! More
by MDungan
Employees Worked With
Mike Hampton, Teddy Paitsel
January 08, 2016
service department worst ever my truck had a exhaust leak in one header they looked at it one day and set up appointment the next week said it was a nine hour job. well worst ever my truck had a exhaust leak in one header they looked at it one day and set up appointment the next week said it was a nine hour job. well that was wed and its Friday have not heard from them yet . More
by unhappy
Employees Worked With
Mike McClure
