Bill Collins Ford Lincoln

Great service team. Took care of me and my vehicle, They made sure all my questions were answered and my vehicle was better than when it came in. If you come to service make sure you ask for Tony Perry. made sure all my questions were answered and my vehicle was better than when it came in. If you come to service make sure you ask for Tony Perry. More

Excellent in-person service. Called about a recall and oil change appointment, but the guy on the phone was quite rude ... so much so that I considered switching Ford dealerships for my service needs. Bu oil change appointment, but the guy on the phone was quite rude ... so much so that I considered switching Ford dealerships for my service needs. But I went in the following day and as usual, the in-person service I received was top-notch (I could tell it wasn't the guy on the phone from the previous day) and I even had my 15K service done, which I didn't know I needed until my in-person rep mentioned. Great save of a nearly lost customer by Joseph Heun, my in-person rep. More

Joe did a great job taking care of my family. We were in for 2 separate warranty issues on a 2019 f150 and on a 2020 explorer. He did a great job communicating with us and worked to get the problems resolve for 2 separate warranty issues on a 2019 f150 and on a 2020 explorer. He did a great job communicating with us and worked to get the problems resolved with minimal impact on our lives. Highly recommend More

I totally love this dealership and their entire service department. Enough can't be said about their professional behavior, knowledge base and speed of delivery. Tony Perry is outstanding and a jewel in department. Enough can't be said about their professional behavior, knowledge base and speed of delivery. Tony Perry is outstanding and a jewel in Bill Collin's crown. More

Lincoln service was friendly and easy. It takes a while when waiting so It will be nice when the pick up service is available again. when waiting so It will be nice when the pick up service is available again. More

Service is really slow. Took truck to have sunroof repaired and taking over 2 weeks. For repair Don’t be in hurry if you need repairs. repaired and taking over 2 weeks. For repair Don’t be in hurry if you need repairs. More

It was a nice experience. Nancy Wells is such a pleasure to work with. Will be back when my husband gets his f150. Very nice. to work with. Will be back when my husband gets his f150. Very nice. More

The only complaint I have is the fact that they wouldn't have time to fix a recall item but were able to do a tune up and coolant flush in addition to oil change and tire rotation. All paid items. Yet they have time to fix a recall item but were able to do a tune up and coolant flush in addition to oil change and tire rotation. All paid items. Yet they had my truck for only 4and 1/2 hours. Oh and they suggested the tune up and coolant change-$600. More

Worst service ever! Took Explorer in with coolant leak. Told water pump needed to be replaced (which on Ford means pulling the engine so $1500 because so much labor - no wonder there is a class action laws Told water pump needed to be replaced (which on Ford means pulling the engine so $1500 because so much labor - no wonder there is a class action lawsuit over this problem), left car Wednesday morning and Shannon guaranteed would be back by Friday. They waited to start repairs, but as of Friday afternoon we were told would be finished by end of the day, and then Shannon left passing up off to Tony. Went to pick up car end of day, told it wasn't ready, replaced water pump but still not fixed (so why did you replace the water pump then?), no idea what is wrong, no information, Tony could have cared less and was no help, somehow technician was already gone (even though Tony claimed he just talked to him), and as it was Labor Day weekend, check back Tuesday. Worst service experience ever. No idea what is going on with the car, if we hadn't showed up in person we wouldn't even know what was going on, and now we've had engine pulled and water pump replaced and its not even fixed. Service reps work on commission so makes me wonder. Complete lack of information and customer care. More

Courtney was very knowledgeable and helpful with the purchase of my new Ford F-350 Dually. I look forward to dealing with Bob Collins Ford for all my service needs. purchase of my new Ford F-350 Dually. I look forward to dealing with Bob Collins Ford for all my service needs. More