Bill Collins Ford Lincoln

Worst service ever! Took Explorer in with coolant leak. Told water pump needed to be replaced (which on Ford means pulling the engine so $1500 because so much labor - no wonder there is a class action laws Told water pump needed to be replaced (which on Ford means pulling the engine so $1500 because so much labor - no wonder there is a class action lawsuit over this problem), left car Wednesday morning and Shannon guaranteed would be back by Friday. They waited to start repairs, but as of Friday afternoon we were told would be finished by end of the day, and then Shannon left passing up off to Tony. Went to pick up car end of day, told it wasn't ready, replaced water pump but still not fixed (so why did you replace the water pump then?), no idea what is wrong, no information, Tony could have cared less and was no help, somehow technician was already gone (even though Tony claimed he just talked to him), and as it was Labor Day weekend, check back Tuesday. Worst service experience ever. No idea what is going on with the car, if we hadn't showed up in person we wouldn't even know what was going on, and now we've had engine pulled and water pump replaced and its not even fixed. Service reps work on commission so makes me wonder. Complete lack of information and customer care. More

Courtney was very knowledgeable and helpful with the purchase of my new Ford F-350 Dually. I look forward to dealing with Bob Collins Ford for all my service needs. purchase of my new Ford F-350 Dually. I look forward to dealing with Bob Collins Ford for all my service needs. More

Joe is almost always my service guy he very respectful and helpful. I've never had a bad experience. Best place in town for service! and helpful. I've never had a bad experience. Best place in town for service! More

Did a wonderful job explaining to me what I need with my next service call .Very friendly and quick check in at the quick lube center . next service call .Very friendly and quick check in at the quick lube center . More

Very friendly and helpful. Kept me informed in process. Comfortable while waiting. Visit was part of regular service. We have had four vehicles from Bill Collins Ford. Comfortable while waiting. Visit was part of regular service. We have had four vehicles from Bill Collins Ford. More

Always recieve good service, employees are always friendly and helpful. The gentleman even went out of his way to help me with the Ford pass app. Greatly appreciated. friendly and helpful. The gentleman even went out of his way to help me with the Ford pass app. Greatly appreciated. More

When I pulled in to the service department a guy greeted me. He was very nice and helpful getting my service taken care of. Unfortunately, once the service was done, no one called me to let me know my truck me. He was very nice and helpful getting my service taken care of. Unfortunately, once the service was done, no one called me to let me know my truck was ready to be picked up. I finally called and was told it was done. With only 20 minutes to get there before they closed up for the night, I talked to girls at the desk and they were able to stay 5 minutes past closing time so I could pick up my truck. So it was aggravating I didn’t know my truck was done, but they were able to stay to get me checked out. More

BEST experience I've ever had buying a car. The sales rep listened and made sure I was happy. I have followed up with a 10,000 mile service and the service guys were professional, helpful and fast. Best part listened and made sure I was happy. I have followed up with a 10,000 mile service and the service guys were professional, helpful and fast. Best part was it was FREE because of my FordPass points! More

Quick and easy Justin in the Quick Lane was awesome. I always take my cars to Bill Collins Ford and always get great service. They are a busy shop and theirs a reaso Justin in the Quick Lane was awesome. I always take my cars to Bill Collins Ford and always get great service. They are a busy shop and theirs a reason for that. More

Excellent Experience, as always Came in for my oil change, tire rotation and whatever else was required for my mileage level. As always, the service was excellent. Easy to get checke Came in for my oil change, tire rotation and whatever else was required for my mileage level. As always, the service was excellent. Easy to get checked in and out. My contact Tony was the best - explained everything like what work I needed, how long it would take, would arrange a ride if I'd wanted it, COVID procedures, etc. I don't remember who I worked with in the cashier's office, but I was inquiring about the Ford credit card - she was very helpful and walked me through it quick and easy. More