Bill Collins Ford Lincoln

Service tech caught running personal errand in my car! The time between when I dopped off the car for service and the time they started working on it was almost 5 days. Meanwhile I'm paying for a rental ca The time between when I dopped off the car for service and the time they started working on it was almost 5 days. Meanwhile I'm paying for a rental car. Also, my dash cam caught the service technician taking my car out for a personal errand. He went through a drive thru at a liquor store to buy cigarettes. He didn't wear a mask or gloves and had a very heavy cough the whole time he was in my car. The audio captured by the dash cam caught him rummaging through my door pocket, center console bin and glove box! I feel like this put me at significant risk of contracting Covid-19 and is also in violation of my privacy. I brought this to the attention of the Service Manager, but still feel that others should know what goes on when nobody is looking. Also, my service advisor wouldn't return my calls as promised. I had to call them constantly to figure out what was going on. Also, they told me they didn't know how to update my SYNC software which is something Ford told me that any dealership can perform. I ended up doing it myself when I got home. More

Smooth sales Everything went as expected. We came in and efficiently went through the selling process. It was a cash deal that went through without a hitch. Everything went as expected. We came in and efficiently went through the selling process. It was a cash deal that went through without a hitch. More

Great fast service. Called early in the morning on my off day to see if any appointments available. Was told to bring it on in and they got the truck in and an oil change done very quickly. day to see if any appointments available. Was told to bring it on in and they got the truck in and an oil change done very quickly. More

Everyone was extremely friendly and helpful I really was pleased with my sales person Missy Boyd Missy made everything very easy I had one issue and she took care of it right away. Thank you very much pleased with my sales person Missy Boyd Missy made everything very easy I had one issue and she took care of it right away. Thank you very much More

Not satisfied with results Still have brake problem. The reason I brought it in was rear squeaky brakes. It’s not fixed. Stated this in request in detail. Do not want to keep c Still have brake problem. The reason I brought it in was rear squeaky brakes. It’s not fixed. Stated this in request in detail. Do not want to keep coming back because I was told it was not replicated at dealer. Would not have brought in if it didn’t exist. More

I have always had a great experience at Bill collins when buying. No hassles. My third time! Quick service excellent need to work on shop though. buying. No hassles. My third time! Quick service excellent need to work on shop though. More

Daniel was excellent working with me on a short notice and pushing out the vehicle quick so i could make an emergency trip to Houston. Thank you for taking the extra steps and pushing out the vehicle quick so i could make an emergency trip to Houston. Thank you for taking the extra steps More

efficient and professional Very pleased with the service and the time manner in which they work. Another thing I was very pleased with was the car wash they kindly do at the ti Very pleased with the service and the time manner in which they work. Another thing I was very pleased with was the car wash they kindly do at the time of service. More

Great people to work with and completed work efficiency. Was made comfortable while work was being done and was given regular updates. Work to be done was fully explained Was made comfortable while work was being done and was given regular updates. Work to be done was fully explained More

Service during the buying process was outstanding. My sale representative was knowledgeable and never pushed for the sale. He allowed me time to make an informed decision on purchasing the vehicle. Ver sale representative was knowledgeable and never pushed for the sale. He allowed me time to make an informed decision on purchasing the vehicle. Very good experience overall. More