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Bill Collins Ford Lincoln

Louisville, KY

3.5
355 Reviews

4210 Bardstown Road

Louisville, KY

40218

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355 Reviews of Bill Collins Ford Lincoln

May 22, 2023

Minor repairs like clock light replacement. Air bag light on. They ordered a seat belt replacement. Three times the wrong color came in. They have had my car five weeks! No calls returned no an More

by Swdempler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Let go during my wait
May 22, 2023 -

Swdempler responded

Minor repairs like clock light replacement. Air bag light on. They ordered a seat belt replacement. Three times the wrong color came in. They have had my car five weeks! No calls returned no answer from service desk. Try they never answer! Quoted 175.00 bill is at 2400.00?? So short staffed service manager has no time to call. Went in personally because no one answered the phone. Service supervisor had no time for me and service manager had no time for me. A new hire service desk person really tried but I watched each of those men blow him off. My car is being held hostage, I want my car!!!! Never again will I take any car to Bill Collins Ford. I will tell my story to eat one who will Listen. Those tv ads are lies about service. Hey Bill Collins how do I do? I am xxxx fire mad that’s how I do you big hat lier! Shane Dempler 2005 blue Lincoln Towncar. 5/22/23

March 31, 2023

The sales person was very knowledgeable about my truck also helped me set up my phone to sync with my truck More

by forages
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah
March 30, 2023

My vehicle was there for a month. Technician said it was fixed. Upon pick up issue was not resolved. I was told to leave my vehicle again but I am not willing to have it for another More

by Gollar0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
March 25, 2023

Mechanical service great. Wait to get it done terrible, but after calling several other Ford dealers Collins was as good as anyone More

by herschel.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
March 13, 2023

Worst dealer experience of my life, flat out crooks! I went it with a turbo leaking coolant and was told over $2,000 to fix, then told me the moonroof which everyone knows, breaks after about 10 uses h More

by Bob Simpson
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
February 24, 2023

Everything was just great. I had 4 new tires installed in a timely manner. James, JImmy and Jim were great. Go Bill Collins! More

by cmleahy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Jimmy and Jim
February 22, 2023

SERVICE DEPT: An absolute waste of my time. I made an appointment for 8:45 today to have my truck looked at for an issue. When I called I spoke to a very nice lady who asked what was wrong with More

by JKing
Recommend Dealer
No
Employees Worked With
Unknown
January 27, 2023

Great service as always. Daniel in service does a great job of taking care of any problem quickly and sufficiently More

by Norb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Embury
January 26, 2023

Auto dealership review - Bill Collins Ford Lincoln-4220 Bardstown Rd Lou, Ky 40218 My 2015 Ford Fusion stopped running on November 12,2022, Friday night. I had to have car tolled to Bill Collins Ford o More

by Done
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure
January 25, 2023

We have been shopping here since 2000. Bill Nation has taken car of us with everything we have purchased. Definitely worth going and shopping for your next vehicle. More

by pennydarnell1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Nation
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