Bill Collins Ford Lincoln

I called to make an appointment for my Continental and had to wait 2 weeks for a loaner car..I arrived for my appointment and was told there wa no car . me. after I explained that, I was already put off had to wait 2 weeks for a loaner car..I arrived for my appointment and was told there wa no car . me. after I explained that, I was already put off for 2 weeks waiting on a loner car I was offered a Chevrolet Spark. Not what I signed up for when I bought my Lincoln.. I have had my car back twice for service and can not get a safety recall performed. The guy I ussually work with is out on medical. More

I have bought 3 cars from Bill Collins Ford. The most recent two have been bought from C.T. He is the hardest working sales person I've ever seen. He has excellent product knowledge ,has a pro The most recent two have been bought from C.T. He is the hardest working sales person I've ever seen. He has excellent product knowledge ,has a professional demeaner and is honest. My son and daughter will be looking for a car in the next year and our first and last stop will be at Bill Collins with C.T as our salesman. I am very happy with my purchase and with the experience of dealing with C.T. and Bill Collins Ford. More

My 2015 Ford Fusion car stopped running. Saturday night, November 12,2022. I had to contact a toll truck. It was tolled to Bill Collins Ford, Bardstown Rd.. I called Repair Dept, Monday Saturday night, November 12,2022. I had to contact a toll truck. It was tolled to Bill Collins Ford, Bardstown Rd.. I called Repair Dept, Monday morning as to why I had my car rolled there. I was told it would be the middle of the week before they would even look at it because they were so backed up. It was not till November 23, 2022 that I received a call stating it was the fuel pump broke. Really on a 2015. I didn't get my car back till December 6th 2022. I was on easy care which only gave me 6 days rental at $30.00 a day. I'm sure that amount of time would Indicate that my car should be fixed by then. I had to pay 20 days for a rental car at $38. 6 day were at $30.. 14 days at $38.00 +6 days $8.00 . Total $656.60 rental cost. Plus easy care deductible. I'm on social security, so that was a great deal of a monthly income. I have had multiple battery issues and other parts of issues with the same vehicle I just had a seventh battery put in this car due to something draining the batteries that your people cannot find the reason why. Due to the fact you do not have enough people to work for you nor the parts at your location to have a vehicle repaired so we as a consumer are at your mercy . what a way to run a business. I will never buy another car there nor will my family who has purchased multiple cars from that location. I Certainly have conveyed this expense and how long it took for my Repair to multiple people. I will continue to do so. I'm sure other customers are doing the same. Patricia L Deckard 502-386-7917 plynn.deckard@gmail.com More

No one answers phone calls or returns them. No updates on status of vehicle and kept it longer than should have. Will never go back or buy another Ford. This place sucks. No updates on status of vehicle and kept it longer than should have. Will never go back or buy another Ford. This place sucks. More

Service done at time stated. Let me know what service needs to be done and why it should be done. Friendly and knoledgeable. Let me know what service needs to be done and why it should be done. Friendly and knoledgeable. More

They were professional and very nice. . Highly recommended got everything done at a decent time . Highly recommended got everything done at a decent time More

Chris is a really great service manager. He always keeps me informed about every aspect of my car's maintenance and tells me what problems to look out for in the future. His diligence and He always keeps me informed about every aspect of my car's maintenance and tells me what problems to look out for in the future. His diligence and customer care are what keep me coming back to Bill Collins Ford Lincoln. More

Phone communication was horrible. .on hold. No callbacks. No communication between staff. Had my vehicle 16 days no loaner car... .on hold. No callbacks. No communication between staff. Had my vehicle 16 days no loaner car... More

Very friendly and professional. I am handicap and do not like visiting new places. They helped me every step of the way! It was very much appreciated! I will be using them in the fu I am handicap and do not like visiting new places. They helped me every step of the way! It was very much appreciated! I will be using them in the future. More