Bill Collins Ford Lincoln

This was our first Ford purchase ever and we love our new Bronco! Everyone was very nice and knew all about our vehicle. Bronco! Everyone was very nice and knew all about our vehicle. More

I purchased my 2021 Aviator June 2021 I love my car but it’s been in the shop 3 times for minor things, this last time when I picked it up some of the issues they said they fixed is worse, I do like my ser it’s been in the shop 3 times for minor things, this last time when I picked it up some of the issues they said they fixed is worse, I do like my service guy he is great it’s the people that work on my car seems to not know how to fix, my interior got dirty.Now I am not sure if I want to go back there for any service. I hope they realize how important the customer is. More

I have been purchasing and servicing my vehicles with Bill Collins for years. I’m always treated with the utmost respect and consideration from the staff, especially Chris Fingar who always, always is so Bill Collins for years. I’m always treated with the utmost respect and consideration from the staff, especially Chris Fingar who always, always is so nice and helpful. He explains every detail of any repair that needs to be done in a way that I can understand. He always takes his time and, as busy as you folks are, he makes me feel I’m the only customer he has. I always walk away feeling special and confident that my Lincoln will get the best of care and service. He’s a valuable asset to the Ford family. Virginia ( Jenny ) Sturgill More

Ford Edge @ Bill Collins:Clean, accurate, prompt, curteous, organized from appointment made to final pick-up. curteous, organized from appointment made to final pick-up. More

Steve at the Fast Lane section was awesome. He thoroughly explained everything. He had very good customer skills thoroughly explained everything. He had very good customer skills More

I have been coming to Bill Collins to have my Edge serviced since I purchased it and always received very good service. They kept me informed and I will be back for the next service. serviced since I purchased it and always received very good service. They kept me informed and I will be back for the next service. More

Have only used the quick oil change part of the dealership and have had great experiences. dealership and have had great experiences. More

I have had my vehicle serviced here since it was purchased in 2014. Most visits have been very good. The most recent was terrible, The service was for replacing a water pump. This was in the repair purchased in 2014. Most visits have been very good. The most recent was terrible, The service was for replacing a water pump. This was in the repair shop for over a week, that is over a week without my vehicle. The repair was not good as the vehicle leaked oil after receiving, i had to return for another week or so..... after receiving it back the second time, three days later the drive belt frayed and broke. I was told this was normal wear and tear, maybe it was maybe it wasn't....who knows. Not sure if it was normal wear and tear why was this not caught while replacing the water pump or the follow up service.... it would assume since i am paying a premium to have the dealer do the repair instead of a local small business, that the little things would get caught. The service counter person was fine through this process, just not a lot of faith in the technicians. Just frustrating to have a vehicle in the shop for three separate times, and having to "borrow" a vehicle for over 4 weeks of combined time. More

Bill Collins has far exceeded the service level I have ever seen from any other dealers. Having worked at Ford motor company for many years, I finally stepped up to a new Corsair. The service department h ever seen from any other dealers. Having worked at Ford motor company for many years, I finally stepped up to a new Corsair. The service department has been outstanding with each service appointment I have encountered. I live in Bardstown but I know from experience that THIS Ford dealer is well worth my drive. More

Very pleased with the service of my Escape as well as the staff. Steven Huchings kept me informed and was great in checking with me during the wait. They were very busy on Saturday and treated all customers staff. Steven Huchings kept me informed and was great in checking with me during the wait. They were very busy on Saturday and treated all customers informed the same way. I will definitely be back to the Quick Lane for service on my car. More