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Bill Collins Ford Lincoln

Louisville, KY

3.5
355 Reviews

4210 Bardstown Road

Louisville, KY

40218

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355 Reviews of Bill Collins Ford Lincoln

December 26, 2021

Always had a very good experience with customer service at this location. Keep the good work More

by Nunezcalvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven hunching , Adam williams
December 21, 2021

I’m so happy to have my Truck head it’s all changed and serviced by the number one dealership in the United States Bill Collins Ford I’ll always take my vehicles and always by my vehicles there merry Chris More

by Jm2heartsba1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
December 21, 2021

Very nice from the time I stepped in the door....Price a little high but what isn't... Good experience...thanks +++ More

by Bob4jesus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
?? Don't know
December 15, 2021

Everyone was very helpful. I never felt pressured to have more work done. I've been here many times and I always get good service. More

by wcb1172
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
December 15, 2021

I have a 2018 Ford Expedition Max. It has been at Bill Collins on and off for months, I have filed 3 Complaints to Ford Customer Servitve Departments. I have had multiple case number. My vehicle still h More

by Cheri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe in Service, Steve the service manager.
December 04, 2021

Sales are great service is awful . Won’t return phone calls and seem to lie More

by Donnie.Fleig
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe in service is terrible
December 03, 2021

Had great communication about the status of our vehicle and explanations about the work completed on our Expedition. Also details about the work that was not necessary at this time. More

by dallen322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
December 02, 2021

Great experience! I bought a brand new F150 and traded in my car. They gave me a great price for my car and the experience was very fast. I don’t ever think I was in and out of a dealership as fast. Missy wa More

by Pastor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Missy
November 23, 2021

Service writer took great care of me. Kept me updated on what time I was going to get my car back. More

by Kvincent860
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recall
October 21, 2021

Dealership is wonderful service department leaves a lot to be desired honesty is the best policy they were not honesty on the time frame of repair but service manager made it right and for that I appreciat More

by Toniaduerk01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 16, 2021 -

Bill Collins Ford Lincoln responded

It brings us great joy to see that you are pleased with your experiences with us! We are happy that our team met your needs entirely during your visit! Thank you for your kind review and rating, we hope to see you again!

Nov 16, 2021 -

Toniaduerk01 responded

Did you even read the comment or just give a generic response

Nov 17, 2021 -

Bill Collins Ford Lincoln responded

Tonia, every review is read, reviewed & responded by our marketing & customer service team. We are proud to say that none of our review sites are set up on an automatic reply. Again, we are pleased to see you left us a 5 start review, and that your needs were met by Jason & the service team. We hope to see you again.

Nov 18, 2021 -

Toniaduerk01 responded

The dealership gets a 5 the service gets 1

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