Bill Currie Ford - Service Center

Why I'll return to bill currie ford Long story short, I brought my 2013 mustang to Bill currie because I had an annoying clicking sound whenever I turned my wheel left or right. At firs Long story short, I brought my 2013 mustang to Bill currie because I had an annoying clicking sound whenever I turned my wheel left or right. At first, my experience was less than acceptable. I called 4 days in advance to set an appointment in hopes of being the first or one of the first cars to be serviced. After waiting 5 and a half hours in the waiting room, I asked how my car was doing because at that point, I was extremely late for work. They gave me my car back and I test rode it with the mechanic that was working on it. I had a difficult time replicating the sound while the mechanic was in the car, go figure. After I took it home, the clicking sound returned and was even louder. The Custer service rep, Nurrisa emailed and then called me to see how my experience went; this was the game changer. After I spoke to Nurrisa, she apologized for my wait in the service department. In addition, she scheduled me another appointment for my car to be worked one by the leading foreman. When I arrived, I was greeted by the foreman and went for a ride with him and sure as anything, the clicking sound was heard. Nurrisa offered me a rental at her expense and after four days of having the rental, Bill currie called and said my car was ready. When I arrived, I asked what was done and I was told that my entire front suspension was taken off, looked at for defects and lubricated (where necessary). Granted, there were no defects to the vehicle, whatever the foreman did, fixed the issue I was experiencing. I was extremely happy to find out that the problem was fixed and I must say, I'm an extremely happy customer. I will certainly be returning to Bill currie for any service issues thAt I may come across. GOOD WORK BILL CURRIE! More

Integrity I had an outstanding experience with Bill Currie Ford service department. My vehicle broke down right in front of your dealership. This was a blessing I had an outstanding experience with Bill Currie Ford service department. My vehicle broke down right in front of your dealership. This was a blessing! More

3 strikes and you're out 1st Strike 6 months after purchasing my 2015 Mustang EcoBoost from Bill Currie, I received a recall notice. I called Bill Currie service and told th 1st Strike 6 months after purchasing my 2015 Mustang EcoBoost from Bill Currie, I received a recall notice. I called Bill Currie service and told them I needed to make an appointment to have this fixed. I dropped the car off on schedule with my service advisor who acted like I was bothering him. He pushed a service agreement in front of me and told me to fill out my name and phone number. I had made the appointment, why wasn't this ready? I was then called about 5 hours later letting me know that my car was ready. When I picked it up I was told that parts had to be ordered to fix the recall problem and that I should call them in about 7 days to see if the parts came in. I HAD TO CALL THEM!! Why didn't they know this in advance? I was inconvenienced by not having a car for most of the day. I gave them the benefit of the doubt, called in 7 days and the parts were in. 2nd Strike I again made an appointment to have the recall taken care of. I dropped the car off and received a loaner because the recall and loaner were covered by Ford. I asked Jim (my service advisor) if they had an explorer available because I am very interested in purchasing one for my wife. He told me that his wife wanted one too, but he wasn't about to pay $50k for one because everything on the car breaks. Why get the bells and whistles when all cars are built to break. I was blown away that a representative of Bill Currie and Ford would say this to me. 3rd Strike I was called that my car was ready and I headed over to get it. I went to the cashier as told and they promptly told me that they would have a porter bring my car. They paged for a porter 2x. After waiting for about 10 minutes, the man who gave me the paperwork came out with my key, hit the lock and unlock button, pointed to my car and said here you go. While waiting there, I watched other people get their cars from porters. They came out washed. Mine was sitting in a parking space dirty. When I got in the car, the paper floor mat and service # were still in my car. The seat was moved and my radio was blasting. ENOUGH!!! I may have bought the car from Bill Currie, but I will not be using their service department ever again. It is obvious to me that what ownership and management doesn't realize is that the service department is the biggest reason for customer loyalty in car dealerships. It's sad because I love my Mustang and believe that Ford makes a good product. I will be purchasing a 2016 Ford Explorer Platinum, but I will not be buying it from Bill Currie. More

great mechanics My advisor, John Whiteside, and his mechanical crew, know my Ford, what I need when I come in for a service or repair and how to fix it right the firs My advisor, John Whiteside, and his mechanical crew, know my Ford, what I need when I come in for a service or repair and how to fix it right the first time. There is never anyone trying to upsell me something I do not need or pushing something that I do not want. They are fair and honest in their dealings with me and I always walk away happy. More

Do they talk with each other? Had a problem yesterday (Friday) when I drove into my driveway; turned off my Explorer and there was a burst of steam / smoke from the passenger side Had a problem yesterday (Friday) when I drove into my driveway; turned off my Explorer and there was a burst of steam / smoke from the passenger side of the hood. Immediately called my service advisor at Bill Currie -- he told me he was off on Saturday but his partner service advisor would be working. Called the "scheduling number" to say I needed an appointment on Saturday as I was having the vehicle towed to him on Friday. aShe told me no appointment was necessary as when a vehicle came in it was entered into the service log and assessed. Got worried when the tow truck driver didn't show up for a couple of hours -- called the 5360 extension at the service dept back -- was told it was okay because they had an after hours key drop. Tow truck driver, though, showed up in plenty of time to get the vehicle there before they closed. I expected a call on Saturday -- especially as I had called my service advisor -- but at noon, when I had not gotten a call put in a call to the service desk at 554-5360. Told her that I had talked to my adviser and would like to talk to his partner. She could not locate a service ticket but said that she would look into it and someone would call me back...... At 4:30 p.m., realizing they would close at 5:00 p.m. I called her back. I was on hold for over 12 minutes when I decided to hang up and call back. Used my phone number to call back and the call was answered and cut off immediately twice. Used my other phone, called, and was finally told that "yes" my truck was there -- but it would not be looked at until Monday because my service advisor was off for the weekend. Why would I have gone to the trouble to call them, let them know I was sending a vehicle to be serviced on Friday night so that it could be looked at on Saturday -- only to find out that no one intended to look at it until my "assigned" service advisor returned on Monday. One previous time I used them for service I went to buy tires. I was told they had them and would be mounted. Called and told to some back in the afternoon. Drove back to their dealership only to be told another service advisor had sold the tires "out from under me" and they wouldn't get a set to mount on my vehicle until the next day. Why I didn't learn from that experience is my problem. More

Very bad experience As far as I was doing just WORKS with them everything was fine. But when I came to them with an issue (hearing noises coming from driver's side of my As far as I was doing just WORKS with them everything was fine. But when I came to them with an issue (hearing noises coming from driver's side of my vehicle) my service advisor Leo Geary told me that this is "just a moisture". I still got a paper for that. Other than that he claimed he didn't hear any noises after. Same day I went on the highway and guess what. Noises are still there. They did nothing. I called Leo and he blew me off. At this point I stopped doing service in Bill Currie and decided to go to Brandon Ford since I've heard good things about them. I asked them for the same thing - what is wrong with my car and why do I hear those weird metallic noises. Their service men spent a few days looking for it because it wasn't that easy to find a reason, then they took me for a test drive, came back fixed the problem and took me for a test drive again just to make sure I am satisfied. And I was. Because now I know what was wrong, problem is fixed and I am happy with the service provided. Sorry guys but your service department is very unfriendly and other than that they cannot do their job. More

Customer Care - the best The best dealership experience ever! I have purchased two vehicles and had all my service done there even though there are places closer to home/work The best dealership experience ever! I have purchased two vehicles and had all my service done there even though there are places closer to home/work I could go to. More

This service department is unbelievably slow and inept It was a great experience when I bought my car at Bill Currie Ford two years ago. I even bought the maintenance package that includes oil changes for It was a great experience when I bought my car at Bill Currie Ford two years ago. I even bought the maintenance package that includes oil changes for 5 years however I've only had my oil changed there twice (the first two oil changes) because the first oil change took almost two hours, I thought to myself I must have come at a bad time of day or an exceptionally busy day so I didn't think that much about it. My second oil change took nearly three hours (I'm not exaggerating in the slightest). a few days later I received a survey by email, I took it explaining that I was satisfied with the work performed but was extremely unsatisfied with the amount of time simple oil changes take there, no response from Bill Currie Ford. On my third attempt to have my oil changed, I drove up a guy asked me if I had an appointment, no I said i wasn't aware you could even make appointments, I then go inside where he tries to hand me off to one of the guys who handles the paperwork and was told (I kid you not) "I can't help you, I go to lunch in 15 minuets". So I move to the next desk (the only other guy working inside) and was told "I cant help you right now either, I'm on the phone with an insurance adjuster". So I left drove home called them spoke to a manager about the situation, he apologized and told me if I made appointment through the website this wouldn't be an issue anymore. Well, when you go to the website to make an appointment you request the day and time frame (morning or afternoon), submit and someone will contact you shortly. Three attempts three separate days later I've never heard back from them so I ended up taking my car for its (by now overdue) oil change to a place on S. Dale Mabry I was in and out in 15 minuets. It was costly especially since I've already paid Bill Currie Ford for five years worth of oil changes. Fast forward to today, my car wouldn't start (it's only two years old and still under warranty) I called Bill Currie Ford to ask what I needed to do. I was told to call Ford roadside assistance which I did, they were great, I had a guy here in less than an hour. We jump started the car and he told me it was still under warranty so have it replaced with my dealer. I called Bill Currie Ford and was told to " bring it in tomorrow", I asked if I could make an appointment so I wouldn't be there for hours he said and I quote "No, just plan on being here half of the day 4 to 6 hours" and hung up! Needless to say I'll just purchase the battery and change it myself tomorrow, I can have that done in an hour not 4 to 6. Seriously reconsider buying your vehicle from Bill Currie Ford and defiantly DO NOT BUY A PRE PAID SERVICE PLAN FROM THEM! I purchased the battery for $132.68 and installed it today ... It took me about 40 minuets. More