Bill Currie Ford - Service Center

We brought in a 2005 f350 diesel for service on March 16th. Our issue was a crank, no start. I don't know exactly how long the truck sat before it was finally looked at, but sometime in late april we fin 16th. Our issue was a crank, no start. I don't know exactly how long the truck sat before it was finally looked at, but sometime in late april we finally were called that a basic diagnosis was done, and that they couldn't figure out the problem, but that for $1400 a deeper diagnosis could be done, so we said yes, cause we wanted the truck running. They stated whoever assembled engine, missed stand pipe to branch tube alignment and o ring on high pressure oil pump to coupler o ring cut. They replaced these things, tried to crank, no cam signal. Replaced signal, and got truck running, but tells us their is a fuel leak, and they don't know where it is leaking from. At this point we are already into the month of May, and our bill is sitting at $4200. We said we'll pick up the truck, and fix the fuel leak ourselves. Well they advise us that their is a slash in his front left tire, and that it will not hold any air. The slash was not there when the truck left our home, and they blamed the tow truck of course. Needless to say, we ended up paying $3800 (3/4 of that was labor) drove the truck off the lot, 2 minutes from our house, dash lights turned on stating issues. We had the truck towed back the next day, cause we didn't want to drive it back and mess up whatever they claim to have fixed. Here we are, in June. They say it's going to cost more money to fix the reason for the dash lights coming on. We decided to have the truck towed back to our house, because we're not paying anymore money. The tow truck gets there, and they tell him the truck doesn't start, so it can't be brought out to where the tow truck has better access. So NOW, after paying that money for a truck that was RUNNING, is now no longer starting. I know our truck is older, but it's not a good reason for this kind of service. Our truck is still currently there at this time as I write this review. More

I have bought three vehicles from this dealership and the service department started off pretty well; but has diminished severley in the past year. The last car I bought has been a strain trying to get servi service department started off pretty well; but has diminished severley in the past year. The last car I bought has been a strain trying to get serviced and repaired. If you call you can't get through. Once you get in the communication is not there. I try to drop the car off to make it easier to service and I have to start calling at 430 pm so I get through By 5 pm to pick up by 6 pm when they close to see if car is done. they usually forgot to do something each time. I dropped the car off to have a tire and rim replaced; they replaced the tire and scaped the side of the car. never replaced the rim. I found all this out when I got there to pick up. You might have better luck than I did; I hope so as I decided to part ways and pay to have scrap fixed myself. I know I will never buy a car there again. I've owned Fords all my life. Maybe I need to try a different brand. Remember if you want service go somewhere else. BUYER BEWARE More

Ford review To Jennifer Currie-Bellomo, I find it absolutely necessary that you read this review, so you are aware of the kind of treatment your customers are receiving. I hope no one has to exper it absolutely necessary that you read this review, so you are aware of the kind of treatment your customers are receiving. I hope no one has to experience what my family has gone though, because we certainly did not deserve this. To recap, a routine oil change on our F-150 back in February 2022 turned into 3 transmission failures over the last 3 months, a transmission that worked perfectly fine until it was serviced at your service department based on a recommendation from your service advisor. Our truck has been in and out of your repair shop, which has been extremely detrimental to our professional and personal lives. We have been stranded on the highway in a smoking truck with our young children, we have been forced to turn down business due to the absence of our work truck, and we also know the truck has been damaged at the hands of your service department, which was documented in an email chain. We were not provided the need to know information pertaining to the repair of our truck, and we certainly did not give our permission for the approved ‘repairs,’ as we were only informed of them after they were completed. The communication was horrendous, if not lacking altogether for the majority of the time. In our eyes, this was an emergency situation for our family and it was treated by your service department as a non priority. MARK WILTY, your service manager, ignored countless emails, voicemails and verbal requests with other employees to speak with him, for the entire 5 1/2 weeks our truck was in your possession (this most recent THIRD time). According to David Watson, Mark is ‘very busy,’ always in meetings and barely has time to look over emails being sent out under his direction. Shockingly enough, we had no problem walking into the service repair shop, asking the receptionist to speak with Mark, and then immediately we were escorted into his office. We had hoped for an explanation regarding what exactly happened to our truck in the 5+ weeks it was in your possession. Instead, Mark was rude, disrespectful, and unprofessional, to say the least. He laughed in our faces and insulted my brother John Murphy, someone who got involved because he’s mechanically familiar with all vehicles. John is an operations director at a five store used car company in Florida, so he is well versed with automotive mechanics, how a service department runs, etc. Ideally he is the perfect person for Mark to speak to regarding our truck, as he could help us navigate the ‘car talk’. Much to our disappointment, Mark ignored him countless times. The way Mark Wilty spoke to us was belittling and made us out to think we did something wrong. But trust me when I say, if we did ANYTHING wrong in this scenario, it was placing our trust in his hands. Mark Wilty has demonstrated he is not only not fit to operate under his ‘manager’ title, he is not fit to speak with customers PERIOD. As a manger, he had every chance to remedy our situation, reassure us that everything was being handled properly, reach out or follow up to check in with us, maybe even throw in an apology, instead he KNOWINGLY ignored us and treated us like garbage when we were face to face. I have never encountered such appalling customer service in my entire life. We left your service department more distraught than when we arrived. As a customer, all we expect is to be treated fairly, respectfully, and honestly. I will never again bring my family’s business to Bill Currie Ford, and I will steer everyone I know far away from there. More

BE AWARE OF DECEPTIVE PRACTICES! !! After buying a 2019 Roush Mustang stage 3 new October 2020. I was told I was buying a extended bumper to bumper warranty. I was told at the serv !! After buying a 2019 Roush Mustang stage 3 new October 2020. I was told I was buying a extended bumper to bumper warranty. I was told at the service department later, after buying the extended warranty, that the warranty was only for the drivetrain. Which they advertise a lifetime warranty as a coverage they supply with the purchase of a new car from them. Then why did I pay for an extended warranty that I was told would cover my car bumper to bumper, when I purchased the car. If I had been told at the time of purchase it was only the drivetrain I wouldn’t have paid for a warranty they already provided. I was lied to when I bought the car or by the service department on the coverage of my car. I feel cheated by the dealership on the warranty coverage I paid extra for at the time of purchase. ALSO, I took my Mustang to them for service due to an issue with the car showing codes that there was a problem with the drivetrain along with other codes showing up. That’s when I was told about the extended warranty coverage being only the drivetrain. When I took the car in they said it would take a few days to work out what was happening and gave me a loaner car. When I left with the car, there were no problems I was aware of with the loaner car. A week and 2 days after I dropped off my car, I was told it was ready to be picked up. I picked my car up and returned theirs. At that time I returned their car there was still no problems with the loaner car. I got home and 2 days later noticed a cable connection hanging down from my dashboard. So I went back to the dealership to have that reconnected. The day I went to have the cable reconnected was 2 weeks after I originally brought in my car and 5 days after I returned the loaned car. I left the dealership after the cable was reconnected and 2 days later I was called and told that I BROKE the windshield in the loaner car and had to pay for it. Nothing was said to me the day I returned the loaner car or the following time I returned for the cable to be reconnected. A WEEK AND 2 DAYS LATER after I returned the loaner car was when I was told about the windshield. They charged my credit card $958 for the broken windshield and never even sent a picture of the windshield they say I broke. I am VERY angry and disappointed that a dealership that I bought the car from and had all of my service on that car done there, would try to take advantage of me for damage to their loaner car a week and 2 days after I returned their car. There is no way I could have broken the windshield and not seen it and them not see it for that long after they got the car back. At this point I DON’T TRUST them to be HONEST and FAIR with me for service or to buy from again. I WOULD NOT recommend them to the members of my Mustang club, my friends or family members. - [ ] More

I recently had an issue with my father's F350 starting and holding charge. I had this truck into several repair places, and still had the problem. I probably spent $1000 in towing and repairs until I took and holding charge. I had this truck into several repair places, and still had the problem. I probably spent $1000 in towing and repairs until I took it in to Bill Currie. They quickly found and fixed the problem and now the truck sounds much stronger and starts perfectly. Thanks to Brandon, the service manager and the mechanic who fixed it. Thanks to the Bill Currie family for running such a great shop!! Thanks to Mr. Watson who made sure everything was good. I will definitely be back whenever I need help. You can trust this dealership to help you. Thanks so much, Deborah More

Called to have my vehicles service light addressed over 2 weeks ago. Got blown off. We were heading out of town which ended up giving awhile additional week to rectify the problem. Was told that they could 2 weeks ago. Got blown off. We were heading out of town which ended up giving awhile additional week to rectify the problem. Was told that they could not get it looked at and to take it to another dealership. The asst. Service manager was argumentative and no help. He admitted to " not doing anything. More

Joe been our salesman for the last 40 years. We wouldn’t buy a car without him. His after the sales help is fantastic. He’s always willing to help. No matter How long ago you bought it. buy a car without him. His after the sales help is fantastic. He’s always willing to help. No matter How long ago you bought it. More

My experience of leasing my past three vehicles at Bill Curie Ford has been amazing! Customer service has been great and the servicing of my vehicle has been quick and easy. I just want to give a big shout Curie Ford has been amazing! Customer service has been great and the servicing of my vehicle has been quick and easy. I just want to give a big shout-out to Christian who was my sales rep who did an outstanding job of taking care of all my needs. More

Took my new Explorer in for its first oil change..after an hour wait..was told my running boards prevent their lift from raising my car and i would forever need to go to oil change places with a pit. Wut?. an hour wait..was told my running boards prevent their lift from raising my car and i would forever need to go to oil change places with a pit. Wut?..They did however gush that i got a free car wash...i drove out..went to Elder Ford and got it done with no issue. The service advisors said there absolutely is no issue raising my car. To further my disgust..i get a Carfax stating Bill Currie Ford replaced some brake parts..which was not true. I had to contact Ford to get that false service removed from my service history. When u sell a car..these repairs are visible on Carfax and this repair was falsely entered for whatever reason. Plus after leaving Currie Ford..my Ford app said oil was changed by them...Elder fixed that too More